Katie Fuller | Page 2

I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working per routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future. More

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Those people have a serious issue. My terrible experience started when I went there to trade in my 2022 Camry for a 2025 Camry XSE Sport, simply because this location was the closest t My terrible experience started when I went there to trade in my 2022 Camry for a 2025 Camry XSE Sport, simply because this location was the closest to my home. They gave me a crazily low trade-in offer, even after I showed them a higher official evaluation from CarMax. Out of nowhere, the accounting manager insulted me, saying, “I know people like you—you keep asking for evaluations and will never buy anything.” Feeling completely harassed, I decided to leave. At that point, the salesperson actually grabbed my phone without my permission and tried to open my photos to delete pictures I had taken of their written evaluation. I left immediately after that violation of my privacy and bought the car from AutoNation Toyota instead, who gladly matched the fair CarMax price. Foolishly, I went back to Cobb County Toyota today just to get a tire changed. First, I found out that for a previous tire change, they completely ignored my warranty and forced me to pay full price for a duplicate tire. Then, they recommended replacing three more tires. When I told the tire department manager that I only wanted to replace one today and would budget for the rest later (since they estimated a staggering $350 per tire), he literally told me word-for-word: "If you don't have the money to change tires, why did you buy this car?" Are you guys serious? What is wrong with management here? What kind of customer service is this? I will never step foot in this place again—though I'm sure you don't even care. Stay far away from this dealership. More

by MIKE_MALEK Verified Customer Verified Customer

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Service was fast and the staff was friendly. I couldn't have had a better experience I couldn't have had a better experience More

by TREVBOOBOOS5494 Verified Customer Verified Customer

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The service was quick and thorough I found that coming around 2:00 on a weekday is much quicker than trying to come on a Saturday around 2:00 on a weekday is much quicker than trying to come on a Saturday More

by MARKSUKLOFF Verified Customer Verified Customer

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Less than 30 minutes. Awesome very customer service minded check in. Very happy with the service Awesome very customer service minded check in. Very happy with the service More

by THEKELLARGROUP Verified Customer Verified Customer

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We have been buying cars and having them serviced at Cobb Toyoto for twenty years! THE BEST! Toyoto for twenty years! THE BEST! More

by LDROYER Verified Customer Verified Customer

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They finished early and they kept me informed at every step they were the bomb! step they were the bomb! More

by SPUDLYMCGURK Verified Customer Verified Customer

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Love this dealership. I’ve been coming here for years! Y’all do a really good job of handling my car with care and efficiency. I’ve been coming here for years! Y’all do a really good job of handling my car with care and efficiency. More

by DANDRA.WAYE Verified Customer Verified Customer

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I want one visit where I don't feel scammed into getting more done than I need. Last visit wanted the brake special which included rotors and pads. I was told I only needed the rotors resurfaced and not pad more done than I need. Last visit wanted the brake special which included rotors and pads. I was told I only needed the rotors resurfaced and not pads. However, it still feels like I should have replaced the pads which would have been cheaper. More

by contrilla.1 Verified Customer Verified Customer

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Very helpful, thorough, and fast. Good experience. I will definitely be there again soon. Thanks. Good experience. I will definitely be there again soon. Thanks. More

by JBURKH8660 Verified Customer Verified Customer

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