Melissa Gibson

I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More

by djlane16 Verified Customer Verified Customer

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Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone else at all, but that Rob was fantastic. I miss seeing his smile. More

by mzosiecki Verified Customer Verified Customer

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Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More

by RAMINDERCHATHA Verified Customer Verified Customer

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Great service I was send a video of the status of my vehicle explaining what was needed. vehicle explaining what was needed. More

by KRISTAANNK Verified Customer Verified Customer

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Friendly, knowledgable, accommodating and professional. Lauren wanted to help me and fully understood what I would need for both of us to be happy. Lauren wanted to help me and fully understood what I would need for both of us to be happy. More

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A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK Verified Customer Verified Customer

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Very sad that I have to CHALLENGE the bill (itemized detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BM detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BMW repair work. More

by jeffmoorej30 Verified Customer Verified Customer

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Great customer service as always, we are happy to be return customers at BMW of West Chester! return customers at BMW of West Chester! More

by jason.showers Verified Customer Verified Customer

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I couldn’t be more impressed with Melisssa from the moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made the entire experience smooth and stress-free. Melissa took the time to explain every step of the service process, keeping me informed and answering all my questions with patience. She ensured that my vehicle was taken care of in a timely manner, and I left the dealership feeling confident in the quality of the work done. I highly recommend Melissa and will definitely be returning for future service needs. Thank you for the outstanding experience Melissa! More

by pinderkul127 Verified Customer Verified Customer

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Melissa and the staff are always so helpful and informative. Melissa keeps me updated throughout the process and let’s me know what to expect. Always a great experience! informative. Melissa keeps me updated throughout the process and let’s me know what to expect. Always a great experience! More

by rasheeda.m.swiggett Verified Customer Verified Customer

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