Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 3

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
148 Reviews
4.9

148 Reviews

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148 Reviews of Lou Alfano

June 18, 2025

Dealership Rating
Employee Rating

First class service always at AH Ford! I have been a customer for over 35 years… More

by Jdkay18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2025

Arlington Heights Ford responded

Thank you for being a loyal customer of Arlington Heights Ford. We appreciate your trust in us over the years.

June 12, 2025

Dealership Rating
Employee Rating

Always professional and thorough. Detailed records and options on needed service are provided. Waiting area is pristine More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Arlington Heights Ford responded

We're happy that you're pleased with our service at Arlington Heights Ford. Thank you for your feedback.

May 05, 2025

Dealership Rating
Employee Rating

Had my car serviced today and cannot say enough about my experience! The pick up and delivery of my car was awesome! Always recommend this Dealership whenever I get the chance! More

by Kbsdoruff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 29, 2025

Dealership Rating
Employee Rating

Prompt professional, and courteous. Reported condition and made recommendation as needed. Left today a satisfied customer. More

by johngolko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, John Burzawa , Anthony Wojciechowski

April 25, 2025

Dealership Rating
Employee Rating

We brought our Expedition in to have the power control module reprogrammed. The scheduler made the appointment exactly as we requested. Lou Alfano greeted us promptly and arranged to have the work done. More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

April 17, 2025

Dealership Rating
Employee Rating

I brought my car to Arlington Heights Ford today for an oil change covered by my maintenance plan, and the work was completed with quality. More

by Kmarrese57
Service Price Transparency
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Recommend Dealer
Yes

April 05, 2025

Dealership Rating
Employee Rating

Very professional and courteous service. We’ve always enjoyed our long term relationship with this dealer. More

by TL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Mike Waddle, Victor Villanueva, Elliott Reichel , Justin Barrett, Anthony Wojciechowski

February 26, 2025

Dealership Rating
Employee Rating

Thanks for having the service guy blow out the sunroof drains. It rained last night and NO leaks...Hurray! Dick Carlson More

by Dick
Workmanship
Recommend Dealer
Yes

February 20, 2025

Dealership Rating
Employee Rating

Besides being impressed overall with the dealership thus far, I especially appreciated that John Burzawa went above and beyond expectation naturally, to accommodate me and service my vehicle excellently. T More

by smith_davej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Nicole Bayne, John Burzawa , Beartiz Alonzo-arroyo, Joe Baez, Maddison Fish, Adreana Munoz

February 15, 2025

Dealership Rating
Employee Rating

It was a pleasure doing business with Lonnie Catanese, I would highly recommend doing business with him More

by squigi3
Recommend Dealer
Yes

Other Employees Tagged: Cassie Smith, Lonnie Catanese, Jose Gutierrez , Joe Anzelone, Joe Baez, Israel Gonzalez, Brian Powell

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