Jalen Moore

Tim Scott was wonderful to work with. He made the process easier than I had anticipated. I was expecting the dealership additions and he did a great job explaining them. It would be nice He made the process easier than I had anticipated. I was expecting the dealership additions and he did a great job explaining them. It would be nice to have a hard ceiling for price upfront, but that really is not within his control. He had a good rapport with the service department and was able to field all of my used vehicle concerns, with receipts. I would definitely recommend working with Tim and would gladly go back to him for my next vehicle. More

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Always the best service. Nick is wonderful. I love my Mazda and I love this dealership. Nick is wonderful. I love my Mazda and I love this dealership. More

by Chris Verified Customer Verified Customer

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Robyn and Jaylen, were both so great with working with me and getting me in and out in a timely manner. Highly recommend. and getting me in and out in a timely manner. Highly recommend. More

by MARIAHLOPEZ640 Verified Customer Verified Customer

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This dealer worked very hard to meet me at my price point. I was very happy to drive my 2022 Mazda cx-5 home after only a few hours. point. I was very happy to drive my 2022 Mazda cx-5 home after only a few hours. More

by BHANSON513 Verified Customer Verified Customer

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great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! More

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The day I came to purchase they gave me different information and I put the down payment in cash and when I went to pick up the car they gave me different information about loan percentage. When I wa information and I put the down payment in cash and when I went to pick up the car they gave me different information about loan percentage. When I want to cancel the deal because of totally different rates and sales manager came and tells me that if I cancel da deal I’m gonna loose some percentage of down payment. But that was sound like threat not like just statement. Manager was not polite , he was sound like gangster. By the way Then I told him that previous sales person gave some different information and in return manager said sales person made mistake. I told manager that is your guy’s mistake not mine because they supposed to give me correct information before to get my down payment. If they have told me correct information about . I would not be putting any down or making any deal. At the end of the conversation I will not recommend anybody to go to Russ Darrow’s . I bought car from Honda city and other Honda dealers but I never have any bad experience with them that I have with Russ Darrow Mazda people. I must say I had worse experience with them in 20 years of my car buying market More

by GAGANDEEPSRAN1989 Verified Customer Verified Customer

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Only negative was the dynamic pricing, seems they drop prices temporarily to get you in the door. Everything else was great prices temporarily to get you in the door. Everything else was great More

by Ausedguy Verified Customer Verified Customer

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They really explained the whole process for us first time car buyers. We got to leave the lot with the exact car we wanted! car buyers. We got to leave the lot with the exact car we wanted! More

by JAMIELEEMCD777 Verified Customer Verified Customer

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the whole process was quick and easy. all my questions were answered. Great experience from start to finish all my questions were answered. Great experience from start to finish More

by ABERS20 Verified Customer Verified Customer

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I don’t write reviews often, but the lack of professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that sh professionalism here needs to be called out. Our sales representative, Janae, was genuinely great… helpful, kind, and professional. I hate that she is wrapped into this review. Unfortunately, the issues we experienced were entirely due to dealership management, not her. We test drove a 2019 RAM truck and agreed to pay full sticker price because we felt the price was fair and reasonable. We were pre-approved to pay the full price through our own bank at ~6% APR, but allowed the dealership to explore financing. When the price sheet came back, the numbers were shocking: nearly $800/month on a ~$30k vehicle over 72 months. They refused to disclose the interest rate (which we later estimated to be almost triple our pre-approval), and we noticed thousands added in fees, including a $500 “security etch” and a maintenance warranty we explicitly declined. Management insisted these add-ons and their financing were mandatory if we wanted the vehicle. When we questioned this and asked to speak with the manager, we were told to either accept the deal as-is or leave. Despite agreeing to STICKER PRICE THAT THEY ASKED FOR, they refused to sell the vehicle unless we accepted unnecessary fees and a much higher interest rate than our pre-approval. This dealership does not act in good faith. The pricing is misleading as they impose scammy fees. We paid sticker price, the price they wanted, and they still refused. This behavior was entirely unprofessional, and is exactly why car dealers have a bad reputation. I hope that they change these practices. More

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