Kathy Baker
Kathy Baker at Mccord's Vancouver Toyota

Kathy Baker | Page 6

Repair Service Advisor

Mccord's Vancouver Toyota

10455 Ne 53rd Street
Vancouver, WA 98662

Contact Me
4.8
65 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

12 yrs, 8 mos

4.8

65 Reviews

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65 Reviews of Kathy Baker

July 19, 2026

Dealership Rating
Employee Rating

Good service. They were very helpful in accommodating my schedule and special needs.The maintenance was done faster than expected. Thanks More

by weberworks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Del Rio

Jul 19, 2026

Mccord's Vancouver Toyota responded

Thank you for noting how we accommodated your schedule and special needs. We’re happy maintenance on your Toyota was completed faster than expected.

July 19, 2026

Dealership Rating
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Positive interactions with all aspects of service, from the moment you are greeted at your car and checked in for your apptk, meet with your service manager, shuttle personnel, and car pickup. More

by akuheadquintet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2026

Mccord's Vancouver Toyota responded

We’re delighted to hear every step, from being greeted at your car and smooth check-in to meeting the service manager, shuttle ride, and pickup, went well. It’s great that your Toyota RAV4 Hybrid received such thorough care. Thanks for entrusting us with your service needs, and we look forward to helping you again.

July 17, 2026

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During my wait for my vehicle repairs I overheard several customers complaining and swearing about their service repairs in the waiting area. My customer service was alright. They beat competitors prices by More

by GEBLUE20
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 22, 2026

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. We're glad we were able to provide you with a competitive price and appreciate you recognizing our efforts to help with the cost of your repairs. We also appreciate your comments regarding our pricing. In addition to dealer specials, we regularly offer service coupons on our website and frequently have Happy Hour service pricing available to help our customers save on maintenance and repairs. We're sorry to hear that conversations you overheard in our waiting area affected your overall impression of your visit. We strive to provide every customer with a positive experience and address concerns as they arise. We would love the opportunity to speak with you to learn what we could have done to turn your 3-star experience into a 5-star one. Please give me a call at your convenience. Your feedback is important to us, and we'd appreciate the chance to earn your confidence and your future business. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

July 11, 2026

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Kathy truly maximizes my customer experience with Vancouver Toyota for service on my two Toyota vehicles! She ensures I am taking advantage of any service specials going on, ensures I get service do More

by kenandrewscpa
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas was the service tech that helped me. Great employee as well.

Jul 11, 2026

Mccord's Vancouver Toyota responded

We appreciate you highlighting your experience with Kathy. It’s great to hear she helped you take advantage of service offers and completed all essential maintenance to keep your Toyotas running smoothly. Thanks for choosing us for your service needs, and we look forward to supporting you again.

July 11, 2026

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Justin was accommodating. I had a coupon but it was only good for my other car. He talked to the human resource lady and they allowed a one time exception with the coupon. I More

by RT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin Cayambe

Jul 11, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing how Justin arranged that one-time coupon exception for your Camry. We appreciate your suggestion about clarifying vehicle eligibility on our offers and will pass it along. We’re happy everything else met your expectations and look forward to your next visit.

July 09, 2026

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The cost to repair the tire warning light was too high. for that reason I didn't get it. More

by C.WILLIS.ideas
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Recommend Dealer
Yes

Other Employees Tagged: Gradie Thompson

Jul 09, 2026

Mccord's Vancouver Toyota responded

I'm sorry to hear that you weren't able to get your tire warning light repaired the day you were in for service. While this repair is costly we certainly understand. If you do change your mind and want to schedule this repair to be done. Sincerely, Lynn Quiding Customer Relations 360 253 5403

July 09, 2026

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Great customer service. Vernon is the best sales guy. Quick and easy sales. They listen and care More

by THECITY49GIANTS
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Recommend Dealer
Yes

Other Employees Tagged: Justin Cayambe

Jul 09, 2026

Mccord's Vancouver Toyota responded

We’re delighted you found the sales process quick and easy and felt genuinely heard by our team. It’s great to know our customer service met your expectations. Thanks for sharing your experience, and we look forward to assisting you again.

July 09, 2026

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I have always received friendly, helpful, very knowledgeable support from Mc Cords...their work & repairs on my car has always been excellent. More

by walktheway3
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Recommend Dealer
Yes
Jul 09, 2026

Mccord's Vancouver Toyota responded

Hi, Thank you for sharing your review and experience with us, we are glad you had a good experience with us! We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

July 09, 2026

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everything was well explained and communicated the only thing i did no like is that i had to wait at home more than 1 for uber to pick me up while i had other things to do and that had me to cancel my othe More

by donalds1982
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Martinez

Jul 09, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing your experience with us, I am sorry to hear that the Uber didnot arrive on time to pick you up, We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

June 27, 2026

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Pleasant staff. Let you know exactly what you need for your truck. Appreciate the courtesy More

by gvanburen04
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Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing your experience while your vehicle was in for service. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

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