Michael Godina | Page 3

North Park Toyota of San Antonio responded

Thank you for your continued trust and loyalty over the years. We value long-term customer relationships and understand the importance of addressing vehicle concerns thoroughly while providing timely communication and efficient service. Feedback regarding diagnostic wait times and the handling of specific vehicle concerns is important to us as we continually evaluate the customer experience we provide. Please reach out to Fred Duron at fredd@nptosa.com so we may discuss your experience further and determine how we can assist.

North Park Toyota of San Antonio responded

We are grateful for this kind feedback! It is wonderful to hear that Ernest made such a strong impression, and we are glad his dedication keeps bringing you back. We will be sure to pass along your kind words to him and the rest of the team.

North Park Toyota of San Antonio responded

Thank you for taking the time to share your feedback. We understand how frustrating it can be when an experience does not meet expectations. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We take your feedback seriously and understand your frustration. This is not an experience we want anyone to have, and we regret that your visit left you feeling this way. We would welcome the opportunity to learn more about what happened and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We regret to hear that your recent service visit did not meet your expectations, and we understand your frustration. We take feedback like this seriously, as it helps us maintain the standard of care our customers deserve. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We acknowledge your feedback, Sanchez, and we understand your frustration. We regret that your experience did not meet your expectations and would welcome the chance to learn more about your visit. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you for sharing this, Jason! It means a lot to hear that your Tundra purchase was just the beginning of a long relationship with us. Knowing that you keep coming back and continue to feel good about the value you receive is exactly what we work toward with every customer. We look forward to many more visits ahead!

North Park Toyota of San Antonio responded

We are absolutely thrilled to hear about your experience with our service team! It means a lot to know that your child's car was taken care of quickly and at no cost to you. That kind of straightforward, hassle-free service is exactly what we aim to provide every time someone comes through our doors. Thank you, Nathan, for taking the time to share this and for trusting us with your family's vehicles.

North Park Toyota of San Antonio responded

We are concerned to hear that your visit did not go according to your expectations. We understand your frustration and would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We are thrilled to hear that scheduling routine maintenance has been such a smooth experience for you. Knowing that you can count on getting an appointment within the same week means a lot to us. We look forward to continuing to keep your vehicle running at its best!