Melissa Gibson
Melissa Gibson at BMW of West Chester
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Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.7
212 Reviews
4.7

212 Reviews

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212 Reviews of Melissa Gibson

April 17, 2025

Dealership Rating
Employee Rating

I received outstanding service during my last service visit. The dealership took care of everything as promptly as possible, which required ordering an important part. Once installed, that seemed to addr More

by jbrac
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

April 10, 2025

Dealership Rating
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Always polite and thorough service. The dealership is a pleasant place to wait for your car. More

by SCHIDEKEL
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2025

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Great people. The dealership is easy to get to from where I live and always fast service. More

by FUZZYME
Service Price Transparency
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Recommend Dealer
Yes

April 03, 2025

Dealership Rating
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Everyone is very nice at BMW but if Jiffy Lube can do an oil change in 15 minutes I feel that 2 hrs and 45 minutes is a little excessive for your service shop when I have a scheduled time slot. More

by Owen
Service Time
Service Communication
Recommend Dealer
No

April 03, 2025

Dealership Rating
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Service above and beyond. That says it all and there’s no more to say. More

by MONAPHILLIPS614@gmail.com
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 29, 2025

Dealership Rating
Employee Rating

Always a pleasure dealing with Justice and Otto's team. Great car, good price, BMW!!!!! More

by Daniel.f.obrien
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano

March 27, 2025

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Employee Rating

Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. More

by CCAREY7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Fritz

Mar 27, 2025

BMW of West Chester responded

We are thrilled to hear that you received excellent service at here at MINI and BMW of West Chester. Melissa and our service team are dedicated to providing seamless visits, and it is wonderful to know they met your expectations. Thank you for choosing MINI and BMW of West Chester!

March 24, 2025

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Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. More

by Msano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

BMW of West Chester responded

We are thrilled to hear that you had a positive experience with us. Our team strives to provide friendly and helpful service to all our customers, and it is wonderful to know that we met your expectations. Thank you for choosing BMW of West Chester!

March 21, 2025

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Employee Rating

first interaction with Ms Melissa Gibson on March 13. Very helpful, patient listener, and promise fulfilling. As a long term customer, I appreciated her assistance. More

by nicholas.papanicolaou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Mar 21, 2025

BMW of West Chester responded

It is wonderful to hear that Melissa was very helpful, a patient listener, and fulfilled her promises during your service visit. We truly appreciate your long-term patronage to our establishment. Thank you from everyone here at BMW of West Chester!

March 14, 2025

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Employee Rating

Lauren Pierce was excellent and Jason made the financing a piece of cake! I got a great car too! More

by tjshopa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 14, 2025

BMW of West Chester responded

We are delighted to hear Jason and Lauren provided excellent service during your visit. It is fantastic to know financing was easy and you are enjoying your new vehicle. Thank you from everyone here at BMW of West Chester!

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