Check out Ernest Biondolino's reviews on DealerRater

March 27, 2026

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I brought my car in multiple times to have the one tire looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I to looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I took my car in with in a day it said I needed to add air to one tire. The day before my last visit they said it was fine and added air to the tire. Within one day it lost air. Brought is back in and they then said it had a nail but could not be replaced and I needed a new tire. Hmmm More

by JOHNVB

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Recommend Dealer

Yes

Other Employees Tagged: Lloyd Wilson, Charles Mitchell, John Lavelle, Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

March 24, 2026

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Great experience, staff is very knowledgeable and friendly. My vehicle was in and out in no time. friendly. My vehicle was in and out in no time. More

by ALCI.MARTINEZ

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil, Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 18, 2026

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My service rep made the experience seamless. The drop off, service and pickup were all great. The drop off, service and pickup were all great. More

by JPANICCIA3

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Recommend Dealer

Yes

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Mar 18, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

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They honored my coupon for the oil change Overall great service and friendly staff. Will be back. service and friendly staff. Will be back. More

by ALCI.MARTINEZ

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil, Kelly Fields

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Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 09, 2026

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Is Honda so greedy that people can’t use their credit cards and earn rewards from their high costs? If you charge 3% and my reward is only 2% that’s ridiculous. It’s not like it’s a small mom and pop sho cards and earn rewards from their high costs? If you charge 3% and my reward is only 2% that’s ridiculous. It’s not like it’s a small mom and pop shop. More

by OAWOODLEY

Verified Customer

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Recommend Dealer

No

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Mar 11, 2026 -

Joyce Honda responded

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention. We completely understand why this would be frustrating. Please know that the 3% processing fee only applies to credit card payments. If you choose to pay using another form of payment, such as debit card, cash, or check, there is no additional fee. Our goal is always to be transparent about any processing costs while still offering our customers different payment options. We certainly never want anyone to feel discouraged from servicing their vehicle with us, and your feedback is very important to us. Thank you again for sharing your thoughts. If there’s anything we can do to help or if you’d like to discuss it further, please feel free to reach out to our team directly. 973.361.1396

March 07, 2026

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I will only go to Joyce Honda. The best staff I have ever encountered in an auto dealership The best staff I have ever encountered in an auto dealership More

by CLM081

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, Larry Swanson, Tom Duffy, Chris Stark

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Mar 09, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 06, 2026

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Went for regular car service and as expected the service advisor took great care of the vehicle. advisor took great care of the vehicle. More

by PASSINGNOW

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Recommend Dealer

Yes

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Mar 06, 2026 -

Joyce Honda responded

Thank you for taking the time to share your experience! We're glad to hear that your service advisor took great care of your vehicle and that everything went smoothly during your visit. Providing professional and efficient service is always our goal. We truly appreciate your support and look forward to seeing you again for your next visit!

March 06, 2026

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Excellent dealership, Erik Matos is an exceptional service manager. Have purchased 4 vehicles from Joyce. service manager. Have purchased 4 vehicles from Joyce. More

by GCK4849

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Recommend Dealer

Yes

Other Employees Tagged: Charles Mitchell, John Lavelle

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Mar 06, 2026 -

Joyce Honda responded

Thank you so much for your kind words and for being such a loyal customer. We truly appreciate your continued trust and support over the years. It means a lot to our entire team to know that you've had great experiences with us. We look forward to continuing to serve you and appreciate you being part of the Joyce Honda family!

March 05, 2026

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As you should know, I’ve been a loyal Joyce Honda customer for many years. You’ve given me no reason to switch to another dealer / car manufacturer. My loyalty should speak for itself. customer for many years. You’ve given me no reason to switch to another dealer / car manufacturer. My loyalty should speak for itself. More

by JOHER210

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil, Kelly Fields

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Mar 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 05, 2026

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Quick and efficient service. Highly recommended. Provided quotes for repairs needed. Would highly recommend for regular maintenance. Highly recommended. Provided quotes for repairs needed. Would highly recommend for regular maintenance. More

by MENDEZM50CENT

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Gina Verrilli, Lloyd Wilson, Charles Mitchell, John Lavelle, Subuhi Shakil, Kelly Fields, Luis M Berrio

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Mar 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Ernest Biondolino

Service Advisor

Joyce Honda

781 Reviews of Ernest Biondolino

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