Mike Brandvold

Everything went well. It must have been a slow day, as the length of time at the dealership was much less than usual. It must have been a slow day, as the length of time at the dealership was much less than usual. More

by RGEE56 Verified Customer Verified Customer

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Last visit was for a Ford Protect extended warranty covered replacement of a wheel bearing. It had the usual $100 deductible. I first brought the car in for you to look at a bearing type noise in covered replacement of a wheel bearing. It had the usual $100 deductible. I first brought the car in for you to look at a bearing type noise in May 2023 inv # 50875 and your tech said he couldn’t find one, but he did find uneven tire wear, which resulted in a need for a front in alignment. Two years later, same sound a little worse this time. You replaced the wheel bearing. I had to do another shop and they told me it was a bad wheel bearing which brought me to you because that’s a warranted item. Now, I have more unusual tire wear. That process went well but they were a couple of things during that visit that I was a little disappointed about. While I was there and already had $100 deductible to pay I reminded my service Director Mike about an air conditioning short cycling problem we had heard together during a prior fall service visit who told me at the time to bring it back in the spring. I’m told there’s gonna be a $350 possible charge if it’s not a warranty problem because it may simply be normal wear and tear in a system that lost Freon. It could also be a low pressure or high pressure switch. or a sealed system leak. In order to diagnose the issue the system will have to be completely evacuated and recharged with a leak detection additive put into the system. If the leak or defect was found and it would be covered under warranty and I just have to pay the deductible, but if there was no leak found with the leak detection system, I’d be responsible for the $350 charge. I had already talked to three other shops about the cycling issue and they all said that they would evacuate and recharge the Freon with a leak detector and the prices ranged from $69-$179. Joes’s Auto. Radair, Conrad’s all with ASE staff. Call me crazy but when you pay a few thousand bucks for a warranty and you have a problem with a component of the car this just didn’t give me the good feeling we had after every prior encounter with Klaben’s service team. This was a first. I’ll take it to one of these other shops and see what the outcome is. If it’s a bad component or system leak I’ll be back for a warranty repair but I’ll be out a second $100. The other slightly lesser issue was that I had asked if a possible rear shock rattle could looked, The right rear one was already replaced in 2023 on inv 50875. I was told it would be a pretty healthy diagnostic fee for them to look at it. There was no diagnostic fee in May 2023 has your policy changed? This was the first time we’ve recall seeing that. Normally we’ve been told you will take a look at and let us know, More

by mcyphert Verified Customer Verified Customer

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Mike Brandvold kept me informed every step of the way. The technicians were superb in solving my problem. The technicians were superb in solving my problem. More

by wjbailey Verified Customer Verified Customer

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Time for service on my 18 f250 came all the way from Florida to have Klaben service my vehicle! Mike Brandvold is my advisor been so for over 20 years trust him with all the family vehicles. Truck need Florida to have Klaben service my vehicle! Mike Brandvold is my advisor been so for over 20 years trust him with all the family vehicles. Truck need a few things done extended warranty covered some but then the bad news new front brakes that was an ouch. Mike was able to put lifetime pads on and was a special so he was fantastic. Eric Chapman is who I like to work on my truck known him as long as Mike. With saying that if Mike says someone who is more schooled in something all the techs I trust. Sean Bradford manager is great guy to work with also. Went over to sales to say high Christine Klaben and momma got a new car, but that’s another story. More

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Anthony ( in service) is the best. Listens, is friendly and makes good recommendations. Keep up the good work. Listens, is friendly and makes good recommendations. Keep up the good work. More

by deanebelden Verified Customer Verified Customer

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Mike is the absolute best to work with, he is very theorist and helpful in every way! theorist and helpful in every way! More

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Everyone is straight up Nothing hidden Oil IS. changed and tires actually ARE rotated ( unlike other places) Prices right now, work done in a timely manner changed and tires actually ARE rotated ( unlike other places) Prices right now, work done in a timely manner More

by bubbadan4643 Verified Customer Verified Customer

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This was my first time taking my F-150 for service at Klaben. I was really impressed with the time Mike took going over the history of the truck and letting me know the level of maintenance that the prev Klaben. I was really impressed with the time Mike took going over the history of the truck and letting me know the level of maintenance that the previous owner performed. I scheduled the 2021 F-150 XLT Sport for a tuneup and to check on 2 recalls. Check-in was very smooth, the service was completed timely and my final invoice matched the estimate to the penny. Mike reviewed the inspection results and no further maintenance was needed at this time. This was by far my best experience with a Dealer servicing one of my vehicles. Klaben has a new satisfied customer that will return. Thank You, Jim B More

by JimB Verified Customer Verified Customer

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Once again this service department has exceeded expectations. Mike is awesome as is the staff. Everyone helps out and is very courteous to customers. expectations. Mike is awesome as is the staff. Everyone helps out and is very courteous to customers. More

by JLEFDA Verified Customer Verified Customer

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Top Notch customer service! ! Mike Brandvoid is always knowledgeable and helpful. All of the Klaben Ford team is always there to help!! ! Mike Brandvoid is always knowledgeable and helpful. All of the Klaben Ford team is always there to help!! More

by TRCClaflin Verified Customer Verified Customer

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