Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
337 Reviews
4.8

337 Reviews

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337 Reviews of Melissa Gibson

December 30, 2025

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Employee Rating

Melissa is far and away the most exceptional service professional I’ve ever worked with. She is responsive and timely. Melissa is why I keep buying cars at WC BMW. More

by amorell78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 27, 2025

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Well organized. Easy in, easy out. Good service. App was easy to use to schedule. More

by Miller10987
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

December 26, 2025

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Employee Rating

Melissa was extremely helpful during my vehicle service. It was a complicated situation and she handle it with grace and professionalism. Allowing me to not feel overwhelmed or stressed. Thanks Melissa! More

by SYREETADMITCHELL
Service Communication
Recommend Dealer
Yes

December 26, 2025

Dealership Rating
Employee Rating

Everyone was very friendly and attentive, especially Melissa. Excellent service from everyone involved. Nice waiting areas.. More

by carpediem21
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 24, 2025

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Employee Rating

The work on my BMW has always been top notch. Melissa has always taken great care to see that my needs have been met. You folks are the best. More

by RBMAYNARD
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

December 24, 2025

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Employee Rating

Service was fast and pleasant. I appreciated having a loaner over the weekend. All the issues with my car were fixed at one time. More

by mmjoarder
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

December 23, 2025

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It was not a good customer experience. I have sent a letter to corporate headquarters describing it More

by Helen Huggins
Recommend Dealer
No

Other Employees Tagged: Melissa Gibson

December 22, 2025

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Employee Rating

Great service in the dealer center. Melissa helped me understand the service items well. Thanks ! More

by JIN.ZHANG201705
Recommend Dealer
Yes

December 19, 2025

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Employee Rating

Service is always great Melissa kept me informed along the way and again the service is great! More

by HEDDY2145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2025

Dealership Rating
Employee Rating

Always efficient, respectful, courteous, and kind! Extremely knowledgable about BMW, service, not pushy at all! More

by GINA.CARRERAS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Thomas inspection of vehicle.

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