Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson | Page 8

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
406 Reviews
4.8

406 Reviews

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406 Reviews of Melissa Gibson

December 27, 2025

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Employee Rating

Well organized. Easy in, easy out. Good service. App was easy to use to schedule. More

by Miller10987
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

December 26, 2025

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Employee Rating

Everyone was very friendly and attentive, especially Melissa. Excellent service from everyone involved. Nice waiting areas.. More

by carpediem21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 26, 2025

Dealership Rating
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Melissa was extremely helpful during my vehicle service. It was a complicated situation and she handle it with grace and professionalism. Allowing me to not feel overwhelmed or stressed. Thanks Melissa! More

by SYREETADMITCHELL
Service Communication
Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

The work on my BMW has always been top notch. Melissa has always taken great care to see that my needs have been met. You folks are the best. More

by RBMAYNARD
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

December 24, 2025

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Employee Rating

Service was fast and pleasant. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. More

by mmjoarder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis, Amy Hinkle , Frank Adinolfi, Ian Khan—5 stars

December 23, 2025

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Employee Rating

It was not a good customer experience. I have sent a letter to corporate headquarters describing it More

by Helen Huggins
Recommend Dealer
No

Other Employees Tagged: Melissa Gibson

December 22, 2025

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Employee Rating

Great service in the dealer center. Melissa helped me understand the service items well. Thanks ! More

by JIN.ZHANG201705
Recommend Dealer
Yes

December 19, 2025

Dealership Rating
Employee Rating

Service is always great Melissa kept me informed along the way and again the service is great! More

by HEDDY2145
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Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2025

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Always efficient, respectful, courteous, and kind! Extremely knowledgable about BMW, service, not pushy at all! More

by GINA.CARRERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas inspection of vehicle.

December 13, 2025

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Employee Rating

The service staff were friendly and easy to communicate with. The maintenance and repairs were completed the same day, which helped me avoid any inconvenience with commuting. More

by mayingzhang
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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