Justin Cayambe | Page 2

The dealership is too quick to charge you for services that they failed to find the first time. They don’t check to see if you have any warranty’s still active and don’t fully listen to your needs nor do that they failed to find the first time. They don’t check to see if you have any warranty’s still active and don’t fully listen to your needs nor do they pay attention to the warning messages regarding maintenance that appear More

by kashahannah Verified Customer Verified Customer

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Bad experience,last visit for me as I decided to sell my Toyota so I don’t have to deal with the service department and the manager again. Toyota so I don’t have to deal with the service department and the manager again. More

by wally7473 Verified Customer Verified Customer

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Vancouver Toyota has always delivered excellent service. They are always courteous, polite and honest with me. They are always courteous, polite and honest with me. More

by jamaul1 Verified Customer Verified Customer

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The maintenance was excellent and I always appreciate waiting in the lovely waiting room with coffee. But the new AI telephone is not OK. Very frustrating talking to a robot. Please go back to real p waiting in the lovely waiting room with coffee. But the new AI telephone is not OK. Very frustrating talking to a robot. Please go back to real people answering the phone. Thank you. More

by PGBLACKMAR Verified Customer Verified Customer

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they have always given me good service I don't have too wait too long for my car wait too long for my car More

by blarecliff Verified Customer Verified Customer

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I’ve been going to this dealership for as long as I have owned my 2017 Toyota Tacoma. I bought it in Gresham and transferred service over to Vancouver since I live in Washougal, they have always seemed very owned my 2017 Toyota Tacoma. I bought it in Gresham and transferred service over to Vancouver since I live in Washougal, they have always seemed very concerned about the service on my truck and I try to keep up with I am able to afford sometimes I get conflicting advice but humans aren’t perfect.. I did like the shuttle service but now I’m 5-10 miles out of range so not sure how that will work for me, and I’m wondering why the numbers keep going up on this counter instead of going down for all of the letters I am putting in by just rambling on, I think that is a little ridiculous More

by cindy Verified Customer Verified Customer

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Appts take 50 % longer than quoted and though they have a texting system you sing up for there’s no communication or reply when used. texting system you sing up for there’s no communication or reply when used. More

by tanyaligouri Verified Customer Verified Customer

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Every time I bring my car in for service, I am always encouraged to do some maintenance that Toyota does not recommend. this time they wanted to service my air conditioning system for $300. My car doesn' encouraged to do some maintenance that Toyota does not recommend. this time they wanted to service my air conditioning system for $300. My car doesn't even have 15000 miles. I am pretty old now and I have never in my memory had to have day air conditioning serviced or have it go out. the Toyota handbook dose not recommend this service. It just makes me hate to come. in for service. They always try to sell me something I don't really need. I think they resent that I prepaid for service and they need to up charge me somehow. they told me I needed an air filter for the engine compartment. I okayed it and they charged me about $60 bucks for that. When I checked out Justin told me it would have been covered in my next appointment. He didn't tell the service tech that. So I fell hosed again by Vancouver Toyota! More

by gretchenal Verified Customer Verified Customer

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Just took my vehicle in for the first service a couple of weeks ago. The process was incredibly smooth. The service took a little longer than expected, however, the technician apologized and explained that weeks ago. The process was incredibly smooth. The service took a little longer than expected, however, the technician apologized and explained that he was training a new technician and wanted to use my vehicle because it was so new and easier to show the new person. I was pleased I (and my vehicle) could help others learn. I look forward to my next service. More

by COURTNEYBAASCH Verified Customer Verified Customer

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Good customer service, flexible scheduling for appointments, convenient and fast service updates and communication. Thank you II appointments, convenient and fast service updates and communication. Thank you II More

by eri Verified Customer Verified Customer

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