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Kevin Harris
Kevin Harris at Norm Reeves Honda Superstore Cerritos
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Kevin Harris

Customer Relation Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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3.8
216 Reviews

Dealership Experience

15 yrs, 8 mos

Industry Experience

21 yrs, 3 mos

Specialties & Trainings

Customer Relations Manager

3.8

216 Reviews

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216 Reviews of Kevin Harris

November 13, 2024

Dealership Rating
Employee Rating

You have a excellent dealership that's why I've been with you over 10 years and will continue another 10 years More

by judith_rexsds0dd11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Tabatabai, Jose Magana

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Nov 14, 2024

Norm Reeves Honda Superstore Cerritos responded

Here's to another 10 years together, Judith! We appreciate you sticking with us all these years with our service team. Thanks so much, and we'll see you next time!

October 31, 2024

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Employee Rating

I’ve took my car for engine light 3 or 4 times haven’t fixed spent over 2000.00 More

by martymendoaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roberto Arteaga, Ray Tabatabai, Jose Magana, Hossain Ahmed, Mazen Abdeh, Jerry Gonzalez, Chandika De Silva, Jojo Bayas, Jesus Galeana

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Oct 31, 2024

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service visits to check the engine light in your Honda, Marty. Please contact our dealership to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

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Employee Rating

Great experience at Norm Reeves Honda Cerritos! Friendly staff, smooth process, and excellent customer service overall. More

by mohamadalm1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Mazen Abdeh, Samantha Alejo

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Oct 31, 2024

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, mohamadalm1989! We aim to provide you with a satisfying car-buying experience, and we're thrilled that was what you ended up with. Thanks for putting your trust in us, and we will see you in the future!

October 28, 2024

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Employee Rating

A well known dealership that takes pride in providing the best in class service. They delivered on that and more More

by Sharonliz23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Reza Asnashari

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Oct 28, 2024

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Sharon! Congratulations on your new-to-you Honda, and we look forward to serving you in the future. Thank you!

October 27, 2024

Dealership Rating
Employee Rating

I have always come to this dealership and had a great service. This time was the worst service. I don’t think I am coming back here. The person who was in charge of the service on my car was terrible. More

by sophiacruz10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The person in charge of getting my car serviced

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Oct 28, 2024

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, Sophia, we'd like to learn more about the issues you faced during your service visit. That way, we can work on improving them and provide you with the five-star service that you've come to expect. Please contact our dealership to discuss the matter in further detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 22, 2024

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Employee Rating

Great service & very good employees. Prompt answers to my questions , response time plus & explanations & recommendations More

by huskrpr22d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Norm Reeves Honda Superstore Cerritos responded

We're so thrilled that you had such a great service experience with your Honda, huskrpr22d! Thanks for sharing, and we can't wait to serve you again!

October 18, 2024

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Employee Rating

They gave me xxxx to replace my tire brand new tire and it blows out on the freeway was a defective tire on a new 2025 Honda Accord 42,000 thousand dollars More

by clos925
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jose Magana , Castro

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Oct 18, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback, and we are truly sorry to hear about the issue you experienced with your tire. We take these matters very seriously, especially when it comes to our customers' safety and satisfaction. Please contact us so we can investigate the situation further and ensure that this issue is resolved. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

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Employee Rating

Car salesman Neal was terrible to deal with. Outright lied about simple things and didn't make sure there was gas in the car after being sold to me. Finance guy was really helpful with informati More

by Funkfried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Linda Ly, Neal Abolssedgh

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Oct 17, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We want to make sure you are fully satisfied with your purchase and are here for you if there are any unresolved issues. Please reach out to me at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 15, 2024

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Employee Rating

They have a good selection of cars. We found what we were looking for at a good cost. More

by sharon_grosse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana, Devon Fields, Alex Atienzo

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Oct 16, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for the amazing review! We're always here to assist you, and we hope to see you again soon.

October 15, 2024

Dealership Rating
Employee Rating

The service Rep Joseph Vargas was really knowledgeable and helpful to me on 10/12/24. More

by gwenkay51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Meysam Kaed

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Oct 16, 2024

Norm Reeves Honda Superstore Cerritos responded

Your feedback for Joseph is much appreciated! We're thrilled you had a great experience and hope to serve you again.

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