Stephen Smith

Outstanding Salesman, but the Dealership Has Room for Improvement Overall, I had a positive experience purchasing my new Honda Pilot from Corwin Honda. They have a great selection of vehicles, a conve Improvement Overall, I had a positive experience purchasing my new Honda Pilot from Corwin Honda. They have a great selection of vehicles, a convenient location, and ultimately I was able to negotiate a price I was happy with. However, there were some frustrations along the way. First, I can’t say enough good things about our salesman, Nickolas! He absolutely deserves five stars. From the beginning, Nickolas went above and beyond to help my wife and me find the right vehicle. We looked at and test-drove multiple cars, and not once did we feel rushed or pressured into making a decision. He was incredibly patient, knowledgeable, and took the time to walk us through the ins and outs of every vehicle we considered. He even put up with all my jokes along the way, which deserves some recognition on its own! What I appreciated most was that Nickolas genuinely seemed interested in helping us find the right vehicle rather than simply making a sale. He answered our questions, worked hard on our behalf, and truly bent over backwards to make the experience a positive one. He was easily the best part of our car-buying experience. Unfortunately, there were a few aspects of the dealership experience that left something to be desired. My biggest complaint is the lack of pricing transparency. When I first visited the dealership, I was surprised to learn that the vehicle would cost a couple thousand dollars more than the advertised price due to dealer-installed add-ons. These additional charges were not disclosed on the website or the vehicle’s window sticker. The FTC has clarified that advertised vehicle prices must include mandatory dealer fees and add-ons, excluding government-required charges. Based on my experience, Corwin Honda’s advertised pricing did not appear to meet those standards. Customers should be able to trust that the price advertised online reflects what they can actually purchase the vehicle for without unexpected mandatory charges. I also found it frustrating that I had to contact multiple out-of-state Honda dealerships to establish competitive pricing before I could negotiate a reasonable deal locally. Lastly, the finance department left a less-than-desirable final impression. The finance manager was pushy about extended warranties and protection packages. After I declined them, I felt his attitude toward me changed slightly. It wasn’t a major issue, but it was a disappointing way to end an otherwise positive experience with our salesman. Despite these frustrations, I’m happy with my new Honda Pilot and the final price I negotiated. However, getting to that point required considerably more time, research, and negotiation than I believe should be necessary. Corwin Honda has a lot going for it, but improving pricing transparency and making the finance process less aggressive would go a long way toward earning a higher rating. And finally, I want to reiterate that Nickolas deserves every bit of five stars. The dealership may have fallen short in a few areas, but he went above and beyond to make our experience a great one. If you’re shopping at Corwin Honda, I highly recommend asking for him! More

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Lydia worked hard for us to find the vehicle we were searching for and then Corwin Honda was able to arrange a dealer exchange and now we are happily driving "Blaze" our 2026 Passport Trailsport Elite. searching for and then Corwin Honda was able to arrange a dealer exchange and now we are happily driving "Blaze" our 2026 Passport Trailsport Elite. More

by NDSUND Verified Customer Verified Customer

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I had some lack of communication with the trade in amount on my car. I had some issues with finance dept. Hayli was a total delight to work with. Very helpful. on my car. I had some issues with finance dept. Hayli was a total delight to work with. Very helpful. More

by JOANQ250 Verified Customer Verified Customer

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The sales people were friendly and not too pushy. I felt that I could have gotten a slightly better deal. I felt that I could have gotten a slightly better deal. More

by AGENT86FL Verified Customer Verified Customer

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Give Reyes and Stephen a raise and promotion. They were great! Both went above and beyond to help and get us excited about our new Passport. They were great! Both went above and beyond to help and get us excited about our new Passport. More

by TYLERSPRX Verified Customer Verified Customer

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Swell place - very kind people who listened, cared, and did everything they could to make sure I was happy when i walked out. did everything they could to make sure I was happy when i walked out. More

by MEGANBRICHIE Verified Customer Verified Customer

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Lydia was great to work with. She was very knowledgeable on the Honda line of vehicles. Would definitely purchase from her again. She was very knowledgeable on the Honda line of vehicles. Would definitely purchase from her again. More

by ADT1418 Verified Customer Verified Customer

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You have a great staff and the car I wanted. I enjoyed working with you. I enjoyed working with you. More

by NOMAIL5 Verified Customer Verified Customer

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It was a relaxing and enjoyable experience. Dominick explained everything and was very professional. He gave us excellent service. Matt Friend was also very helpful. We highly recommend Corw Dominick explained everything and was very professional. He gave us excellent service. Matt Friend was also very helpful. We highly recommend Corwin Honda!! More

by JOHNDENA Verified Customer Verified Customer

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I can’t say enough good things about Troy! ! I always dread dealing with used car salesman, but dealing with Troy changed my attitude. He was Awesome!! The no pressure was great!!! Isaac wa ! I always dread dealing with used car salesman, but dealing with Troy changed my attitude. He was Awesome!! The no pressure was great!!! Isaac was great too, but talked a little too much about his life experiences that kept us in the finance office for a long time. He’s a great guy and does a great job at what he does, but when you’re at the dealership for a long time already, you just want to get done and go home. Thank you for a great experience overall!! More

by NOMAIL5 Verified Customer Verified Customer

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