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Melissa Gibson
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199 Reviews
199 Reviews
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199 Reviews of Melissa Gibson
February 15, 2025
Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More
by highheelsmancini
Verified CustomerOther Employees Tagged: Joe Izzi
February 06, 2025
Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team Provided Uber ride I home . Timely check out. Great team More
by MGYANI
Other Employees Tagged: Frank Adinolfi, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
February 03, 2025
Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I am very glad I went there. More
by ALFEIA
Other Employees Tagged: Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
January 23, 2025
Scheduled me in quickly during. Abusy time. Noticed I needed inspection which was helpful to not have to come back at a later time. Always great to work with. Abusy time. Noticed I needed inspection which was helpful to not have to come back at a later time. Always great to work with. More
by NDC315
January 20, 2025
I start to trust them again. Last owner was very coin operated so thank you Last owner was very coin operated so thank you More
by ROSAFRAZIER
Other Employees Tagged: Frank Adinolfi
January 16, 2025
Always a pleasure working with Melissa and visiting your dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work More
by kabuarjah
January 15, 2025
My sales person was great. I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fi I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fill the tires with air. One of the reasons I chose BMW is dealers will pick up your car and deliver it after service. This does not seem to be available at the dealership. When I mentioned it, they said it might be possible but really didn't provide it as an option. I am not happy at all. More
by deannakornacki
Other Employees Tagged: Ian Martin
January 09, 2025
I had dropped off my car on Friday morning. My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is don My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is done but for all these days no loaner car was provided. On top of it, my calls were not answered to provide updates on Monday. I had to call 6-7 times to know whether I will be getting my car back on Monday. Nobody was talking about the inconvenience caused to me without the car. This type of treatment is not acceptable. What I knew that BMW is best in customer support which was clearly lacking here. More
by sumitarora1976
