Katie Fuller | Page 12

Very efficient and friendly service on my tire rotation and oil change. I was in and out in under an hour. and oil change. I was in and out in under an hour. More

by JAYSHORNSTUDIO Verified Customer Verified Customer

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25- I went in on Friday1/17/25 and was told it would be 4 hours and I couldn’t wait that and Brent Stump asked if I could make an appointment for the next today which I did. He said to bring it in before 10. hours and I couldn’t wait that and Brent Stump asked if I could make an appointment for the next today which I did. He said to bring it in before 10. I arrived at 9:38am. I left my vehicle and by 2pm I still hadn’t heard anything from him. I sent a text message and no response. I called and was told he was assisting another customer and that he would call me back. What they didn’t know was I was on my way back to the dealership which was 10 minutes from my location. I arrived and he has his away sign up. I spoke with Katie Fuller and she pulled up my vehicle and my car apparently had not been pulled in based off what I can see from the screen. She could not confirm as I was made aware the service provider and mechanic team all to lunch at the same time. I was told Brent would be back in 10-15 minutes which was interesting since he was supposedly with a customer when I called 5 minutes prior. A nice runner assisted by trying to find out the status of my car. He came back and said it was next to be pulled in. Brent is back and I attempt to get more information and he is taking in circles. “ I can’t tell you how long it will be because we don’t know what the issue is. It could take 1.5-2 hours for the diagnostic” Ok I reminded him what she told me before I left you close at 5 what happens if you can’t resolve or fix before you close? He says “ I can’t tell you anything because I don’t know “ .. what do you mean you don’t know you close at 5 I need to know something. At this point we ask for my car back. Brent wound not provide me with any additional information or options. I asked for the manager as I wait for my car. Tom was no help as well I explained the same thing to him and he says that focus on three questions. How much, what’s wrong and how long, but he can’t tell me anything. He says they have cars from the day before and they have to service those along with the ones today. I told him you should communicate that to set better expectations and he proceeds to tell me not all diagnosing are the same. Some are shorter and some aren’t. Once I explain for the third time and asked what are my options he gives me options. I said that’s all I need we’re options this guy tells me I didn’t ask for options. How slow do you have to be as a manager to provide the customer with options if you close in 2.5 hours and the car hasn’t been serviced? I asked for his manager and he says he was the manager. Ok you answer to someone and who’s that person. He said the general manager. I had to ask for his name. I will also reach out. I am on my third Toyota and I drive out my way to Cobb County Toyota because I have always gotten great service from Austin Meeks. After today and over 10 years I will never take my car back or buy a car from this dealership. I you chose to go here the best advisor is Austin Meeks and the least desirable is Brent Stump and Tom the manager only sees you as a number and not a valued client. I waisted an entire day and nothing was accomplished. More

by keyshia2777 Verified Customer Verified Customer

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Made appt and went in for 30,000 mile service. It took 1 1/2 hours and was completed. My Toyota is still running good. It took 1 1/2 hours and was completed. My Toyota is still running good. More

by BLIE793458 Verified Customer Verified Customer

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I have been using Cobb County Toyota for several years and through 2 cars. I love the shuttle back to my job that makes it very convenient to drop my car off during the day. and through 2 cars. I love the shuttle back to my job that makes it very convenient to drop my car off during the day. More

by becky.blanchard Verified Customer Verified Customer

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Very tentative, informative explained all about what's going on with my car. Very friendly also. Great job. going on with my car. Very friendly also. Great job. More

by cytotec100 Verified Customer Verified Customer

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Katie in customer service goes above and beyond. That is it all I have to say That is it all I have to say More

by MELAYERS4 Verified Customer Verified Customer

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Katie Fuller was super helpful and friendly! She explained everything in an easy-to-understand language and reassured me about the work getting done. 5/5 stars! She explained everything in an easy-to-understand language and reassured me about the work getting done. 5/5 stars! More

by bellamybodiford Verified Customer Verified Customer

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Katie was great and very easy to deal with. I highly recommend Katie and the service department at Cobb County Toyota. I highly recommend Katie and the service department at Cobb County Toyota. More

by cparmstrong72 Verified Customer Verified Customer

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Service was great. The service advisor kept me up to date on the progress and explained everything thoroughly The service advisor kept me up to date on the progress and explained everything thoroughly More

by JLARICCIA5 Verified Customer Verified Customer

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Took 2-1/2 hours for a tire rotation and oil change. Hoping this is not the norm? Hoping this is not the norm? More

by DAWGNUTZ Verified Customer Verified Customer

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