Katie Fuller | Page 2

The customer service rep I used wasn't super nice. Also, even though I made an appointment for servicing in advance, they diid not have me on the calendar. Also, even though I made an appointment for servicing in advance, they diid not have me on the calendar. More

by KAHNMAN3 Verified Customer Verified Customer

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The right side of the service entrance,the males tend to be too pushy with the only exception of the Anthony Sullivan and the female in the stand. You already have my business, for them to be pushy only mak be too pushy with the only exception of the Anthony Sullivan and the female in the stand. You already have my business, for them to be pushy only makes me look elsewhere. The tire salesman is also too pushy and makes me uncomfortable, rather have all information regarding my car and what it needs towards the end and not when I’m getting situated with my service provider More

by nuritrojas Verified Customer Verified Customer

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Simon is the only reason I come back to Cobb toyota. Amazing service from him Amazing service from him More

by jordanclm8 Verified Customer Verified Customer

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Giving the best all the time to achieve your purpose of visit is one thing I cherished and I found that with Cobb Toyota. Excellent service in all with all, I left with a glowing smile on my face. visit is one thing I cherished and I found that with Cobb Toyota. Excellent service in all with all, I left with a glowing smile on my face. More

by ODULAJAJOJ Verified Customer Verified Customer

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Great service and value. Love how informed you keep your customers as the vehicle is getting serviced! Love how informed you keep your customers as the vehicle is getting serviced! More

by GREEN5FAMILY Verified Customer Verified Customer

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Service was performed in an adequate time frame with follow up. Oil change and tire rotation approx $100 today a few days after I received an offer with an oil change price of $49.95 that would have bee follow up. Oil change and tire rotation approx $100 today a few days after I received an offer with an oil change price of $49.95 that would have been nice the other day as I could have gotten my tires rotated for free from the installer. Just saying. More

by CAVINESS1 Verified Customer Verified Customer

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Great service, efficient and friendly staff. Thanks for all your help. See you next time. Thanks for all your help. See you next time. More

by Lady K Verified Customer Verified Customer

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I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working per routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future. More

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Those people have a serious issue. My terrible experience started when I went there to trade in my 2022 Camry for a 2025 Camry XSE Sport, simply because this location was the closest t My terrible experience started when I went there to trade in my 2022 Camry for a 2025 Camry XSE Sport, simply because this location was the closest to my home. They gave me a crazily low trade-in offer, even after I showed them a higher official evaluation from CarMax. Out of nowhere, the accounting manager insulted me, saying, “I know people like you—you keep asking for evaluations and will never buy anything.” Feeling completely harassed, I decided to leave. At that point, the salesperson actually grabbed my phone without my permission and tried to open my photos to delete pictures I had taken of their written evaluation. I left immediately after that violation of my privacy and bought the car from AutoNation Toyota instead, who gladly matched the fair CarMax price. Foolishly, I went back to Cobb County Toyota today just to get a tire changed. First, I found out that for a previous tire change, they completely ignored my warranty and forced me to pay full price for a duplicate tire. Then, they recommended replacing three more tires. When I told the tire department manager that I only wanted to replace one today and would budget for the rest later (since they estimated a staggering $350 per tire), he literally told me word-for-word: "If you don't have the money to change tires, why did you buy this car?" Are you guys serious? What is wrong with management here? What kind of customer service is this? I will never step foot in this place again—though I'm sure you don't even care. Stay far away from this dealership. More

by MIKE_MALEK Verified Customer Verified Customer

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Service was fast and the staff was friendly. I couldn't have had a better experience I couldn't have had a better experience More

by TREVBOOBOOS5494 Verified Customer Verified Customer

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