Justin Cayambe

The only time I felt that I was treated professionally at this McCords Toyota dealership was the day sold me the car. Every interaction with this dealership since then has been unpleasant, unprofessional an this McCords Toyota dealership was the day sold me the car. Every interaction with this dealership since then has been unpleasant, unprofessional and at times downright rude. This survey is asking me to rate the employees but they left no impression except wanting to be brief and not really answer questions so I didn't even let their names register. I get the idea a lot of their employees must be new or not trained properly because there is a lot of miscommunication and a bad case of "the right hand doesn't know what the left hand is doing" around this place. I was going to be a nice guy and not leave a review but since after 3 months they are still sending me relentless emails telling me that they "need" my input, here ya go. I wish I'd bought my car somewhere else. But I do love my new Toyota. More

by HECKHARKER Verified Customer Verified Customer

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Efficient and fast, I like the video and report they send partway through their inspection that shows exactly what their looking at and why they recommend the actions they suggest. partway through their inspection that shows exactly what their looking at and why they recommend the actions they suggest. More

by zmaines101 Verified Customer Verified Customer

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The service agent was great. Friendly and knowledgeable. I have been in for service several times of the past three years and this is the first time I have been a little irked. Friendly and knowledgeable. I have been in for service several times of the past three years and this is the first time I have been a little irked. There is a large greasy whole hand print on the passenger seat! I will be contacting the dealership about it later today. More

by tanjuqi Verified Customer Verified Customer

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On my last “ Free” service they recommended over $600 in repair including a AC refresh which I googled and it’s not necessary on my vehicle anytime. It only has 23k miles. repair including a AC refresh which I googled and it’s not necessary on my vehicle anytime. It only has 23k miles. More

by winlet30 Verified Customer Verified Customer

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Clean and awesome front service! Car wash is always closed, and the shop text system is not accurate or updated. The Service got too sketchy and I'm disappointed with their lack of Car wash is always closed, and the shop text system is not accurate or updated. The Service got too sketchy and I'm disappointed with their lack of communication or even checking in on the customer. More

by JORGE.M.RODRIGUEZ3 Verified Customer Verified Customer

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I stayed and waited for my car and enjoyed the peace and quiet. I also appreciated the fact that a long line formed and all people behind computers stopped and helped us in line. I have been other times and quiet. I also appreciated the fact that a long line formed and all people behind computers stopped and helped us in line. I have been other times and the people behind computers ignored the line. So this was very awesome. More

by nichole.jimenez71 Verified Customer Verified Customer

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Something has changed at your dealership & service Dep’t. and it is not necessarily for the better. Justin was great at check in and answering questions. But the rest of your staff evidence a disdain for and it is not necessarily for the better. Justin was great at check in and answering questions. But the rest of your staff evidence a disdain for your business, their jobs, end customers. More

by CCG98501 Verified Customer Verified Customer

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The level of attention to detail is not there. Our sequoia was in for its 20k service. The technician left interior pieces loose and improperly fitted when changing/cleaning the hybrid air filter Our sequoia was in for its 20k service. The technician left interior pieces loose and improperly fitted when changing/cleaning the hybrid air filter (I have pictures) left oily handprints on the front hood and left one valve stem cap off the right front wheel valve stem. More

by heginc2 Verified Customer Verified Customer

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Upon my arrival, I was greeted by the check-in attendant, “Ryder,” who exuded a welcoming demeanor and a positive attitude. His exceptional service extended beyond the initial check-in, as he guid attendant, “Ryder,” who exuded a welcoming demeanor and a positive attitude. His exceptional service extended beyond the initial check-in, as he guided us into the office and opened the door for my wife and me after checking us in and taking a video of the vehicle to i’m sure no damage is done during our service. The front desk check-in attendant, “Justin,” further enhanced our experience by providing us with comprehensive information about the service process. He outlined the expected time duration, the availability of transportation, the types of services offered, and the preferred communication methods during the service. It is noteworthy that the service I received at McCord’s Vancouver Toyota during my previous visits in 2021 and 2022 was significantly inferior. In contrast, the new team has demonstrated exceptional professionalism and customer service. I highly recommend this establishment, provided that they refrain from aggressively promoting additional services during or at the conclusion of your service. All three of my vehicles, including a 2009 Toyota Corolla, a 2024 Toyota Corolla, and a brand-new 2025 RAV4, underwent service this week. Notably, they attempted to offer two identical services and one distinct additional service on each vehicle. More

by micahman7 Verified Customer Verified Customer

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Vancouver Toytota is my "go to" for service and has been for over 40 years for all of my Toyotas. And I am pleased to say that our granddaughter is also using the service department for her Camry. I have for over 40 years for all of my Toyotas. And I am pleased to say that our granddaughter is also using the service department for her Camry. I have been nothing but pleased with the service and the courtesy of the staff. More

by donnamarymason Verified Customer Verified Customer

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