Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
405 Reviews
4.8

405 Reviews

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405 Reviews of Melissa Gibson

June 11, 2026

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Employee Rating

Scott and the everyone at BMW was very Professional and very Informative on my New X3. Thank you BMW for everything. More

by Michael Vattilano
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 09, 2026

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Amazing experience from start to finish! Scott Gately is honest, professional, and truly went above and beyond to make everything easy and stress-free. No pressure, great communication, and More

by Kcbroz
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Brooks Collins

April 09, 2026

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They do a great job over here. Amy, Melissa, and the rest of the service advisors are always helpful, and professional. I’ve been coming here for years and have never had a negativ More

by mannyfigueroa2017
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Amy Hinkle

April 06, 2026

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Excellent service on every visit. Melissa in customer is our go to person. She's knowledgeable and communicates well with us. More

by STAMPWITHANN
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Recommend Dealer
Yes

April 03, 2026

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Very nice and great Very nice and great made sure my vehicle was being serviced correctly More

by DDNICE1999
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

April 03, 2026

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Employee Rating

Melissa is wonderful to work with. She answers all my questions and is always well organized. The dealership makes it easy to keep coming back as they take good care of me and my car. More

by KEVIN.J.GILLIS.JR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

April 01, 2026

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Employee Rating

Melissa was nice and they treated me fairly. She also followed up which was great. My only issue with the dealer is their prices for work/labor are very high. More

by aaronwindle
Service Price Transparency
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Recommend Dealer
Yes

March 31, 2026

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Phenomenal experience with Scott - hands down pro - I would recommend him and give him 5 stars More

by John@rockwellurbanforestry.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 31, 2026

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I liked the loaner. Work was completed timely. Staff is courteous and salesperson was helpful and friendly More

by firo.assefi
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 30, 2026

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Everything I expect from BMW. But do miss the video clip from the technician going over the car More

by twhopson
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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