Michael Godina | Page 2

North Park Toyota of San Antonio responded

Thank you for reaching out and for the kind words about your overall experience. We understand how concerning it can be to see a warning light still active after a service visit. We would welcome the chance to look into this with you and make sure everything is sorted out. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

It's unfortunate to hear that your recent visit did not go as expected, Dave. This is not the kind of experience we want for our customers, and we understand your frustration. We take feedback like this seriously and would like the opportunity to learn more about what happened. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We are concerned to hear about your experience. We understand your frustration, and we take this kind of feedback seriously. We regret that your experience did not meet your expectations and we would welcome the opportunity to learn more about your visit and discuss your concerns in more detail. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We're sorry to hear you feel this way about your recent visit. We understand your frustration. The confidence our customers place in us matters, and we regret that your experience did not reflect the standard we hold ourselves to. We would welcome the opportunity to learn more about what happened and to discuss your concerns further. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

Thank you immensely for sharing your experience with us! We are glad to hear that your appointment went smoothly, that our team kept you informed along the way, and that you felt well taken care of. We look forward to seeing you and your truck again whenever you need us.

North Park Toyota of San Antonio responded

We take your feedback seriously, and we understand your frustration. This is not the kind of experience we want to provide. We would like the opportunity to learn more about your visit and work toward a resolution. Please reach out to Fred Duron at fredd@nptosa.com so we can discuss this further.

North Park Toyota of San Antonio responded

We are glad to hear about your experience with Yaya! It is clear he took the time to truly listen and make sure everything was laid out clearly for you, and that kind of care makes a real difference. We will be sure to pass along your kind words to him. Thank you for sharing this, and we hope to see you again!

North Park Toyota of San Antonio responded

We are overjoyed to hear that your visits for oil changes have been such a consistently smooth experience, Norma! It means a lot to know that our team takes the time to walk you through everything and respects your choices when it comes to additional services. We look forward to seeing you at your next visit and keeping that same standard going for you.

North Park Toyota of San Antonio responded

Your positive experience means a lot to us, and we are so glad to hear that you felt well taken care of throughout your visit. It is great to know that our team's ability to communicate in both English and Spanish made a difference for you. We will be sure to pass along your kind words. Thank you for taking the time to share your feedback with us!

North Park Toyota of San Antonio responded

We are overjoyed to hear that your visit went so smoothly. It is great to know that scheduling was simple, the inspection was thorough, and our team made you feel welcome throughout the process. We look forward to seeing you again next time!