Kevin Harris
Kevin Harris at Norm Reeves Honda Superstore Cerritos
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Kevin Harris

Customer Relation Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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3.8
231 Reviews

Dealership Experience

15 yrs, 11 mos

Industry Experience

21 yrs, 6 mos

Specialties & Trainings

Customer Relations Manager

3.8

231 Reviews

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231 Reviews of Kevin Harris

February 13, 2025

Dealership Rating
Employee Rating

Had my car serviced on a Thursday. 4 days later I had a dead battery and was stranded. Called dealer. Told me my battery was fine. AAA said it was at 9% and I bought a new battery More

by blondediana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration regarding your battery issues, Diana. We will use your feedback to address issues like these with our service team. Then, you can enjoy a five-star experience if you choose to return. If you'd like to discuss this in further detail, we welcome your feedback. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 26, 2025

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Employee Rating

Very good customer service, friendly atmosphere quick and reliable , will recommend to anyone who needs service More

by deepspinloft@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Pork

Jan 27, 2025

Norm Reeves Honda Superstore Cerritos responded

Such a nice review to read! We're delighted that you were satisfied with all the elements that make for a great Honda service visit. Thanks so much, and please let us know when you need another appointment!

January 26, 2025

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Employee Rating

No use in making an appointment as they take forever to get to you! Extremely slow check in. They don't care about your time. It's far better to go to a non-dealer, Every dealer has a car wash and they More

by amsd380
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Magana, Hossain Ahmed

Jan 27, 2025

Norm Reeves Honda Superstore Cerritos responded

Your feedback on your service visit for your Honda is valuable to us. It will help us to make improvements such as speeding up the time it takes to get your car examined and adding car washes to our services. If you have any other concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 19, 2025

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Very polite, gave us a good deal, could have explained the features and car a little better More

by garcia65053
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana

Jan 21, 2025

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We’re glad Kevin and Jose provided a good deal and polite service. Your feedback about explaining features is valuable, and we’ll make note of that so we can improve in the future. Reviews like yours inspire us to do our best. Let us know if we can assist further.

January 10, 2025

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Outstanding customer service. The process was very easy and quick. Thank you to everyone who helped me More

by Layla Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Canales

Jan 10, 2025

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, Layla! We're glad that you found your Honda service visit satisfying and worthwhile. To put more value into your next service appointment, review our service specials. Thank you!

January 05, 2025

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Scammers unnecessary repairs Honda corporation does not take responsibility will never buy Honda again not recommended More

by marthamendi8117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Tabatabai, Hossain Ahmed

Jan 06, 2025

Norm Reeves Honda Superstore Cerritos responded

We rely on customer feedback to ensure that customers like you are getting the quality service you deserve for your Honda, Martha. To discuss and resolve any outstanding issues with your car, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 23, 2024

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Employee Rating

Got great service as always. Julie made sure everything was taken care of. Thank you More

by alohajoe. Seiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! Nothing makes us happier than ensuring our customers leave with a smile. We’re always here to help keep your vehicle running smoothly!

December 20, 2024

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Christiana was and is excellent from the beginning to the very end of our car buying experience. She was very professional, and had much patience with us. I was happy Iwe were able to work with her, s More

by eddieg3000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 23, 2024

Norm Reeves Honda Superstore Cerritos responded

We love to hear this positive feedback for Christina! She is definitely an asset to our team and we're glad she gave you the patience and care you deserve. At Norm Reeves Honda of Cerritos, it's important to us that every customer feels helped and supported, so we're glad that was your case. Thank you!

December 15, 2024

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Bad service with the guy Mike and I don't know their last name. They don't do nothing. What my car is set when I get it angry, an upset. That's what I do something with my car, but they don't work good enoug More

by michellepernormass262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2024

Norm Reeves Honda Superstore Cerritos responded

We'd like to find out more about your service visit for your Honda, Michelle. This is a good opportunity to see what issues we can resolve so that you and other customers will enjoy five-star service. Please contact us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 13, 2024

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Employee Rating

My experience at the dealership was top notch. From the test drive and trip to the storage lot to the negotiation process I felt comfortable making my purchase. Christian in finance was amazing! V More

by amyannweber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Amy! We're happy that you felt comfortable during the process and that Christian could make you understand what was required of you regarding the financing. We look forward to serving you again so feel free to use our online scheduler. Thank you!

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