LANDON HILL
LANDON HILL at Russ Darrow Metro Mazda

LANDON HILL | Page 2

SERVICE ADVISOR

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
19 Reviews
4.8

19 Reviews

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19 Reviews of LANDON HILL

May 06, 2026

Dealership Rating
Employee Rating

I didn't appreciate how I asked questions first before the diagnostic of my car and was charged 111 dollars to just check what was wrong with my car and my car wasn't even fixed this is the second time th More

by SARINAGIDARISINGH
Recommend Dealer
No

Other Employees Tagged: LANDON HILL

May 10, 2026

Russ Darrow Metro Mazda responded

Sarina, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jalen Moore jalen.moore@russdarrow.com

May 03, 2026

Dealership Rating
Employee Rating

I'm been going there for ten years on and off and Landon was the best customer service person I've had. When they thought my repairs would take more time Landon set me up with a loaner car for the rest of t More

by andrewdoyle247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Russ Darrow Metro Mazda responded

Thanks for trusting us with your Mazda CX-90 service over the past decade. We’re glad Landon could arrange a loaner and our technicians swiftly handled your sunroof repair. Your confidence in our transparent, fair approach means a lot and we look forward to serving you again. Jalen Moore jalen.moore@russdarrow.com

May 01, 2026

Dealership Rating
Employee Rating

They all did a great job on my Mazda, I especially love the videos of the work. More

by gardencrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

May 01, 2026

Russ Darrow Metro Mazda responded

Thank you for the kind review. We’re delighted our service team did a great job on your Mazda and that the videos kept you in the loop. Please reach out when you’re ready for your next service. Jalen Moore jalen.moore@russdarrow.com

April 30, 2026

Dealership Rating
Employee Rating

It was a pleasant visit but I think I came at a very busy time I'd day because I waited for some time. Overall the service was good More

by KARINTH76
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

May 03, 2026

Russ Darrow Metro Mazda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your pleasant experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jalen Moore jalen.moore@russdarrow.com

April 02, 2026

Dealership Rating
Employee Rating

As always the service team is great. And service happened quicker than anticipated. I’ll never be a fan of the extra 3% for using a credit card though. More

by mlsgoody122
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba , Miguel’s name is listed, but my tech in the video was Jose. Not sure that they are the same person. If they’re not the same, give five stars to Jose.

Apr 03, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Landon, Miguel, and Jose delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

March 05, 2026

Dealership Rating
Employee Rating

It is always a positive and pleasant experience when I visit the dealership. Everyone I’ve encountered in the Service Department is friendly, professional, and competent. More

by precise1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba , Kirsten Jones

Mar 05, 2026

Russ Darrow Metro Mazda responded

Thank you for sharing such kind feedback about your recent service on your Mazda CX-5. We’re delighted to know our service team’s friendly and professional approach continues to make each visit pleasant for you. Jalen Moore jalen.moore@russdarrow.com

February 27, 2026

Dealership Rating
Employee Rating

Great Great great great great great great great great great Great great great great great great great great great More

by CHRISTOPHERSHOWS
Recommend Dealer
Yes

Other Employees Tagged: LANDON HILL

Feb 27, 2026

Russ Darrow Metro Mazda responded

LANDON and our team are pleased to hear you enjoyed the service on your Mazda CX-90. We appreciate the five-star rating and look forward to assisting you with future maintenance needs. Jalen Moore jalen.moore@russdarrow.com

February 17, 2026

Dealership Rating
Employee Rating

Very good service thank you very much Very kind representative good service as well good More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating. We’re thrilled our team provided kind and efficient service for your Mazda CX-5. Feel free to reach out anytime you need assistance. Jalen Moore jalen.moore@russdarrow.com

February 11, 2026

Dealership Rating
Employee Rating

I had a very pleasant experience at the dealership for my oil change. Landon was very friendly to work with and the video provided on the status of my car was detailed and informative. More

by DUNLE022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Feb 11, 2026

Russ Darrow Metro Mazda responded

Thank you for choosing us for your Mazda oil change. We’re pleased LANDON’s friendly approach and the detailed video updates kept you informed. We look forward to assisting with your next maintenance. Jalen Moore jalen.moore@russdarrow.com

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