Michael Godina

North Park Toyota is a reputable dealership. They’ve been open for more than 15 years taken care of the San Antonio community. Always my first choice for sales or service. They’ve been open for more than 15 years taken care of the San Antonio community. Always my first choice for sales or service. More

by JOETURNER210 Verified Customer Verified Customer

Print

0 STARS — Extremely Poor Service I would give North Park Toyota of San Antonio zero stars if that were an option. My experience with their service department has been consistently disappointing from th Park Toyota of San Antonio zero stars if that were an option. My experience with their service department has been consistently disappointing from the very beginning, since the day I purchased my vehicle. On one visit, I brought my vehicle in for what was supposed to be routine maintenance, and they did not even check or properly inflate the tires. On my most recent visit, they did put air in the tires, but the service was still incomplete and careless. Some of the tire valve caps were replaced while others were left without them. The wait times are completely unacceptable. On one occasion, I arrived at 5:00 in the morning and was still there until 4:00 in the afternoon. That is an entire day wasted for service that should have been handled much more efficiently. I also had warranty coverage that was later taken away, which has added to my frustration with this dealership. They make promises, they tell you things will be taken care of, but then the results do not match what they tell you. Even when they wash the vehicle, it feels like they simply spray water over it and call it a wash. There is no attention to detail. Unfortunately, this has been an ongoing issue for me, not just one bad experience. Too many promises, too little follow-through, and very poor customer service. I personally do not recommend North Park Toyota of San Antonio to anyone. If you are looking for Toyota service, I recommend looking at another Toyota dealership. Based on my experience, I have had a much better impression of the Toyota service in Boerne, Texas. North Park Toyota needs to do much better when it comes to customer service, communication, attention to detail, and actually following through on what they promise. Sincerely, Elijah Ramos GreenPro Solutions LLC 📞 210-438-2844 ✉️ projects@greenprosolutionsllc.com More

by ELIJAH Ramos Verified Customer Verified Customer

Print

Very poor service and overcharged for oil change. I believe I was being taken advantage of! I believe I was being taken advantage of! More

by G.FLORES1 Verified Customer Verified Customer

Print

Quick work to solve a simple issue that was missed. Let me know to bring my truck right in. Let me know to bring my truck right in. More

by JALTENEDER Verified Customer Verified Customer

Print

Everyone had great customer service great atmosphere and it was very nice and clean . would definitely recommend somebody. it was very nice and clean . would definitely recommend somebody. More

by Jdss042 Verified Customer Verified Customer

Print

It was all good, but it still is showing “low oil” what can I do to get this taken care of can I do to get this taken care of More

by JALTENEDER Verified Customer Verified Customer

Print

It took three hours to get an oil change. The Advisor never responded to my texts. The Advisor never responded to my texts. More

by davemarineveteran Verified Customer Verified Customer

Print

The reason is I give it a one is because of the issue that I had could have been done simpler. And not at a high cost. I also ended up taking my vehicle to a certified mechanic, which cost me to fix. The that I had could have been done simpler. And not at a high cost. I also ended up taking my vehicle to a certified mechanic, which cost me to fix. The issue was a hundred and sixty dollars, which toyota was going to charge me seven hundred and sixty two dollars to have that fixed. I also had to do the diagnosis. There with Toyota, which cost $205. I will i think twice about going to have service done at the Toyota north park of i35 and 410. More

by AL.VAR.I13 Verified Customer Verified Customer

Print

I was told I needed a cabin filter, which was a lie cause I replace it personally, so I lost my trust with North Park Toyota The service guy that took my information thought it was funny. I just walked away. I replace it personally, so I lost my trust with North Park Toyota The service guy that took my information thought it was funny. I just walked away. More

by RODRIGUEZ591RI Verified Customer Verified Customer

Print

Appointment made, fast and done right, very nice people and kept me in the loop about my truck and kept me in the loop about my truck More

by GR0364856 Verified Customer Verified Customer

Print