Check out Ernest Biondolino's reviews on DealerRater

July 31, 2026

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I am very disappointed. They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off th They cracked my windshield, attempted to give me the car back like that, and didn’t think that I would notice. Luckily, I did not drive my car off the lot before noticing that my windshield was cracked from the “mechanic” replacing my wiper blades. It appears that one of the wiper blades was never replaced although I paid $30 for all blades on my Honda CRV to be replaced. I will never return to Joyce Honda. Time and time again I’m unconvinced by this dealership . I will go to Madison Honda instead. More

by nekemadavis

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Recommend Dealer

No

Other Employees Tagged: Lloyd Wilson, Charles Mitchell, John Lavelle

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Jul 31, 2026 -

Joyce Honda responded

We're truly sorry to hear about your experience and understand why this would be so frustrating. We never want any customer to leave feeling disappointed or concerned about the condition of their vehicle. We take situations like this very seriously. Had we known the windshield was cracked after the wiper installation, we would have acknowledged it immediately and brought it to your attention rather than allowing you to discover it yourself. Transparency is important to us, and we regret that this experience did not reflect the level of service we strive to provide. While you were still at our dealership, we had the opportunity to review what happened, determine the cause of the damage to the windshield, and resolve the issue without hesitation. We appreciate you bringing your concern to our attention and are sorry that this experience fell short of the level of service you expected from us. We would also appreciate the opportunity to examine the wiper blades as well. Kind Regards, Erik Matos - Service Manager Joyce Honda 973-361-1396 erik_matos@joycehonda.com

July 29, 2026

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Great sales & service help, my wife test drove 4 different cars & Michael was of great help different cars & Michael was of great help More

by STEVEN_KANTHAN

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Recommend Dealer

Yes

Other Employees Tagged: Gina Verrilli, Steve Owusu, Michael Harris

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July 27, 2026

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Service department was excellent other than waiting on hold and trying to get somebody for a long time after that it was smooth sailing. Their phone reception work needs a lot of help. hold and trying to get somebody for a long time after that it was smooth sailing. Their phone reception work needs a lot of help. More

by PETERMILEVSKI

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Recommend Dealer

Yes

Other Employees Tagged: Service manager

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Jul 27, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 25, 2026

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Absolute great place to get your family car serviced! Great team and management. Thank you. Great team and management. Thank you. More

by CRAIG.STIX.M3XZ

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle

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Jul 27, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 21, 2026

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Clean, courtesy and overall professional. Especially like Ernie the service advisor. Known him for many years. Especially like Ernie the service advisor. Known him for many years. More

by gmilich0175

Verified Customer

Service Time

Recommend Dealer

Yes

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Jul 21, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 16, 2026

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Always professional, accommodating, honest. I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town! I've been buying Honda's since I could drive, and Joyce Honda provides premier service on all levels. So glad they are in my home town! More

by ANEW DAWN

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle

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Jul 16, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 11, 2026

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Service advisor Ernest assisted with repair affecting the vehicle and quickly helped with resolving it. vehicle and quickly helped with resolving it. More

by PASSINGNOW

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Recommend Dealer

Yes

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 09, 2026

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Ernie is the best service advisor! Professional, courteous and reliable. I make sure to ask for him every service visit! Professional, courteous and reliable. I make sure to ask for him every service visit! More

by COREYCUBBAGE

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Recommend Dealer

Yes

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 09, 2026

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After confirming a date and time, we dropped-off my daughter’s Civic for a recall to address the air-conditioning. The service was completed the same day. No issues and excellent service. Thanks Joyce daughter’s Civic for a recall to address the air-conditioning. The service was completed the same day. No issues and excellent service. Thanks Joyce Honda. More

by JOHNSALTENBERGER

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Recommend Dealer

Yes

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

July 08, 2026

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Ernie is very good and I try to get him as my advisor every time I visit every time I visit More

by RAMKNTRAO

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Recommend Dealer

Yes

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Jul 14, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Ernest Biondolino | Page 2

Service Advisor

Joyce Honda

830 Reviews of Ernest Biondolino

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