Melissa Gibson

Always a pleasure dealing with Justice and Otto's team. Great car, good price, BMW!!!!! Great car, good price, BMW!!!!! More

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Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. Thanks to Melissa and the team for a seamless visit. More

by CCAREY7 Verified Customer Verified Customer

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Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. I will and have recommended friends and family .I had great service. More

by Msano Verified Customer Verified Customer

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first interaction with Ms Melissa Gibson on March 13. Very helpful, patient listener, and promise fulfilling. As a long term customer, I appreciated her assistance. Very helpful, patient listener, and promise fulfilling. As a long term customer, I appreciated her assistance. More

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Lauren Pierce was excellent and Jason made the financing a piece of cake! I got a great car too! a piece of cake! I got a great car too! More

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My service experience was extremely disappointing. I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand, but I think the communication around this was lacking. When it appeared I needed to get a loaner car, which I had declined in the first place since I did not think the service was going to take as long as it did, I thought my interaction with Melissa was dismissive on her part. In the end and after a hefty bill, I still seem to have the same issue that I brought the car in to be checked in the first place so I don’t think that has been resolved. Melissa did not check in with me to find out how things went. Additionally, my check engine light is now on and it wasn’t before I took it in for service. I’m hesitant to take it back to Otto’s due to my not so great experience. There are other auto service places that I can use - Otto’s should be providing superior service to those other places but I’m not sure that’s the case. More

by BCNEMCHIK Verified Customer Verified Customer

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No personal interaction. Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in s Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in solving the problem. More

by T6 Verified Customer Verified Customer

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Pleasant, efficient, concerned, customer oriented! Willing to answer question more than once! With a smile too! Willing to answer question more than once! With a smile too! More

by CAFENORA Verified Customer Verified Customer

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Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More

by highheelsmancini Verified Customer Verified Customer

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Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team Provided Uber ride I home . Timely check out. Great team More

by MGYANI Verified Customer Verified Customer

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