Lied about my warranty coverage.
I'm still in warranty and asked him to double check, said he did and was not covered. I check my warranty at home and was still in coverage
I'm still in warranty and asked him to double check, said he did and was not covered. I check my warranty at home and was still in coverage
More
by jonradtke
Verified Customer
Verified Customer
Other Employees Tagged:
Miguel Mazaba
Dec 31, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your review, Jon. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Jalen Moore
jalen.moore@russdarrow.com
Chose the dealership because they were open Saturday and
I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei
I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever received communication about the car was when I called to see what was going on. It took the and a half weeks to complete. I was offered a free oil change for the inconvenience which I'm not going to use.
More
by ascott16
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2025 -
Russ Darrow Metro Mazda responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Jalen Moore
jalen.moore@russdarrow.com
Only hiccup was when I was signing the paperwork to have
the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t
the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, then I asked where the price was listed on the paperwork I was signing because I did not see it. It was not there so he wrote it down and it was fine. Maybe it was just a small mistake, but still important for transparency and clarity. I like that my car was visible through a window from the waiting room while it was being worked on. The quote to have the issue fixed was pretty high, but typical for dealerships. Overall positive experience after a bad experience at the Greenfield location.
More
by joshgarsidemeyers
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Russ Darrow Metro Mazda responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.
Jalen Moore
jalen.moore@russdarrow.com
Service was fast and convenient and I was in and out in
30 mins. The video inspection was a great feature as well to see exactly what was worked on.
30 mins. The video inspection was a great feature as well to see exactly what was worked on.
More
by Kmenon610
Verified Customer
Verified Customer
Other Employees Tagged:
Miguel Mazaba
Dec 09, 2025 -
Russ Darrow Metro Mazda responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda!
Jalen Moore
jalen.moore@russdarrow.com
Bruce is thorough ans communicates very well throughout
the process of having work done so I know what to expect.
the process of having work done so I know what to expect.
More
by eskoien
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jalen Moore
jalen.moore@russdarrow.com
Everything was done in a timely manner and everyone I
dealt with was friendly. Waiting area is nice.
Thank you
dealt with was friendly. Waiting area is nice.
Thank you
More
by DGLAS4D
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2025 -
Russ Darrow Metro Mazda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Jalen Moore
jalen.moore@russdarrow.com
Everyone is so very nice and helpful.
They changed my oil and the video showed how he checked everything. I love all the guys.
They changed my oil and the video showed how he checked everything. I love all the guys.
More
by ACW0923
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2025 -
Russ Darrow Metro Mazda responded
Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon!
Jalen Moore
jalen.moore@russdarrow.com
Very efficiently run.
I appreciate they took my time in consideration. Everyone was very friendly.
I appreciate they took my time in consideration. Everyone was very friendly.
More
by cindys1
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2025 -
Russ Darrow Metro Mazda responded
Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon!
Jalen Moore
jalen.moore@russdarrow.com
Quintin is a natural people person.
Took care of me greatly. Made my experience 5 stars.
Took care of me greatly. Made my experience 5 stars.
More
by BRIANBIDDLE94
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2025 -
Russ Darrow Metro Mazda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Jalen Moore
jalen.moore@russdarrow.com
Good and thoughtful service.
My car feels well taken care of and I appreciate them consulting me whenever they found something.
My car feels well taken care of and I appreciate them consulting me whenever they found something.
More
by DEN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Quintin Neal
Aug 24, 2025 -
Russ Darrow Metro Mazda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Jalen Moore
jalen.moore@russdarrow.com