Lou Alfano

We had a really great service experience at Arlington Hts Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned to us sparkling clean...even the floor mats were spotless. More

Helpful 0

Report | Print

Always a very courteous service dept. I have been a customer for over 20 years. I have been a customer for over 20 years. More

Helpful 0

Report | Print

I have been coming to AHF for 20 years, bought two cars, and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. Check-in and out is quick and the service person always gets your OK to do the work. More

Helpful 0

Report | Print

Lou and the AHFORD crew are always quick, thoughtful, personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! More

Helpful 0

Report | Print

MIKE WADDLE At Arlington Heights Ford has always been very helpful with anything I’ve needed and has always taken extra time to answer any questionsI’ That I’ve had. Been using their service department very helpful with anything I’ve needed and has always taken extra time to answer any questionsI’ That I’ve had. Been using their service department for over 12 years. Great place to get work done. Tom English More

Helpful 0

Report | Print

Lou was great! Took care of my truck and all of my concerns. Thank you! Took care of my truck and all of my concerns. Thank you! More

Helpful 0

Report | Print

I dealt with Luigi Alfano in the Service Department. He was extremely helpful. He was patient and answered all of my questions. Very nice to deal with. Hope to have him help me in future visits. He was extremely helpful. He was patient and answered all of my questions. Very nice to deal with. Hope to have him help me in future visits. More

Helpful 0

Report | Print

Have been bringing cars to Arlington Heights Ford Service Center for years. Has always and continues to be 5 stars. Customer waiting area is open, comfortable and offers great place to catch up on e-mails or Center for years. Has always and continues to be 5 stars. Customer waiting area is open, comfortable and offers great place to catch up on e-mails or work, with the free Wi-Fi AHF provides. More

Helpful 0

Report | Print

Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! knowledgeable! Your great Thank you all so much! More

Helpful 0

Report | Print

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers! More

Helpful 0

Report | Print