Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 13

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Lou Alfano

April 28, 2022

Dealership Rating
Employee Rating

Mr. Alfano was friendly and helpful with the questions I had about the service for my car. More

by leonardo1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2022

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

April 12, 2022

Dealership Rating
Employee Rating

The service department runs like a well oiled machine! Always trust to bring our Ford's here and nowhere else! More

by omastaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2022

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

March 31, 2022

Dealership Rating
Employee Rating

It is never fun to have the engine light on but Tony got me in ASAP and Lou was amazing. It was fixed in a few hours with excellent communication and such helpful attitudes from everyone in the service dep More

by Amy S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

March 22, 2022

Dealership Rating
Employee Rating

Great Service for many years. Service manager Jerry is great! Just had my SUV there and as usual fast professional service. It is main reason I keep buying my vehicles there. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Nicole Bayne , Kevin Juarez, Trevor Omstead, Katie Santille, Anthony Velasco, Anthony Wojciechowski

Mar 25, 2022

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 04, 2022

Dealership Rating
Employee Rating

I have been buying my Fords at Arlington Heights Ford for more than 25 years. One of the major things that brings me back is the professionalism of the service department. They take their time to truly unde More

by Krupienskibob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Jerry Hood, Jose Gutierrez, Victor Villanueva, Thomas Patronski , Tony Guido, Kevin Juarez, Anthony Velasco

Mar 09, 2022

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

February 21, 2022

Dealership Rating
Employee Rating

The service was outstanding I highly recommend the team at Arlington heights ford from the service writer to the tech. More

by theworldofh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood , I don't know the name of the tech, But he was awesome

Feb 24, 2022

Arlington Heights Ford responded

We cannot thank you enough for your wonderful review of Arlington Heights Ford and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Arlington Heights Ford Team

February 06, 2022

Dealership Rating
Employee Rating

Service Dept., as always, did a great job on my repair issues. Pleasant to work with and got the repair done in good order... More

by NEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Wojciechowski, Steve Ursin

Feb 09, 2022

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

January 12, 2022

Dealership Rating
Employee Rating

My light was on that the " tire pressure was low" so took my car in for service. Everything was done within the hour ..even an oil change for discounted rate! So great that they always take care of me & make More

by Kyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle , Anthony Velasco, Anthony Wojciechowski

Jan 14, 2022

Arlington Heights Ford responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Ford Team

January 10, 2022

Dealership Rating
Employee Rating

was not completely done what I wanted I said about wheel balances which has not been done More

by grconstruction22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 13, 2022

Arlington Heights Ford responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Arlington Heights Ford Team

Jan 13, 2022

grconstruction22 responded

it ran quite smoothly, but what I ordered was not done

December 07, 2021

Dealership Rating
Employee Rating

Great service as alway with a friendly environment. Arlington heights ford staff always eager ti help their customers! More

by Teddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

Dec 10, 2021

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

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