Lloyd Wilson | Page 2

I brought my car to Joyce Honda for an issue covered by Honda’s head gasket warranty extension. The car was running rough, losing coolant, and a reputable independent shop had already diagnosed coolant int Honda’s head gasket warranty extension. The car was running rough, losing coolant, and a reputable independent shop had already diagnosed coolant intrusion into a cylinder with a borescope. Joyce Honda told me they would not proceed unless the check engine light or an active misfire code was present. They advised me to continue driving the car until the light came on or the car broke down, and then have it towed back to them. That advice was extremely concerning. The car was already confirmed to be leaking coolant into a cylinder. Continuing to drive with an unresolved head gasket failure can potentially lead to much more serious engine damage, including overheating, warping, or cracking. A repair that may only require a head gasket can become a much larger cylinder head or engine block repair if the damage progresses. I called another Honda dealer immediately after Joyce Honda gave me the car back. They took the car that same day, even though there was still no check engine light. By the next day, they had confirmed the head gasket diagnosis and approved the repair under Honda’s warranty extension. The car is already in the process of being repaired. That makes Joyce Honda’s handling of this even more disappointing. I was essentially told to keep driving a known mechanical failure until it became severe enough to trigger a warning light or leave me stranded, while another Honda dealer was able to inspect, diagnose, and begin the warranty repair immediately. I would not return to Joyce Honda for service. More

by jake Verified Customer Verified Customer

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Excellent and quick service. Everyone was super friendly and made me feel at home! Thank you! Everyone was super friendly and made me feel at home! Thank you! More

by PAULETTESZALAY Verified Customer Verified Customer

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The dealership and my assigned advisor Mr. Lloyd Wilson were great per usual. No complaints and Highly recommend Lloyd Wilson were great per usual. No complaints and Highly recommend More

by MCELWEEJAMES79 Verified Customer Verified Customer

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If this is not the best Honda dealership in America, in a class by itself, then it sure does not take long to call roll !!! When I got the final bill it was half of my next best quote too! Service with a smi class by itself, then it sure does not take long to call roll !!! When I got the final bill it was half of my next best quote too! Service with a smile and a staff I’m sure the owners are proud of !!! We are ready to wind down 2026 and have the best 2027 a million mile Honda owner can have! Trade up right out of the service line into a new Honda today! Joyce Honda for all of you automotive needs, see you in the showroom for a test drive today of the new Honda Pilot Touring AWD and see what the ACE compatibility engineers have done to make our driving experience safe in a brave new world of luxury on the road or highway, where Joyce Honda thinks of YOU first !!!! More

by clark.cotton Verified Customer Verified Customer

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Exceptional! Very professional thru and thru. Couldn’t ask for a better person for the job Very professional thru and thru. Couldn’t ask for a better person for the job More

by DENNIS.DELLATERZA Verified Customer Verified Customer

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I have been using Joyce for 25 years. Thank you for helping me. The staff listen. Thank you for helping me. The staff listen. More

by MARIAPINA1965 Verified Customer Verified Customer

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Lloyd took a very personalized effort in attaining my needs in servicing my vehicle. I would certainly ask for his assistance when my vehicle will be serviced again in the future. needs in servicing my vehicle. I would certainly ask for his assistance when my vehicle will be serviced again in the future. More

by DRLENGE Verified Customer Verified Customer

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Lloyd and everyone at Honda were very helpful, and accommodating. They answered all my questions and attended to the car’s issues. accommodating. They answered all my questions and attended to the car’s issues. More

by MATTHEWKBOUCHER Verified Customer Verified Customer

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I've been a customer of Joyce Honda since December of 2018 and have always been very satisfied with the degree of attentiveness and service that I have received and recently brought my cousin to buy a us 2018 and have always been very satisfied with the degree of attentiveness and service that I have received and recently brought my cousin to buy a used CRV from their inventory. More

by PAULAGOSTINI Verified Customer Verified Customer

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This dealership always provides the best car service. Lloyd friendly and quickly provided great service. Lloyd friendly and quickly provided great service. More

by chet9951 Verified Customer Verified Customer

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