Lloyd Wilson
Lloyd Wilson at Joyce Honda

Lloyd Wilson

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.8
416 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

49 yrs, 4 mos

4.8

416 Reviews

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416 Reviews of Lloyd Wilson

November 12, 2025

Dealership Rating
Employee Rating

Great staff and excellent quality repairs, but the costs for parts and service are outrageously more expensive than those at local non-dealership service centers. More

by OVERDEEPBLUESEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ernest Biondolino, John Lavelle

Nov 12, 2025

Joyce Honda responded

Thank you for your feedback! We truly appreciate your kind words about our staff and the quality of our repairs. We understand that dealership service costs can sometimes be higher than independent shops — this reflects our use of genuine Honda parts, factory-trained technicians, and warranty-backed work to ensure lasting reliability and safety. We’d love the opportunity to review your recent service and discuss how we can provide the best value possible. Please feel free to contact Erik Matos, Service Manager, at 973-361-1396 or via text at 973-607-0237, or email erik_matos@joycehonda.com . Thank you again for choosing Joyce Honda — we appreciate your trust in our team!

November 08, 2025

Dealership Rating
Employee Rating

Always a pleasure to visit Honda. Friendly staff, love the great service and great follow up. More

by eeabaunza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

November 05, 2025

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Employee Rating

Lloyd Wilson is the epitome and prime example of what an excellent service advisor and company representative should be. More

by JEFFREYMARKWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernest Biondolino

Nov 05, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 28, 2025

Dealership Rating
Employee Rating

Liked idea of being assigned one person to keep you updated throughout your car being serviced. Lloyd was great and kept me updated throughout as to time-frame, any additional work that needed to be d More

by PSWIATEK01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 27, 2025

Dealership Rating
Employee Rating

Quick and courteous! In and out in less than an hour! Lloyd was patient, pleasant and explained everything. More

by ROB.NIETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 26, 2025

Dealership Rating
Employee Rating

Joyce Honda has great customer service, and they always get me in on a timely basis More

by lfounds24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 23, 2025

Dealership Rating
Employee Rating

Lloyds customer service was excellent, explaining what was done, and what should be done. Not high pressure but showing an interest in the customer. Definitely five stars and has earned my trust. More

by APEPPE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 18, 2025

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Employee Rating

Excellent service very great customer service. Lloyd was very helpful and explained every detail and provided clear actions plan More

by PATJATIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 17, 2025

Dealership Rating
Employee Rating

This place is great and I've been getting my cars serviced here for years. More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

October 16, 2025

Dealership Rating
Employee Rating

The service advisor said I needed an alignment and filters and back windshield wiper totaling 269 plus tax. When they rang up the bill they quoted me over 429.45. When I questioned it they brought it More

by eganz54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Joyce Honda responded

Dear Ellen Ganz, thank you so much for sharing your feedback. We’re truly sorry for any inconvenience during your recent visit. Your initial work order noted that you were preparing for a long trip and wanted us to inspect a concern for “jerking when accelerating” as well as replace the wiper inserts. These checks required some extra time to ensure your vehicle’s performance and safety. After completing the Multi-Point Inspection, we recommended and received approval for additional maintenance — including the engine air filter, cabin air filter, rear differential fluid service, and four-wheel alignment. We apologize if the time estimate wasn’t clearly explained and appreciate your patience. Please don’t hesitate to reach out to our Service Management team — we’d be happy to discuss this further and make things right. Best Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com 973-607-2307 (text)

Oct 16, 2025

Joyce Honda responded

Thank you so much for the update! We’re glad to hear that Erik was able to resolve the issue and explain everything clearly. We truly appreciate your feedback and the opportunity to serve you.

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