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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
Verified Customer
October 06, 2020
Amazing service as always - they never cease toamaze me Amazing service as always - they never cease to amaze me with how much they care for their customers and treat them as family. Klaben family has gone Amazing service as always - they never cease to amaze me with how much they care for their customers and treat them as family. Klaben family has gone above and beyond with how much they have done for me. This is my 3rd car with them and I will definitely be getting another one once my time is up with my current car. Thank you for all you guys do and thank you for your dedication to your customers!! More
by TVOJAONA
Other Employees Tagged: Mike Brandvold, Christine Klaben, Sean Bradford
October 06, 2020
Always friendly, never pushy, cares about his reputation, great representative of Klaben dealership. Tom goes out of his way to cover any mishaps and always goes over the top to make things right... great representative of Klaben dealership. Tom goes out of his way to cover any mishaps and always goes over the top to make things right... More
by Lisa's Lincoln
Other Employees Tagged: Kim Wolfram, Artie Gissinger, Richard Klaben, Tom Alcorn, Christine Klaben , Nate Bryant, Mario Palomba
October 02, 2020
Mona was sweet but the experience was not customer service oriented. The rental we received smelled very strong of weed & we had to return. We returned he very next day. I recently had surgery and hav service oriented. The rental we received smelled very strong of weed & we had to return. We returned he very next day. I recently had surgery and have a 3 year old so to go back to dealership was an inconvenience. Then the Escape I was given needed ME to add gas to it to get home! Service dept kept my car for 5 days for a recheck and then called me 1 hr before closing to pick up my car on the 5th day! My windows were all streaked! More
by michellebox75
Other Employees Tagged: Ou car was washed and windows have horrible towel streaks!!! Service dept had my car for like 5 days for just a recheck!
September 29, 2020
Excellent service at a reasonable price. All the service staff are polite and eager to be courteous and helpful. Clean and comfortable waiting room. Everything was completed in less than 90 minutes. Plea staff are polite and eager to be courteous and helpful. Clean and comfortable waiting room. Everything was completed in less than 90 minutes. Pleasant experience. More
by PJROSING
Other Employees Tagged: Mike Brandvold, Joe French, Carl Bujorian
September 26, 2020
I had service performed on my 2017 F-150 and while the initial appointment did not go as planned, Sean Bradford stepped-in to make things right. Sean followed up with me, listened attentively to my needs initial appointment did not go as planned, Sean Bradford stepped-in to make things right. Sean followed up with me, listened attentively to my needs and addressed all of my concerns and issues. He was prompt, courteous and the consummate professional. I could not be happier with my recent experiences with Sean. I have been buying cars and trucks from Klaben Ford for over 30 years and I cannot say enough good things about them. While the salesman may come and go, the service professionals like Mona Crooks and Sean Bradford have been there many years (I think Mona has been there over 20 years) and these are the important people that have worked to maintain my loyalty. Both Mona and Sean are awesome! More
by stowheliman
Other Employees Tagged: Sean Bradford
September 18, 2020
I had an issue with my teenagers car and when I called my salesman ( Tyler Kline) he answered me and got right on my issue. He made my appointment with service. Mona is amazing she called and let me know wha salesman ( Tyler Kline) he answered me and got right on my issue. He made my appointment with service. Mona is amazing she called and let me know what was going on with my car. Great work team More
by jfleck170
Other Employees Tagged: Tyler Kline
September 17, 2020
I went to Klaben for a oil change, and tire rotation, i was very satisfied. and one of the service women named Kim Wolfman checked my battery, we got to talking about my dislikes about the car, i mentioned was very satisfied. and one of the service women named Kim Wolfman checked my battery, we got to talking about my dislikes about the car, i mentioned the seatbelts were all different in the ford escapes, because my seatbelt extenders wont work in my new 2020 and i was told by the salesman who sold me the car that ford does not give them to you free anymore and they cost 100.00 apiece now, and she got on the phone and talked to someone and ordered me one for the front seat and one for the back seat at no cost to me, boy was i shocked and happy, i love her, because i did not want to spend 100.00 for a seatbelt extender. More
by bbrown2002
Other Employees Tagged: Kim Wolfram
September 14, 2020
Mike, Joe and Mona are the bestAlways take care of me in Mike, Joe and Mona are the best Always take care of me in a very timely manner and truck is done when they say it will be! Thank you Mike, Joe and Mona are the best Always take care of me in a very timely manner and truck is done when they say it will be! Thank you More
by RVLEBEAU
Other Employees Tagged: Mike Brandvold, Joe French
September 14, 2020
Service took care of a problem we had with the work we had done. They repaired a problem with the windshield wipers. The next day they didn't work again. We took the car back and they found a differen had done. They repaired a problem with the windshield wipers. The next day they didn't work again. We took the car back and they found a different problem as the cause. The service manager apologized for the inconvenience and credit the part they replaced the first time that wasn't bad. More
by jim.forsyth
Other Employees Tagged: Sean Bradford
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