Robin Del Rio

Mccord's Vancouver Toyota responded

We're happy your Toyota 4Runner Hybrid service was completed on schedule and our team made your visit enjoyable. It's also good to hear that our waiting area felt welcoming and well kept.

Mccord's Vancouver Toyota responded

Hello, Thank you for taking the time to send over the pictures and for giving us the opportunity to review your concerns. I completely understand how upsetting and frustrating it can be to discover damage on your vehicle, especially when you are unsure when or how it occurred. I certainly understand why you would want answers. After reviewing the available footage, I have emailed screenshots showing you pulling your vehicle into our service drive with the damage to the rear passenger side already present. I wanted to share this with you so you could see what we were able to confirm through our review. I would also like to personally invite you to reconsider your review in light of this additional information. My intention is not to dismiss your concerns, but rather to ensure you have the opportunity to see what we found and understand the results of our investigation. Additionally, if you would like to discuss options for addressing the area, we do have a few possibilities we would be happy to review with you, including potential touch-up or repair options. I would welcome the opportunity to discuss these with you and see how we might be able to help. I would be more than happy to sit down with you in person and review the video footage together. The footage is only retained for a limited time, so I would encourage you to reach out before it expires if you would like to view it. Please feel free to call me directly or simply reply to this email, and I would be happy to arrange a time that works best for you. Thank you again for bringing this to our attention and allowing me the opportunity to look into it further. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Mccord's Vancouver Toyota responded

We're happy the service on your Toyota Highlander felt effortless and left you with no concerns. Thank you for the five-star rating!

Mccord's Vancouver Toyota responded

Knowing you felt well informed about the work on your Toyota Camry is rewarding for our service team. We’re grateful for your recommendation and pleased the service was handled efficiently.

Mccord's Vancouver Toyota responded

Knowing you felt well informed about your Toyota Avalon’s inspection and service needs is rewarding for our team. Thank you for recognizing our team’s welcoming approach.

Mccord's Vancouver Toyota responded

We're glad the service on your Ford F-150 was prompt and made such a positive impression. Thank you for the five-star rating!

Mccord's Vancouver Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Mccord's Vancouver Toyota responded

Knowing you found the service on your Camry excellent and our team friendly means a lot to our service department. Your recommendation is greatly appreciated.

Mccord's Vancouver Toyota responded

Your mention of our team’s welcoming, prompt service and of our clean, comfortable waiting area reflects how we strive to treat every guest. Hearing that our service on your Toyota Highlander always leaves you pleased means a lot to our service department.