Lou Alfano
Lou Alfano at Arlington Heights Ford
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Lou Alfano

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
122 Reviews
4.9

122 Reviews

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122 Reviews of Lou Alfano

February 26, 2025

Dealership Rating
Employee Rating

Thanks for having the service guy blow out the sunroof drains. It rained last night and NO leaks...Hurray! Dick Carlson More

by Dick
Workmanship
Recommend Dealer
Yes

February 20, 2025

Dealership Rating
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Besides being impressed overall with the dealership thus far, I especially appreciated that John Burzawa went above and beyond expectation naturally, to accommodate me and service my vehicle excellently. T More

by smith_davej
Service Price Transparency
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Recommend Dealer
Yes

February 15, 2025

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It was a pleasure doing business with Lonnie Catanese, I would highly recommend doing business with him More

by squigi3
Recommend Dealer
Yes

January 28, 2025

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Fast and friendly staff, courteous and knowledgeable, concerned about my vehicle. Clean and comfortable waiting area. Vehicle was ready when promised. More

by F250guy
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Recommend Dealer
Yes

January 24, 2025

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Very prompt response when bringing in your car for service! They are very customer service focused. More

by laura.figaro
Service Price Transparency
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Recommend Dealer
Yes

January 19, 2025

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Excellent service. Luigi, service advisor, was very helpful and great to work with. Car was ready quicker than expected. More

by pjriley5985
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Recommend Dealer
Yes

December 24, 2024

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The used car selection is pretty decent, and the service/ repair department is usually very good More

by Bikrchik
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

Dec 27, 2024

Arlington Heights Ford responded

Thank you for your review! We appreciate your feedback on our used car selection and our service/repair department. It's great to hear that you had a positive experience with Arlington Heights Ford. We look forward to seeing you again soon!

December 07, 2024

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I am grateful for the thoroughness of the Service Department. If there were one thing to dislike it would be how I did not receive a status update during my service appointment (oil change + a recall More

by S.Martinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Arlington Heights Ford responded

Thank you for your feedback. We appreciate your kind words about the thoroughness of our Service Department at Arlington Heights Ford. We understand the importance of communication during your appointment, and we regret that you did not receive timely status updates regarding your oil change and recall service. Your experience is important to us, and we are continuously working to improve our service standards. If you would like to discuss this further, please feel free to contact us. We hope to serve you better in the future! Sincerely, The Team at Arlington Heights Ford

December 03, 2024

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Service was prompt and customer service was great. Thank you for the taking care of my car. More

by Donna.
Service Price Transparency
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Recommend Dealer
Yes
Dec 05, 2024

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our prompt service and customer care at Arlington Heights Ford. We're always here to take care of your car. We look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

November 14, 2024

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Employee Rating

They always get me in very quickly and get it ready for me on time More

by Gfink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Wojciechowski

Nov 15, 2024

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the quick service at Arlington Heights Ford. We strive to make every visit smooth and timely for our customers. We look forward to seeing you again for your next service! Sincerely, The Team at Arlington Heights Ford

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