Check out John Lavelle's reviews on DealerRater

April 15, 2026

Dealership Rating

Employee Rating

Service was great! The staff was super friendly and helpful. I was able to be in and out of there pretty fast. The staff was super friendly and helpful. I was able to be in and out of there pretty fast. More

by Alyssa Pavone

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Report | Print

Apr 17, 2026 -

Joyce Honda responded

Thank you for the great feedback! We're so glad to hear you had a smooth experience and that our team was friendly and helpful. It’s always our goal to make your visit quick and easy—we appreciate you taking the time to share this!

April 13, 2026

Dealership Rating

Employee Rating

Very good experience the staff were courteous and explained everything fully i would not hesitate in going there again. explained everything fully i would not hesitate in going there again. More

by stillett0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Report | Print

Apr 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 03, 2026

Dealership Rating

Employee Rating

Professional, courteous and in and out in fifteen minutes. I had a great experience. Thanks minutes. I had a great experience. Thanks More

by ALEX.GRECZNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 02, 2026

Dealership Rating

Employee Rating

Great service will certainly be back. brought to my attention a few things that need to be checked in future. brought to my attention a few things that need to be checked in future. More

by LSANTO18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 07, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 31, 2026

Dealership Rating

Employee Rating

thanks John for a quick turnaround and for me to quickly pick up my car. pick up my car. More

by gzac

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 01, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 27, 2026

Dealership Rating

Employee Rating

I brought my car in multiple times to have the one tire looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I to looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I took my car in with in a day it said I needed to add air to one tire. The day before my last visit they said it was fine and added air to the tire. Within one day it lost air. Brought is back in and they then said it had a nail but could not be replaced and I needed a new tire. Hmmm More

by JOHNVB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields

Report | Print

Mar 30, 2026 -

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

March 27, 2026

Dealership Rating

Employee Rating

Professional, honest and efficient. I brought them a whole mess, and they did an excellent job getting my clear back on the road. Can’t say enough good things! I brought them a whole mess, and they did an excellent job getting my clear back on the road. Can’t say enough good things! More

by SEANTHOLLAND86

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Mar 30, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

Dealership Rating

Employee Rating

They did everything I requested, would use them again. The gentlemen was professional and we are happy with the work. Highly recommend to all Honda owners. The gentlemen was professional and we are happy with the work. Highly recommend to all Honda owners. More

by KELSKLO98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

Dealership Rating

Employee Rating

They honored my coupon for the oil change Overall great service and friendly staff. Will be back. service and friendly staff. Will be back. More

by ALCI.MARTINEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, Charles Mitchell , Kelly Fields, Subuhi Shakil

Report | Print

Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 13, 2026

Dealership Rating

Employee Rating

He was very professional and kept me updated. I will definitely be back because of the service he provided. I will definitely be back because of the service he provided. More

by DOROTHYCLOVIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Mar 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

John Lavelle | Page 2

Service Advisor

Joyce Honda

399 Reviews of John Lavelle

Dealership Inventory (368 Vehicles)