Melissa Gibson

I start to trust them again. Last owner was very coin operated so thank you Last owner was very coin operated so thank you More

by ROSAFRAZIER Verified Customer Verified Customer

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Always a pleasure working with Melissa and visiting your dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work More

by kabuarjah Verified Customer Verified Customer

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My sales person was great. I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fi I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fill the tires with air. One of the reasons I chose BMW is dealers will pick up your car and deliver it after service. This does not seem to be available at the dealership. When I mentioned it, they said it might be possible but really didn't provide it as an option. I am not happy at all. More

by deannakornacki Verified Customer Verified Customer

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The service is consistently outstanding, from the reception staff to the sales team and the mechanics.s reception staff to the sales team and the mechanics.s More

by KHUNTEREPEE Verified Customer Verified Customer

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I had dropped off my car on Friday morning. My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is don My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is done but for all these days no loaner car was provided. On top of it, my calls were not answered to provide updates on Monday. I had to call 6-7 times to know whether I will be getting my car back on Monday. Nobody was talking about the inconvenience caused to me without the car. This type of treatment is not acceptable. What I knew that BMW is best in customer support which was clearly lacking here. More

by sumitarora1976 Verified Customer Verified Customer

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I got a great trade in value for my vehicle and got a better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes t better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes to the value of the dollar.... More

by michael702 Verified Customer Verified Customer

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I am very happy with the service that west Chester BMW dealer and service representative dealer and service representative More

by LILY_D_L Verified Customer Verified Customer

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Very helpful and knowledgeable regarding our vehicle. And we appreciate his love for donuts. Thanks And we appreciate his love for donuts. Thanks More

by crsmhs Verified Customer Verified Customer

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This dealer used to be my favorite. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. ..so much so that I drive past another 45 minutes to get to Ottos. First my awesome service advisor left, the next died and the next is meh at best. I no longer feel well taken care of and go elsewhere to service my 2 cars. More

by Snowlvr Verified Customer Verified Customer

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Very satisfied with reception and service. My go to place for future for any service. My go to place for future for any service. More

by NAGARJUNA.580 Verified Customer Verified Customer

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