Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
364 Reviews
4.8

364 Reviews

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364 Reviews of Melissa Gibson

February 07, 2026

Dealership Rating
Employee Rating

Melissa has been my go to advisor for years. She stays on the issues and navigates the options for the best outcome. The place would not be the same without her. More

by bolanosco09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano , Jimmy (Tech)

February 05, 2026

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Employee Rating

Visiting the dealership for service has always been scary for me in my lifetime. That is not the case going to BMW of Westchester. Absolutely not the case working with Melissa. She is friendly, efficient, pr More

by T Gensler
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 04, 2026

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Employee Rating

Melissa is a pleasure to work with. Very helpful. The dealership has been very helpful and informative. More

by kim1979matthews
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 02, 2026

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Employee Rating

I had my car in for an oil service and Melissa is my service advisor. Melissa is always kind and courteous and offers great advice. After speaking with Melissa , I decided to extend my maintenance plan. More

by Tbd
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 02, 2026

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Employee Rating

Excellent and thorough service. Not pushy and treat you with respect. Excellent, thorough, respectable, knowledgeable More

by shughes1397
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 01, 2026

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Employee Rating

To much miscommunication with Melissa, loss time and money. And car still wasn’t fixed. More

by Shyfinest world
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 30, 2026

Dealership Rating
Employee Rating

Brake fluid replacement. I should have just waited. Sitting on 202 for 1.5 hrs is painful. Next time I'll wait. More

by jeffmoorej30
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 30, 2026

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Employee Rating

Prompt completion of oil change, clear communication. So good at keeping the customer informed Courteous staff More

by DGF215
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 29, 2026

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Employee Rating

The BMW dealership, it is a very comfortable place. Runs very smoothly, and they take excellent care of their customers More

by DELCOLAWYER
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 29, 2026

Dealership Rating
Employee Rating

It was great getting my car in for service on short notice. Thanks to Melissa for making this possible. More

by RBMAYNARD
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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