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Kathy Baker
Kathy Baker
Repair Service Advisor
Mccord's Vancouver Toyota
10455 Ne 53rd Street
Vancouver, WA 98662
38 Reviews
Dealership Experience
12 yrs, 6 mos
Industry Experience
12 yrs, 6 mos
38 Reviews
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38 Reviews of Kathy Baker
September 08, 2026
He was very helpful in resolving my issues. He followed through with issues and was prompt in responding to me He followed through with issues and was prompt in responding to me More
by mjvarkados
Verified CustomerOther Employees Tagged: Wyatt Gomes
September 05, 2026
I’m literally thankful the Vancouver Team! No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes needed to be replaced…they are perfect! Roxie More
by ROXIEQUICK46
Other Employees Tagged: Gradie Thompson, Ray Brahm, Audri Hart
September 04, 2026
I have received poor service from this dealership including leaving my battery cables loose (twice!) and not changing the oil on my Highlander at 15,000 miles when it was brought in for servicing. including leaving my battery cables loose (twice!) and not changing the oil on my Highlander at 15,000 miles when it was brought in for servicing. More
by KMULLEN0
September 02, 2026
Called the number for the shuttle pick up and no was transferred to another that did not answer. Then no answer. Some story about new system. Had to schedule my own Uber ride. Mentioned it to counter transferred to another that did not answer. Then no answer. Some story about new system. Had to schedule my own Uber ride. Mentioned it to counter when arrived and they did not seem concerned. More
by tylerbowen4
September 01, 2026
Two years into the purchase of my vehicle, I finally was told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I wa told the stamps on the paperwork are car wash tokens. Of course the car was was under repair so I still couldnt use it. I only found out because I was using a coupon that said it included a car wash so I asked about the car wash. The guy pointed at my paper and said you have 4 tokens to use there. If you dont ask, toyota staff are not going to tell you. They're going to adsume you know everything. The services are incredibly over priced. And I was able to correct all but the alignment myself with $40 and an hour of my time. Another woman next to me was complaining about the car wash being closed amd theyvgabe her a cpupon to use at another place. No one offered me that, it was more of like, yeah sorry it's closed but not our problem. Again, if you dont ask, they could care less if you left satisfied, they're just happy to take your money. Customer service/satisfaction is not the number 1 priority. I will go back when I have a coupon otherwise I'll just use my local mechanic now that I've exhausted my extended maintenance care package. More
by Mt
Other Employees Tagged: Sergey Gurskiy, Gradie Thompson
August 08, 2026
From checking in to checking out and everything in between, McCord’s is always very professional, efficient and friendly between, McCord’s is always very professional, efficient and friendly More
by ryan.torrez
Other Employees Tagged: Lori Bonner, Sergey Gurskiy, Ayush Kumar, Ray Brahm, Sean Lal
August 03, 2026
Treated us like family. It was very pleasant and easy process I would recommend this dealership to all my friends and family It was very pleasant and easy process I would recommend this dealership to all my friends and family More
by kjshouse7
Other Employees Tagged: Gradie Thompson, Ray Brahm
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