Mitch Ginesi

Outstanding Salesman, but the Dealership Has Room for Improvement Overall, I had a positive experience purchasing my new Honda Pilot from Corwin Honda. They have a great selection of vehicles, a conve Improvement Overall, I had a positive experience purchasing my new Honda Pilot from Corwin Honda. They have a great selection of vehicles, a convenient location, and ultimately I was able to negotiate a price I was happy with. However, there were some frustrations along the way. First, I can’t say enough good things about our salesman, Nickolas! He absolutely deserves five stars. From the beginning, Nickolas went above and beyond to help my wife and me find the right vehicle. We looked at and test-drove multiple cars, and not once did we feel rushed or pressured into making a decision. He was incredibly patient, knowledgeable, and took the time to walk us through the ins and outs of every vehicle we considered. He even put up with all my jokes along the way, which deserves some recognition on its own! What I appreciated most was that Nickolas genuinely seemed interested in helping us find the right vehicle rather than simply making a sale. He answered our questions, worked hard on our behalf, and truly bent over backwards to make the experience a positive one. He was easily the best part of our car-buying experience. Unfortunately, there were a few aspects of the dealership experience that left something to be desired. My biggest complaint is the lack of pricing transparency. When I first visited the dealership, I was surprised to learn that the vehicle would cost a couple thousand dollars more than the advertised price due to dealer-installed add-ons. These additional charges were not disclosed on the website or the vehicle’s window sticker. The FTC has clarified that advertised vehicle prices must include mandatory dealer fees and add-ons, excluding government-required charges. Based on my experience, Corwin Honda’s advertised pricing did not appear to meet those standards. Customers should be able to trust that the price advertised online reflects what they can actually purchase the vehicle for without unexpected mandatory charges. I also found it frustrating that I had to contact multiple out-of-state Honda dealerships to establish competitive pricing before I could negotiate a reasonable deal locally. Lastly, the finance department left a less-than-desirable final impression. The finance manager was pushy about extended warranties and protection packages. After I declined them, I felt his attitude toward me changed slightly. It wasn’t a major issue, but it was a disappointing way to end an otherwise positive experience with our salesman. Despite these frustrations, I’m happy with my new Honda Pilot and the final price I negotiated. However, getting to that point required considerably more time, research, and negotiation than I believe should be necessary. Corwin Honda has a lot going for it, but improving pricing transparency and making the finance process less aggressive would go a long way toward earning a higher rating. And finally, I want to reiterate that Nickolas deserves every bit of five stars. The dealership may have fallen short in a few areas, but he went above and beyond to make our experience a great one. If you’re shopping at Corwin Honda, I highly recommend asking for him! More

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I like that there was no pressure to buy what I did not want. I’m older so this was important want. I’m older so this was important More

by JANICERAZIANO Verified Customer Verified Customer

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Issues with presale. Actual sale took way too much time. Handoff to new car sloppy. Resource seemed preoccupied with other work. Actual sale took way too much time. Handoff to new car sloppy. Resource seemed preoccupied with other work. More

by MBB2409 Verified Customer Verified Customer

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Very great experience finance was amazing and Matt was awesome overall the dealership was great awesome overall the dealership was great More

by Smidgenbeemer Verified Customer Verified Customer

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Very friendly staff Keith and Mitch made me a great deal on my new Accord on my new Accord More

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They were great to work with. The financing process was way too long. Thank you. The financing process was way too long. Thank you. More

by Bur Verified Customer Verified Customer

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Great experience at Corwin Honda while shopping for a new CRV and trading in our older Honda. Good info on performance and pricing of various models of Hondas and variations and costs of CRVs. Matt, Dylan, CRV and trading in our older Honda. Good info on performance and pricing of various models of Hondas and variations and costs of CRVs. Matt, Dylan, and Danny (in service area) were all great! Really enjoying the new ride👍🏻👍🏻 More

by PatzElement Verified Customer Verified Customer

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Our experience with Dom and several members with Corein assisted and or congratulating us with our new car. assisted and or congratulating us with our new car. More

by steve Verified Customer Verified Customer

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Michael was great to work with. Patient and let me take my time to decide. Patient and let me take my time to decide. More

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