Not the top notch service I expected to receive.
It is a shame you cannot trust your car with this dealership anymore. Took my car in for routine maintenance and asked them to also check out another
It is a shame you cannot trust your car with this dealership anymore. Took my car in for routine maintenance and asked them to also check out another related item and was told I would have to make an appointment and come back another day. They are not full service like they used to be. Very disappointed.
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by mbone411
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2026 -
O'Steen Acura of Athens responded
Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience did not meet the level of service you expected from us. We understand how frustrating it can be to come in for routine maintenance and leave feeling like your additional concern wasn’t fully addressed. We would appreciate the opportunity to learn more about what happened and see how we can make this right. Please reach out directly to Jason, our General Manager, at 215-939-4459. He would be happy to speak with you personally and address your concerns. Your trust is extremely important to us, and we hope you’ll give us the opportunity to earn it back. -AS
Friendly, Proactive.
And not only solved our problem, but helped us solve a few others in a timely fashion. They are now my "away from home" Volvo dealer. Thank you to Ro
And not only solved our problem, but helped us solve a few others in a timely fashion. They are now my "away from home" Volvo dealer. Thank you to Robin and team!
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by CHRIS@PRINCETONPARTNERS.COM
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2026 -
O'Steen Acura of Athens responded
Your mention of our team’s friendly, proactive approach is exactly what we strive to deliver. Knowing we could resolve your Volvo XC60 issue and handle additional concerns promptly is rewarding. Robin is delighted to hear you consider us your “away from home” dealer.
As Volvo drivers for over forty years we've been dealing
with this dealership almost since it opened about twenty years ago, both buying cars and depending on their consistently reliable service department.
with this dealership almost since it opened about twenty years ago, both buying cars and depending on their consistently reliable service department.
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by TYBIA
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
O'Steen Acura of Athens responded
We’re glad our service department has served your Volvo C70 reliably for nearly two decades. Hearing that you’ve counted on us since we opened means a lot to our team.
Professionalism and atmosphere was impeccable!
Welcoming, completely free of high-pressure sales or financing tactics.
Welcoming, completely free of high-pressure sales or financing tactics.
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by miami33014
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
O'Steen Acura of Athens responded
Thank you for your five-star review. We’re glad our team created a welcoming atmosphere and provided respectful service for your Acura Integra. We appreciate you trusting us for maintenance and look forward to assisting you again.
Excellent service people were friendly and helpful
service department was great service tec. Was very helpful
service department was great service tec. Was very helpful
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by ceitza
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
O'Steen Acura of Athens responded
We’re glad our service team was friendly and that our technician provided helpful support. Thank you for trusting us with your Volvo S90. We look forward to assisting you again.
The staff are polite and very professional.
They inform you of your vehicle’s issue and remedy’s the problem quickly.
They inform you of your vehicle’s issue and remedy’s the problem quickly.
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by alsteph391
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
O'Steen Acura of Athens responded
We’re glad our team could assist with your Acura MDX and address the issue promptly while keeping you informed. Thank you for recognizing our staff’s professionalism, and we look forward to helping you again.
Great service dealership.
They make their repairs good if things go wrong when you get the car home.
They make their repairs good if things go wrong when you get the car home.
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by KATHERINEBUTLER13
Verified Customer
Verified Customer
Service Price Transparency
Jul 20, 2026 -
O'Steen Acura of Athens responded
We’re pleased to hear your Acura TL service went smoothly and that any post-service concerns were handled promptly. Thank you for trusting our team to keep your Acura running at its best.
This is our absolute favorite dealership.
We purchased our car here and we get it serviced here on a regular basis. We trust the people here. Dee and Josh in service are amazing and are so
We purchased our car here and we get it serviced here on a regular basis. We trust the people here. Dee and Josh in service are amazing and are so very helpful and patient with my questions.
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by JCAINBINDER
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2026 -
O'Steen Acura of Athens responded
It’s wonderful to hear you trust us for both buying and servicing your Acura RDX. Josh and DeeAnn appreciate your kind words about their patience and assistance. We look forward to your next visit.
The staff was very professional and friendly.
I have enjoyed doing business with O'Steen and really enjoy driving my Acura!
I have enjoyed doing business with O'Steen and really enjoy driving my Acura!
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by csandersrph
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
O'Steen Acura of Athens responded
It’s great to hear our team provided professional and friendly service on your Acura Integra. We hope every drive brings you joy and look forward to assisting you again.
One employee was excellent , Josh in the service
department . He went out of his way to help me. Another , Dee, just told me I would have to pay for a diagnostic test for every question I asked,
department . He went out of his way to help me. Another , Dee, just told me I would have to pay for a diagnostic test for every question I asked, then Josh helped me fix it. When I picked my car up, they didn’t tell me that they didn’t rotate the tires. I didn’t know it until I got home and my husband saw that on the receipt. I should have checked the RECEIPT but I have never experienced a “non rotation of the tires. I called back and they told me why but my concern is that the back tires will wear out and need replacement. But maybe it is safer to drive with the good ones on the front.
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by JULIE.TAYLOR5
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2026 -
O'Steen Acura of Athens responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
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