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Mona Crooks
1,314 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 4 mos
Industry Experience
34 yrs, 4 mos
Specialties & Trainings
Master Certified Service Advisor
1,314 Reviews
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1314 Reviews of Mona Crooks
October 18, 2024
Mona was just phenomenal and made my experience enjoyable. She went above and beyond to make sure I was taken care of with just the sweetest disposition and was extremely professional. enjoyable. She went above and beyond to make sure I was taken care of with just the sweetest disposition and was extremely professional. More
by Allison Cox
Verified CustomerOctober 15, 2024
I have been doing business at Klaben for many years, both in purchasing new cars and getting them serviced. When body work and paint is required, I always get the work done at Klaben Body. in purchasing new cars and getting them serviced. When body work and paint is required, I always get the work done at Klaben Body. More
by luckyshot41
Other Employees Tagged: Joe French, Artie Gissinger, Tom Alcorn, Wayne Smith
October 15, 2024
Mona is the best, will come to Klaben as long as Mona will help me. she explains everything, does a great job. will help me. she explains everything, does a great job. More
by nancy415
Other Employees Tagged: Richard Klaben, Louis Polos , Scott Burghardt
October 11, 2024
Mona Crooks is an awesome customer care person. I receive excellent service any and every time I need it at Klaben Ford Lincoln of Kent. I highly recommend for all your service needs!!! Thank yo I receive excellent service any and every time I need it at Klaben Ford Lincoln of Kent. I highly recommend for all your service needs!!! Thank you Mona and Thank you Klaben!! More
by Sdalton4564
October 10, 2024
Mona is always personable and efficient. Great communication. She always is very thorough in making sure my service visits cover everything my truck needs. Great communication. She always is very thorough in making sure my service visits cover everything my truck needs. More
by jwebb9211
Other Employees Tagged: Joe French, Louis Polos , Terry Baughman, Shelby Wiley
October 06, 2024
I love my edge And my buying exprience! !nice wwok from your sales team.as expected. !nice wwok from your sales team.as expected. More
by TUTONE121
Other Employees Tagged: Chris Moldas, Roscoe Woodberry , Angela Mazzagatti
October 05, 2024
I brought in my '20 Fusion hybrid for an oil change and tire rotation. A vehicle check revealed a front end alignment was needed. The services were completed successfully. Arriving at vehicle, I noticed th tire rotation. A vehicle check revealed a front end alignment was needed. The services were completed successfully. Arriving at vehicle, I noticed the requested car wash was not done. Mona Crooks handled the situation and the wash was completed. More
by rvigars2024
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