Audri Hart

I felt lied to. I called about the issue, stated I had an extended warrantee (10 year/100000 mile) and was told that the diagnostics and problem would be covered as I called about the issue, stated I had an extended warrantee (10 year/100000 mile) and was told that the diagnostics and problem would be covered as long as it wasn't caused by an outside issue (mice chewing/car wreck type problems). I knew that wasn't the case. After finding my battery was the problem, they They quoted $159. for the battery. Total bill for just a battery was $377.00 because I had to pay for the diagnostic and the new battery and none of it was covered by the warrantee. They kept my car from 8 am to 4 pm to do little work on it. One of the female repair clerks wouldn't explain it to me and handed me off to Sergey. Had to wait 10 minutes for her and another 10 for Sergey. He made it sound like they were giving me such a good deal. It wasn't. I could have gone to O'Reilly's and bought a new battery for half that amount with free diagnostic. This is why people don't trust dealerships. More

by SPRWMN1 Verified Customer Verified Customer

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Very fun and bright. The staff here is amazing especially David Sharshakov, he is one of the good ones! The staff here is amazing especially David Sharshakov, he is one of the good ones! More

by redjacob123 Verified Customer Verified Customer

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I’m literally thankful the Vancouver Team! No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes No extra work without asking me first. We all deserve to trust our mechanics; I trust the Vancouver Toyota Team implicitly. This time my brakes needed to be replaced…they are perfect! Roxie More

by ROXIEQUICK46 Verified Customer Verified Customer

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The purchasing portion of the car sale went very smoothly, but everything afterwards has been a big headache. The details of the car titling most especially. I was told to get the VIN Inspection com smoothly, but everything afterwards has been a big headache. The details of the car titling most especially. I was told to get the VIN Inspection completed in Oregon, and was told I could not have it completed until the dealership sent me the title. I called the dealership to ask for the title and was told to then go to the DEQ, which I did and then was told I should not be at the DEQ that I should be given the title. I was then told that I could come up to the dealership to pick up the title and the extra key I was owed, so I came up and when I arrive they told me I was misinformed and could not pick up the title for another week. I asked to pick up the key fob I was told I got get at the parts department, and the parts department said that I could not pick up the key without and appointment and tried to schedule me out for another day. Audri and her assistant ended up being gracious enough to help get the key fob programmed (which did not take that long and seemed like something that should not have been made such a big deal). I do not like to complain, but just felt this process (which I paid $895 for on closing costs to be "done for me") has been anything but easy. I would just like for the next Oregon resident who buys a car here to not be misled so many times to make the process more clear. Thanks for your help it streamlining this process for the next person. Have a good day. More

by shannonwalkerdds Verified Customer Verified Customer

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Great at communicating about cause of delays on car repair. Liked the followup from prior work that needed correction. repair. Liked the followup from prior work that needed correction. More

by drewus2 Verified Customer Verified Customer

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David is fantastic. He is very trustworthy and reliable for all your car needs. He is the reason I keep coming back to get service here. He is very trustworthy and reliable for all your car needs. He is the reason I keep coming back to get service here. More

by redjacob123 Verified Customer Verified Customer

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The quality of work done is excellent. I have confidence in the service being done right by qualified mechanics. Major complaint is the cost & time it took to complete the work. However, Q I have confidence in the service being done right by qualified mechanics. Major complaint is the cost & time it took to complete the work. However, Quint made an effort to finish the job on day 2. More

by cathyKWAPINSKI Verified Customer Verified Customer

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The people that work in the service department are awesome sauce. Quick dependable and just plain nice! awesome sauce. Quick dependable and just plain nice! More

by shantru281 Verified Customer Verified Customer

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Very friendly. Very efficient. Very prompt and they do amazing work. They always listen to my concerns and take care of any issues i have. If im needing basic servi Very efficient. Very prompt and they do amazing work. They always listen to my concerns and take care of any issues i have. If im needing basic service done, they offer me a shuttle and then bring me back when my car is ready. But recently, I was in for some warranty work and they provided me with a rental and that process was very smooth as well. I'm definitely a happy customer. More

by salehbatroukh88 Verified Customer Verified Customer

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Always professional, takes prompt service and satisfaction seriously. The experience is consistently good and predictable. Every question is taken seriously and explained to my satisfaction. satisfaction seriously. The experience is consistently good and predictable. Every question is taken seriously and explained to my satisfaction. More

by markjager Verified Customer Verified Customer

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