Quincy Lacy-Williams

Outstanding Salesman, but the Dealership Has Room for Improvement Overall, I had a positive experience purchasing my new Honda Pilot from Corwin Honda. They have a great selection of vehicles, a conve Improvement Overall, I had a positive experience purchasing my new Honda Pilot from Corwin Honda. They have a great selection of vehicles, a convenient location, and ultimately I was able to negotiate a price I was happy with. However, there were some frustrations along the way. First, I can’t say enough good things about our salesman, Nickolas! He absolutely deserves five stars. From the beginning, Nickolas went above and beyond to help my wife and me find the right vehicle. We looked at and test-drove multiple cars, and not once did we feel rushed or pressured into making a decision. He was incredibly patient, knowledgeable, and took the time to walk us through the ins and outs of every vehicle we considered. He even put up with all my jokes along the way, which deserves some recognition on its own! What I appreciated most was that Nickolas genuinely seemed interested in helping us find the right vehicle rather than simply making a sale. He answered our questions, worked hard on our behalf, and truly bent over backwards to make the experience a positive one. He was easily the best part of our car-buying experience. Unfortunately, there were a few aspects of the dealership experience that left something to be desired. My biggest complaint is the lack of pricing transparency. When I first visited the dealership, I was surprised to learn that the vehicle would cost a couple thousand dollars more than the advertised price due to dealer-installed add-ons. These additional charges were not disclosed on the website or the vehicle’s window sticker. The FTC has clarified that advertised vehicle prices must include mandatory dealer fees and add-ons, excluding government-required charges. Based on my experience, Corwin Honda’s advertised pricing did not appear to meet those standards. Customers should be able to trust that the price advertised online reflects what they can actually purchase the vehicle for without unexpected mandatory charges. I also found it frustrating that I had to contact multiple out-of-state Honda dealerships to establish competitive pricing before I could negotiate a reasonable deal locally. Lastly, the finance department left a less-than-desirable final impression. The finance manager was pushy about extended warranties and protection packages. After I declined them, I felt his attitude toward me changed slightly. It wasn’t a major issue, but it was a disappointing way to end an otherwise positive experience with our salesman. Despite these frustrations, I’m happy with my new Honda Pilot and the final price I negotiated. However, getting to that point required considerably more time, research, and negotiation than I believe should be necessary. Corwin Honda has a lot going for it, but improving pricing transparency and making the finance process less aggressive would go a long way toward earning a higher rating. And finally, I want to reiterate that Nickolas deserves every bit of five stars. The dealership may have fallen short in a few areas, but he went above and beyond to make our experience a great one. If you’re shopping at Corwin Honda, I highly recommend asking for him! More

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Everything was great and everyone was helpful & professional. Thank you Corwin Honda for great service. professional. Thank you Corwin Honda for great service. More

by INSLEYFAM Verified Customer Verified Customer

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Good, helpful They were extremely in depth with how they explained and handled the paperwork and the deal. explained and handled the paperwork and the deal. More

by KNOWLEDGEABLESOLDIER13 Verified Customer Verified Customer

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Great service, friendly and professional sales, easy financing, a complete package for buying a new car! financing, a complete package for buying a new car! More

by DONNA.L.DOLCE Verified Customer Verified Customer

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No nonsense. Didn't try to get me into something I didn't want. No hard sell, no wondering what they're hiding. All above board and in the open. Troy was great to Didn't try to get me into something I didn't want. No hard sell, no wondering what they're hiding. All above board and in the open. Troy was great to work with. Great experience. More

by JGUGGIE54 Verified Customer Verified Customer

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Very welcoming staff at the front and a great experience with the sales and finance team!! with the sales and finance team!! More

by RP Verified Customer Verified Customer

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Great service, accommodating, respectful and very nice. I'm grateful for the value of the purchase I made, and wasn't pressured into things I didn't want. I'm grateful for the value of the purchase I made, and wasn't pressured into things I didn't want. More

by DEADINMAGAZINES Verified Customer Verified Customer

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The entire staff done a exemplary job, smooth reception fluid flow of endorsement from task to task. The service manager customer relation skill was superb and genuine. Kudos to all. Good job :) Vitt fluid flow of endorsement from task to task. The service manager customer relation skill was superb and genuine. Kudos to all. Good job :) Vittorio More

by ASTIGUE2 Verified Customer Verified Customer

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The dealership was on it from the time I acquired the vehicle they made it smoth and easy vehicle they made it smoth and easy More

by SQUIRE.BRANDON0070 Verified Customer Verified Customer

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The sale, itself, went okay, but once I purchased the vehicle, customer service seemed to disappear. The vehicle was advertised as having remote start, but after the purchase, I discovered it did not wor vehicle, customer service seemed to disappear. The vehicle was advertised as having remote start, but after the purchase, I discovered it did not work. When I contacted them, they told me I would have to take it to the Ford dealership and pay to have it enabled. I also discovered hoses underneath the hood that didn’t seem to connect anywhere. They asked me to bring it in, but each time I showed up, there was an excuse for why they wouldn’t address the issue. To make matters even worse, I requested my paperwork by email over 24 hours ago and still have yet to receive it. More

by Laci Verified Customer Verified Customer

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