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Audri Hart
Audri Hart | Page 2
Repair Service Advisor
Mccord's Vancouver Toyota
10455 Ne 53rd Street
Vancouver, WA 98662
32 Reviews
32 Reviews
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32 Reviews of Audri Hart
October 27, 2026
I am upset about the inconsistency of making and keeping appointments… having to deal with changes in timing. I’m also not crazy about “nickel and diming” me as to using discount coupons. appointments… having to deal with changes in timing. I’m also not crazy about “nickel and diming” me as to using discount coupons. More
by nkrasne
Verified Customer
October 22, 2026
I had been happy before here, but my latest encounter was less than satisfactory. I should be notified in advance of an appointment that 3 hours is what is expected when it's just tires. When I texted as tol less than satisfactory. I should be notified in advance of an appointment that 3 hours is what is expected when it's just tires. When I texted as told to do in a text from them to check in and no one responded. 30 minutes later I call and everyone blames someone else, that leaves me very frustrated, especially when being told I now have 5000.00 in repairs to be made. I will be getting a second opinion elsewhere. Oh and the driver was not present when I went out and I had to reschedule the ride. Minor, but not happy about that either. More
by Jennifer
Other Employees Tagged: Kevin Martinez
October 21, 2026
New AI phone system is very frustrating when what you need is not recognized. After several attempts to speak to a person it will transfer you but no one answers and you have to leave a voicemail. Both need is not recognized. After several attempts to speak to a person it will transfer you but no one answers and you have to leave a voicemail. Both times I left a voicemail. It wasn’t till the next day or longer that I got a call back. This is not what I’m used to with Toyota at all. Usually, I call and speak to someone and my need is easily taken care of within minutes. More
by jennpoe80
October 18, 2026
Very far and honest personal and very helpful and helping in all Questions I ask in all Questions I ask More
by ljbeaulac3
Other Employees Tagged: Ruben Kalantaryan, Kristine Bridger
October 17, 2026
Audri was very knowledgeable and helpful. McCord's has a very efficient, comprehensive service department. The charge for a front-end alignment, however, was very high. McCord's has a very efficient, comprehensive service department. The charge for a front-end alignment, however, was very high. More
by BREAKTHROUGH9
October 02, 2026
My experiences with the service Department at McCords have been positive overall. The only exception being one instance where I was charged for what I would consider lackluster service on a complaint abo have been positive overall. The only exception being one instance where I was charged for what I would consider lackluster service on a complaint about airflow from the front vents with no resolution on my Tundra still under full bumper to bumper warranty. More
by bigbince
September 27, 2026
Audri was absolutely wonderful, she was knowledgeable, patient and courteous. She explained the issue with my car, when 2 other agents failed to do so. She made certain I was taken care of. She really tru patient and courteous. She explained the issue with my car, when 2 other agents failed to do so. She made certain I was taken care of. She really truly fantastic The dealership however, has a reputation for not notifying the customer when there is a problem, unless the customer complains about it, especially if the vehicle is still under warranty. I was told by two separate agents “ well that’s just how the car is.” Audri got the right service specialist on it and got the problem solved for me More
by erin.allaway
Other Employees Tagged: Ray Brahm
September 08, 2026
I felt lied to. I called about the issue, stated I had an extended warrantee (10 year/100000 mile) and was told that the diagnostics and problem would be covered as I called about the issue, stated I had an extended warrantee (10 year/100000 mile) and was told that the diagnostics and problem would be covered as long as it wasn't caused by an outside issue (mice chewing/car wreck type problems). I knew that wasn't the case. After finding my battery was the problem, they They quoted $159. for the battery. Total bill for just a battery was $377.00 because I had to pay for the diagnostic and the new battery and none of it was covered by the warrantee. They kept my car from 8 am to 4 pm to do little work on it. One of the female repair clerks wouldn't explain it to me and handed me off to Sergey. Had to wait 10 minutes for her and another 10 for Sergey. He made it sound like they were giving me such a good deal. It wasn't. I could have gone to O'Reilly's and bought a new battery for half that amount with free diagnostic. This is why people don't trust dealerships. More
by SPRWMN1
Other Employees Tagged: Sergey Gurskiy
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