Katie Fuller | Page 15
Service Advisor
Cobb County Toyota
2111 Barrett Lakes Blvd
Kennesaw, GA 30144
409 Reviews
Write a ReviewDealership Experience
4 yrs, 1 mo
Industry Experience
7 yrs, 3 mos
Languages Spoken
English
409 Reviews of Katie Fuller
October 25, 2024
I was told that my 15,000 mile service would take 45 minutes. When that time came and went, I texted to ask how much longer and was told another 15-20 minutes, When that time also came and went (over an minutes. When that time came and went, I texted to ask how much longer and was told another 15-20 minutes, When that time also came and went (over an hour and a half, instead of the promised 45 minutes), I walked outside to ask what was going on, and there were my papers, lying on the service desk, and the service person was nowhere in sight and didn't answer his phone. For all I know, the papers could have been sitting there for a long time, and if I hadn't gone outside to ask, no one ever would have told me that the car was ready. I'd probably still be sitting there. I had to take off time from work to get this done. My time is just as valuable as Toyota's time, but since they don't seem to realize that, I'll get all future servicing done elsewhere, where my time is respected. More
Other Employees Tagged: JC Cooper
October 25, 2024
Very prompt and efficient! The whole gang takes great care of you! I happily reccomend! The whole gang takes great care of you! I happily reccomend! More
Other Employees Tagged: David Cobb, Carlos Ortega, JC Cooper, Costas Hernandez , Nathan!
October 22, 2024
I brought my RAV4 Hybrid in for its 10K maintenance, and I was pleased with Katie's friendly service. She confidently informed me that the process wouldn't take more than an hour, and she delivered on that I was pleased with Katie's friendly service. She confidently informed me that the process wouldn't take more than an hour, and she delivered on that promise, getting me out the door in no time. More
October 17, 2024
I've been bringing mine and my wife's vehicles to CCT for service for many years and have never been disappointed. So of course I bring my brand new 2024 Tacoma Sport 4x4 there for service. Unfortunately, I service for many years and have never been disappointed. So of course I bring my brand new 2024 Tacoma Sport 4x4 there for service. Unfortunately, I did not have the same experience with the sales dept. I tried to buy my new truck there, but was not met with enthusiasm about it so I ended up buying it at Rick Hendrick Toyota in Sandy Springs. To this day, no one from CCT sales has bothered to follow up with me to see if I was still looking for a new vehicle. More
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