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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
Verified Customer
July 23, 2020
my truck was serviced correctly & inexpensivly been dealing with klaben for 25 years & have always been pleased. would recommend this dealer for service or sales to anyone who will listen.i own mor been dealing with klaben for 25 years & have always been pleased. would recommend this dealer for service or sales to anyone who will listen.i own more than 1 ford to service. More
by dndhin8200
Other Employees Tagged: Joe French
July 22, 2020
Mona Crooks at Klaben always excellent care with. She is ciurtious,professional , And knows her job. She is on time. Answers all our questions and we always feel like we are treated with respect. ciurtious,professional , And knows her job. She is on time. Answers all our questions and we always feel like we are treated with respect. More
by Ronald
July 21, 2020
Great customer care &service Have done business with Klaben since 2008. Purchased several vehicles from them and have been having my service done by then since 2012. I have used Have done business with Klaben since 2008. Purchased several vehicles from them and have been having my service done by then since 2012. I have used several different service advisors and all of them have provided excellent service. I have settled on Mona crooks as my go to advisor for the last few visits. See is a caring and knowledgeable representative. On my last visit I also interacted with Sean Bradford, Service Lane Manager. Sean advised of some work needed tha was beyond what I brought my vehicle for. He advised me that this additional work was needed and he recommended if this work was not done my transmission could be at risk. This is the kind of service that I would hope to get from a organization like Klaben More
by George
Other Employees Tagged: Sean Bradford
July 06, 2020
I try to treat people at work as well as I am treated by Klaben's service staff. It's a model that works well. Klaben's service staff. It's a model that works well. More
by maraleetoo
Other Employees Tagged: Joe French
July 03, 2020
My auto dealer of choice! Klaben has been my auto dealer of choice or almost 20 years. If the sales and service folks weren't top notch I would have gone elsewhere many years a Klaben has been my auto dealer of choice or almost 20 years. If the sales and service folks weren't top notch I would have gone elsewhere many years ago. More
by mcyork41
Other Employees Tagged: Roscoe Woodberry
July 03, 2020
The works Always good service at Klaben. I was in and out of there in no time. I had an early appointment at 8am and was gone by 9am. Always good service at Klaben. I was in and out of there in no time. I had an early appointment at 8am and was gone by 9am. More
by lrocco1221
Other Employees Tagged: Joe French
July 02, 2020
RELIABLE DEALER ; SERVICE PERSONAL EXCEPTIONAL.WE LOVE KIM . Klaben dealership is honest, reliable, and processes the luxury of integrities' and my wife and I enjoy the coffee & restroom facilities while awai Klaben dealership is honest, reliable, and processes the luxury of integrities' and my wife and I enjoy the coffee & restroom facilities while awaiting on our car More
by wilsonwlathan
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram , Brandon Brinko, Nick Johnson
July 01, 2020
Routine work, carefully done Just a lube, oil, and filter, but they did a complete inspection of a car that hasn't been driven much lately (COVID-19, etc.). One small item fixed, Just a lube, oil, and filter, but they did a complete inspection of a car that hasn't been driven much lately (COVID-19, etc.). One small item fixed, and I was on my way, on time and on budget. More
by Stow CPA
June 27, 2020
They always go above and beyond and are very customer service oriented. I wouldn’t have my Lincoln serviced anywhere else. Just a fantastic group of people. service oriented. I wouldn’t have my Lincoln serviced anywhere else. Just a fantastic group of people. More
by Pbell300
Other Employees Tagged: Tom Alcorn , Mario Palomba
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