John Lavelle
John Lavelle at Joyce Honda

John Lavelle

Service Advisor

Joyce Honda

3166 NJ-10
Denville, NJ 07834

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4.9
399 Reviews
4.9

399 Reviews

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399 Reviews of John Lavelle

July 01, 2026

Dealership Rating
Employee Rating

Outstanding in every way! Best service department we've ever had with any car dealership ever. More

by MRBOBF
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Recommend Dealer
Yes

June 30, 2026

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Always gives a detailed estimate, on time and never forces unrelated purchases. They even have done free checkups for my CRV. I have experience with other dealerships and they were poor to say the leas More

by PARAN GOGOI
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Recommend Dealer
Yes

June 20, 2026

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Excellent service with very knowledgeable personnel. . Didn’t have to wait long for my scheduled oil change.. Prices are very reasonable!! More

by CAPPY25
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Recommend Dealer
Yes
Jun 23, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

June 10, 2026

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Receptionist staff iis friendly when customers come for service, able to explain to us for questions and concerns. More

by D76ASA
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Recommend Dealer
Yes
Jun 11, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

June 05, 2026

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Excellent and fast service. Staff are friendly and professional. They always keep you updated with wait times . Very reliable. More

by SARAHPEROL
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Recommend Dealer
Yes

May 29, 2026

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I leased then bought my 2016 CR-V from Joyce. You have always been fair and honest. More

by csilv5
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Recommend Dealer
Yes
Jun 01, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 30, 2026

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Great dealership with great people. Can’t forget to mention Solomon. Great advisor and will always be my go to when I need a service More

by daniel.pagoada101
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Recommend Dealer
Yes
Apr 30, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 28, 2026

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Employee Rating

Very helpful, told me everything that’s will be done and that needed to be done in great detail !! More

by m.posso2
Service Price Transparency
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Recommend Dealer
Yes
Apr 30, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 17, 2026

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Always the best honda dealership to get your car worked on! Always in and out with everything completed! Very professional!!! Only dealership I go to for all my cars and trucks! More

by Darren S
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Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Erik Matos, Eric Zacatenco, Lloyd Wilson, Charles Mitchell , Kelly Fields, Allen in parts is the Man!!!!

Apr 20, 2026

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 17, 2026

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Employee Rating

I'm really not happy - I got my car fixed, got an "all good green" on the post-report for my battery and 2 days later it dies! I have to believe that either Joyce missed something or messed something up. More

by LPICONE
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Apr 17, 2026

Joyce Honda responded

We’re sorry to hear about your experience and understand how frustrating this situation must be—especially after receiving a clean report and then encountering issues so soon after. While battery performance can sometimes change unexpectedly, we take concerns like this seriously and would appreciate the opportunity to review what happened and make things right. The tire warning you mentioned may also be unrelated, but we’d be happy to check that as well. Please contact our Service Managers, Eric Zacatenco or Erik Matos, at 973-361-1396 so we can take a closer look at your vehicle and address your concerns promptly. We value your feedback and hope to restore your confidence in our service.

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