Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
346 Reviews
4.8

346 Reviews

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346 Reviews of Melissa Gibson

January 11, 2026

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Employee Rating

Too expensive. The cost of labor is too expensive. Not the rate but the hours being assigned to a job. It does not take that long. Also I am a loyal customer and ge More

by PJRAUCH
Recommend Dealer
No

Other Employees Tagged: Melissa Gibson

January 09, 2026

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Employee Rating

Early hours are very convenient. Inline scheduling is easy. Text updates including video summary are useful and efficient. Waiting lounge is excellent. More

by PRAPHULLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 08, 2026

Dealership Rating
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Well happy I am very happy with the service that you provided I am very happy with the service that your dealership provided for my state inspection More

by LILY_D_L
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 07, 2026

Dealership Rating
Employee Rating

They are professional, trust worthy and friendly. I go out of my way to bring my car here More

by SJM4OCTOBER
Service Price Transparency
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Recommend Dealer
Yes

January 05, 2026

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Perfect as usual. Melissa has always been very helpful, she makes the experience perfect. I've said all I'm going to say. More

by josephpshort
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 03, 2026

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Employee Rating

We had another excellent experience with Justice at BMW of Westchester — this is our third vehicle purchase with him. He’s straightforward, knowledgeable, and honest, and it’s obvious he truly enjoys the b More

by Kingdome09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano

January 02, 2026

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Employee Rating

I had an great experience car got in and out same day. Bill was through while explaining other recommendations services. Thanks Bill! More

by RTOSHDE87
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

December 31, 2025

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Thanks to Mellisa and the service team for working hard to fix my oil leak! More

by SELTZERB01
Service Price Transparency
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Recommend Dealer
Yes

December 30, 2025

Dealership Rating
Employee Rating

Thorough, great explanation with video and communication with Melissa. I'm happy with my experience at Otto's BMW West Chester More

by KRISTAANNK
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

December 30, 2025

Dealership Rating
Employee Rating

Melissa is far and away the most exceptional service professional I’ve ever worked with. She is responsive and timely. Melissa is why I keep buying cars at WC BMW. More

by amorell78
Service Price Transparency
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Recommend Dealer
Yes
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