Mary Mendoza

North Park Toyota of San Antonio responded

Thank you for sharing your feedback about your recent service visit. We understand the importance of having vehicle concerns addressed thoroughly and making the most of the time customers set aside for service appointments. Our team is committed to providing clear communication regarding inspections, repair recommendations, and available service options. Please reach out to Fred Duron at fredd@nptosa.com so we may discuss your experience further and see how we can assist.

North Park Toyota of San Antonio responded

We regret to hear that your recent service visit did not meet your expectations, and we understand your frustration. We take feedback like this seriously, as it helps us maintain the standard of care our customers deserve. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you for your wonderful feedback, Kemily! We are truly grateful that you experienced excellent service and outstanding customer care during your visit. Your kind words about our support and assistance with your vehicle mean so much to our team. We deeply appreciate customers like you who take the time to share their positive experiences. Your recommendation helps us continue to build trust within our community, and we look forward to providing you with the same exceptional service for all your future automotive needs.

North Park Toyota of San Antonio responded

Thank you for the wonderful review! We're thrilled you'd recommend us to friends and family. Treating our customers like family means everything to our team at North Park Toyota.

North Park Toyota of San Antonio responded

Thank you for sharing your feedback about your recent service experience. We truly appreciate your recognition of our team's customer-friendly and professional approach - this means a great deal to us. We understand your frustration regarding the additional repair needed for your catalytic converter. We recognize that discovering another issue requiring further investment can be disappointing. Your experience helps us identify opportunities to enhance our diagnostic processes. We value customers like you who take the time to provide honest feedback about both the positive aspects of their visit and areas where we can improve our service delivery. We hope that when you return for the additional work, we can continue to demonstrate the same level of professionalism and customer care that you experienced during your initial visit.

North Park Toyota of San Antonio responded

Thanks for the feedback! Glad you’ve consistently had good experiences and felt taken care of by the team.

North Park Toyota of San Antonio responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that you've had such a great experience with us over the years. We look forward to helping you with many more vehicle purchases in the future!