Check out John Lavelle's reviews on DealerRater

April 02, 2026

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Great service will certainly be back. brought to my attention a few things that need to be checked in future. brought to my attention a few things that need to be checked in future. More

by LSANTO18

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Recommend Dealer

Yes

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Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 31, 2026

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thanks John for a quick turnaround and for me to quickly pick up my car. pick up my car. More

by gzac

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Recommend Dealer

Yes

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Apr 01, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 27, 2026

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I brought my car in multiple times to have the one tire looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I to looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I took my car in with in a day it said I needed to add air to one tire. The day before my last visit they said it was fine and added air to the tire. Within one day it lost air. Brought is back in and they then said it had a nail but could not be replaced and I needed a new tire. Hmmm More

by JOHNVB

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

March 27, 2026

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Professional, honest and efficient. I brought them a whole mess, and they did an excellent job getting my clear back on the road. Can’t say enough good things! I brought them a whole mess, and they did an excellent job getting my clear back on the road. Can’t say enough good things! More

by SEANTHOLLAND86

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Recommend Dealer

Yes

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Mar 30, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

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They did everything I requested, would use them again. The gentlemen was professional and we are happy with the work. Highly recommend to all Honda owners. The gentlemen was professional and we are happy with the work. Highly recommend to all Honda owners. More

by KELSKLO98

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Yes

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Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

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They honored my coupon for the oil change Overall great service and friendly staff. Will be back. service and friendly staff. Will be back. More

by ALCI.MARTINEZ

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

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Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 13, 2026

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He was very professional and kept me updated. I will definitely be back because of the service he provided. I will definitely be back because of the service he provided. More

by DOROTHYCLOVIS

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Recommend Dealer

Yes

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Mar 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 06, 2026

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Excellent dealership, Erik Matos is an exceptional service manager. Have purchased 4 vehicles from Joyce. service manager. Have purchased 4 vehicles from Joyce. More

by GCK4849

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Charles Mitchell

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Mar 06, 2026 -

Joyce Honda responded

Thank you so much for your kind words and for being such a loyal customer. We truly appreciate your continued trust and support over the years. It means a lot to our entire team to know that you've had great experiences with us. We look forward to continuing to serve you and appreciate you being part of the Joyce Honda family!

March 05, 2026

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As you should know, I’ve been a loyal Joyce Honda customer for many years. You’ve given me no reason to switch to another dealer / car manufacturer. My loyalty should speak for itself. customer for many years. You’ve given me no reason to switch to another dealer / car manufacturer. My loyalty should speak for itself. More

by JOHER210

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

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Mar 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 05, 2026

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Quick and efficient service. Highly recommended. Provided quotes for repairs needed. Would highly recommend for regular maintenance. Highly recommended. Provided quotes for repairs needed. Would highly recommend for regular maintenance. More

by MENDEZM50CENT

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Gina Verrilli, Lloyd Wilson, Charles Mitchell, Luis M Berrio , Kelly Fields, Subuhi Shakil

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Mar 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

John Lavelle | Page 2

Service Advisor

Joyce Honda

396 Reviews of John Lavelle

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