Charles Mitchell

I brought my car to Joyce Honda for an issue covered by Honda’s head gasket warranty extension. The car was running rough, losing coolant, and a reputable independent shop had already diagnosed coolant int Honda’s head gasket warranty extension. The car was running rough, losing coolant, and a reputable independent shop had already diagnosed coolant intrusion into a cylinder with a borescope. Joyce Honda told me they would not proceed unless the check engine light or an active misfire code was present. They advised me to continue driving the car until the light came on or the car broke down, and then have it towed back to them. That advice was extremely concerning. The car was already confirmed to be leaking coolant into a cylinder. Continuing to drive with an unresolved head gasket failure can potentially lead to much more serious engine damage, including overheating, warping, or cracking. A repair that may only require a head gasket can become a much larger cylinder head or engine block repair if the damage progresses. I called another Honda dealer immediately after Joyce Honda gave me the car back. They took the car that same day, even though there was still no check engine light. By the next day, they had confirmed the head gasket diagnosis and approved the repair under Honda’s warranty extension. The car is already in the process of being repaired. That makes Joyce Honda’s handling of this even more disappointing. I was essentially told to keep driving a known mechanical failure until it became severe enough to trigger a warning light or leave me stranded, while another Honda dealer was able to inspect, diagnose, and begin the warranty repair immediately. I would not return to Joyce Honda for service. More

by jake Verified Customer Verified Customer

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Excellent and quick service. Everyone was super friendly and made me feel at home! Thank you! Everyone was super friendly and made me feel at home! Thank you! More

by PAULETTESZALAY Verified Customer Verified Customer

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If this is not the best Honda dealership in America, in a class by itself, then it sure does not take long to call roll !!! When I got the final bill it was half of my next best quote too! Service with a smi class by itself, then it sure does not take long to call roll !!! When I got the final bill it was half of my next best quote too! Service with a smile and a staff I’m sure the owners are proud of !!! We are ready to wind down 2026 and have the best 2027 a million mile Honda owner can have! Trade up right out of the service line into a new Honda today! Joyce Honda for all of you automotive needs, see you in the showroom for a test drive today of the new Honda Pilot Touring AWD and see what the ACE compatibility engineers have done to make our driving experience safe in a brave new world of luxury on the road or highway, where Joyce Honda thinks of YOU first !!!! More

by clark.cotton Verified Customer Verified Customer

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I have been using Joyce for 25 years. Thank you for helping me. The staff listen. Thank you for helping me. The staff listen. More

by MARIAPINA1965 Verified Customer Verified Customer

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I've been a customer of Joyce Honda since December of 2018 and have always been very satisfied with the degree of attentiveness and service that I have received and recently brought my cousin to buy a us 2018 and have always been very satisfied with the degree of attentiveness and service that I have received and recently brought my cousin to buy a used CRV from their inventory. More

by PAULAGOSTINI Verified Customer Verified Customer

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Always helpful courteous timely service . Trust the dealership and workers. Will keep going back for service Trust the dealership and workers. Will keep going back for service More

by ROSEBROD Verified Customer Verified Customer

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Good service ,quick response,good staff, good reception area,reasonable price,can refer to others, can get free service coupons area,reasonable price,can refer to others, can get free service coupons More

by sgshahdr Verified Customer Verified Customer

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I have been going to the Joyce Honda Service Dept since purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpec purchasing my 2017 Civic from Joyce Honda. They are professional, skilled and proactive, pleasant, always update you if you wait, explain any unexpected needed changes/suggestions well, and have an impeccably clean and organized shop. They also keep excellent service records. May cost more than a good local mechanic if you can find or have one, but worth it every time for me. Always a positive experience. Highly recommend. More

by K2THANKFUL Verified Customer Verified Customer

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Service department is a bunch of grifters. Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tri Work is never done properly and I almost always have to take my car back for a second appointment. Prices are exorbitant and they have repeatedly tried to charge me for things that should be covered under my Honda Care. The most dishonest dealer I’ve ever had the displeasure of working with. More

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Always the best service. They advise in advance on any additional maintenance needed without pressing you for a decision. They advise in advance on any additional maintenance needed without pressing you for a decision. More

by rensilin Verified Customer Verified Customer

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