Wyatt Gomes

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback! We’re glad to hear that we were able to help resolve your concerns and that you felt we were prompt and followed through with the issues. We would love to know what we could have done differently to earn those additional two stars. Your feedback is important to us and helps us continue to improve the customer experience. Please feel free to give me a call at 360-360-4758. I’d be happy to hear more about your experience. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Your note about a fun, bright atmosphere and outstanding staff highlights what we aim to deliver. We’re pleased the service on your Toyota Camry met your expectations. Knowing your kind words about David means a great deal to our team.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. I’m sorry for the frustration you experienced with the timing and communication during your recent service visit. I understand how disappointing it must have been to plan around the 2–3 hour estimate you were given, only to later be told the vehicle would not be ready until 4:00 PM, and then receive the call that it was ready shortly after you had arranged another ride home. Our Service Department is often operating at full capacity, and service times can change based on technician availability, the work being performed, and the needs of other vehicles in the shop. That said, we understand the importance of keeping customers informed when circumstances change so they can make appropriate arrangements. We understand that this added to the frustration of the situation. I appreciate you bringing these concerns to our attention, especially since you have experienced frustrations during previous visits. I will share your feedback with our Service Department and management team so we can review the scheduling and communication process. If you would like to discuss your experience with me directly, please contact me at 360-360-4758. I would appreciate the opportunity to speak with you. Lori Bonner Customer Relations Manager

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

Mccord's Vancouver Toyota responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Lori Bonner Customer Relations Manager 360 360 4758

Mccord's Vancouver Toyota responded

Thank you for your review of our Service Department, we appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for your review of our Dealership. We appreciate the kind words and you choosing to drive to us for your service needs. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Our service team enjoyed caring for your Camry. Knowing David’s genuine dedication and care made such a positive impression means a lot to us. We look forward to serving you again.

Mccord's Vancouver Toyota responded

Matt, thank you for taking the time to speak with me today and for giving me the opportunity to discuss your concerns. I appreciate you allowing us to work toward a resolution. I understand how frustrating this experience was, especially regarding the communication about the fuel level needed to properly diagnose your concern and the overall expectations for your visit. As we discussed, we have already addressed this internally and have instructed our call center to advise customers scheduling appointments for fuel-related concerns if a specific fuel level is needed for proper diagnosis. Our goal is to provide clearer expectations before customers arrive and help prevent situations like the one you experienced. Thank you again for taking the time to speak with me and for your valuable feedback. We appreciate the opportunity to improve and look forward to providing you with a much better experience when you return. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for sharing your experience with us while at our Dealership. We are sure happy to hear that your visit was great! Sincerely, Lynn Quiding Customer Relations