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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
June 17, 2020
Excellent dealer and excellent customer service I’ve dealt professionally and personally with Klaben Ford for 47 years. Best dealer ever! You couldn’t ask for better people. I don’t plan to go any w I’ve dealt professionally and personally with Klaben Ford for 47 years. Best dealer ever! You couldn’t ask for better people. I don’t plan to go any where else for vehicles or service. More
by SANDRACOX7764
Verified CustomerOther Employees Tagged: Richard Klaben, Tim Sterling, Christine Klaben , Don Batten, Andy Bellian, Doug Carter, Tim Casto, Denise Miller, Dave Mott
June 04, 2020
Mona and Sean Bradford always go above and beyond to make sure the service experience goes as smooth as possible always a satisfied with klaben every time I have to go in sure the service experience goes as smooth as possible always a satisfied with klaben every time I have to go in More
by JASONMUSTER
Other Employees Tagged: Sean Bradford
May 16, 2020
car repair, maintenance, and troubleshooting My tire pressure issues= addressed The repair work on y car was complete and I am satisfied. Maintenance, i.e. oil change, was done timely. My tire pressure issues= addressed The repair work on y car was complete and I am satisfied. Maintenance, i.e. oil change, was done timely. More
by Harp216
Other Employees Tagged: all the delivery drivers
May 15, 2020
I have been dealing with the same salesman JC since 1989 Bruce Cadual has always been been there for support as well as the finance department in the bad times and good times have always worked with me, wou Bruce Cadual has always been been there for support as well as the finance department in the bad times and good times have always worked with me, would never go anywhere else More
by MJTROX
Other Employees Tagged: Mike Brandvold, Kim Wolfram, Tom Alcorn , JC Crawford, Denise Miller, Rental area, can’t think of her name great lady
May 12, 2020
Exceptional Dealership Klaben is an exceptional Dealership in all ways!!! Service also exceptional in every way, also knows all!!!!!! Mona an exceptional personnel and Klaben is an exceptional Dealership in all ways!!! Service also exceptional in every way, also knows all!!!!!! Mona an exceptional personnel and knows her job!!!!!!! More
by ritapittman
May 03, 2020
Klaben is always awesome!! Even in times like these when everything is upside down, you can count on Klaben to make the experience the best it could be. I wanted to wait on my Even in times like these when everything is upside down, you can count on Klaben to make the experience the best it could be. I wanted to wait on my car to be done but with the restrictions that was not an option but Mona arranged a rental for us so that we could still get some things done while we were waiting, I have not heard of other dealers doing this but that is no surprise when it comes to Klaben. You guys always go the extra mile to make us happy. I am looking forward to getting my new lease here in a couple months. More
by GREGMCCLELLAND
May 03, 2020
4 weeks to fix/rebuild my Transmission still not right Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. Monica from Service was pleasant and communicated on a regular basis during the 4 weeks. Joe on the other hand was over the top rude when I dropped the car off. Granted, it was on the wrong date, my mix-up. However the Transmission was failing (fell apart when disassembled) and my wife and daughter did need a safe vehicle to drive around. Tom was nice to deal with and pleasant and tried to ensure is was a good experience. Body shop was a good experience, Artie was pleasant and took care of things. However it did take a couple of visits to repair the leak, even so the best service I’ve experienced at this dealership. Other than that it was great, but I will be going elsewhere to have my escape Serviced. More
by DRJACKSON
Other Employees Tagged: Joe French, Artie Gissinger, Tom Alcorn
April 25, 2020
Never any problem.- I have never had any problem at KLABEN FORD. I have brought you a few customers. I would tell any one. Go see KLABEN FORD and ask for MOYERS if he is I have never had any problem at KLABEN FORD. I have brought you a few customers. I would tell any one. Go see KLABEN FORD and ask for MOYERS if he is still working there. More
by POPTALK
Other Employees Tagged: Joe French , Matt Moyers, I dont know all the names I have dealt with-
April 24, 2020
Friendly and Respectful Mona took the time to review the care issues we were having and made sure that we were taken care of appropriately. She has the customer in mind. Mona took the time to review the care issues we were having and made sure that we were taken care of appropriately. She has the customer in mind. More
by FORTINL77
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