Matt Lingerfelt

I want to specifically commend the Sales and Service teams (special thanks to Teddy and Don in Sales and Darin in Service). They were exceptional, kind, and transparent. They took the time to explain ev teams (special thanks to Teddy and Don in Sales and Darin in Service). They were exceptional, kind, and transparent. They took the time to explain every detail and followed through on every promise, delivering a truly premium customer experience. Unfortunately, this was completely overshadowed by a very unprofessional encounter with the Finance Manager. I was called 'unreasonable' and 'greedy' simply for asking for clarification on finance terms and deal mechanics. Most insulting was having my ability to make payments belittled. Matt treated my questions as an inconvenience and was visibly impatient and rushed; sitting in his office was suffocating. His lack of basic professional courtesy made the process so stressful that I actually handed the keys back and walked away from the deal. The lack of professionalism didn't end there. After I handed the keys back, Matt told me a sales associate would come to complete the return, yet he failed to follow up with anyone. I was left standing around the lobby in limbo, left to guess what was happening until I finally sought out Teddy who was kind enough to step in and helped save the deal. Honda was my first car, and I have always felt a strong sense of loyalty toward the brand. It is deeply disappointing that one individual's behavior and total lack of accountability can single-handedly ruin the hard work of the sales and service departments and ensure that I will not return to this dealership. More

by schwrizer Verified Customer Verified Customer

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Brandon did an excellent job giving me all the info I needed was very patient very informative and considered every option for me and went above and beyond for me. I appreciate how professional and quick needed was very patient very informative and considered every option for me and went above and beyond for me. I appreciate how professional and quick the environment was so I was not there all day. Thank you! More

by coletrain0909 Verified Customer Verified Customer

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Mr White, the salesman was great to work with. He negotiated well and was a pleasant person. As for as finance goes. That experience was abhorrent. If you care about the situation, feel free to ca He negotiated well and was a pleasant person. As for as finance goes. That experience was abhorrent. If you care about the situation, feel free to call me. More

by daveneut Verified Customer Verified Customer

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