Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Robin Metz

Overview Reviews (60) Inventory (237)

Contact Me

View All Employees

< View All Employees

Robin Metz

Service Advisor

O'Steen Acura of Athens

2890 Atlanta Hwy
Athens, GA 30606

Contact Me

4.9

60 Reviews

Overview Reviews (60) Inventory (237)

Dealership Experience

5 yrs, 3 mos

4.9

60 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Robin Metz

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

60 Reviews of Robin Metz

October 19, 2026

Dealership Rating

I am pleased with how staff services my car and provides excellent customer service throughout my visit. excellent customer service throughout my visit. More

by geraldineclarke462

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wayne O, Teana M, Josh O, DeeAnn S, Jesus S

Oct 19, 2026 -

O'Steen Acura of Athens responded

Thank you so much for your kind words and wonderful review! We’re thrilled to hear that our team consistently provides excellent service and makes your visits a positive experience. Your satisfaction means so much to us, and we truly appreciate your trust in our team to care for your vehicle. We look forward to seeing you again! -AS

October 17, 2026

Dealership Rating

Employee Rating

Robin is always exceptional! She is always available, informative, and very pleasant to work with. She is always available, informative, and very pleasant to work with. More

by Fancy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robin Metz

Oct 17, 2026 -

O'Steen Acura of Athens responded

Thank you for the five-star rating and for your kind words about Robin. Knowing she’s always available, informative, and pleasant during the service on your Volvo XC90 means a lot to our team.

October 12, 2026

Dealership Rating

Employee Rating

The whole staff in the service department was great in getting me taking care of in a pinch. I just loved the riding with my shuttle guide Jesus Salazar. He genuinely cares about his customers and gives e getting me taking care of in a pinch. I just loved the riding with my shuttle guide Jesus Salazar. He genuinely cares about his customers and gives exceptional service. More

by mautry

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wayne O, Teana M, Josh O, DeeAnn S, Jesus S

Oct 12, 2026 -

O'Steen Acura of Athens responded

Knowing our service team could take care of your Acura RDX in a pinch means a lot to us. We’re thrilled you enjoyed the shuttle ride with Jesus and felt truly cared for during your visit. Your kind words and five-star rating mean a great deal to our team.

October 06, 2026

Dealership Rating

Employee Rating

Always a pleasant experience with Robin. She goes above & beyond! Exceptional service and friendly atmosphere! She goes above & beyond! Exceptional service and friendly atmosphere! More

by LBOYDREDBIRD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robin Metz

Oct 06, 2026 -

O'Steen Acura of Athens responded

Hearing that Robin exceeds expectations every time means a lot to our service department. We’re glad the atmosphere during your Volvo S60 service felt welcoming and our team could deliver stellar care.

October 03, 2026

Dealership Rating

Employee Rating

They kept me informed, and everything went as they said it would. I also had a loaner which really helped. it would. I also had a loaner which really helped. More

by evergreen2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robin Metz

Oct 03, 2026 -

O'Steen Acura of Athens responded

Knowing that you felt informed throughout your Volvo XC60 service and that everything went as promised means a lot to our service team. We’re glad the loaner helped and appreciate your five-star rating.

October 03, 2026

Dealership Rating

Employee Rating

The prices have increased tremendously for repairs and are out of line. Some of your new hires aren't as personable dealing with clients. There's a different feel upon entering the door. are out of line. Some of your new hires aren't as personable dealing with clients. There's a different feel upon entering the door. More

by TBHUNNICUTT

Verified Customer

Service Price Transparency

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Teana M, Josh O, Jesus S

Oct 05, 2026 -

O'Steen Acura of Athens responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing O'Steen Acura of Athens.

October 03, 2026

Dealership Rating

Employee Rating

From purchasing my XC60 through all the maintenance, I have not experienced anything less than top notch professionalism and customer service! have not experienced anything less than top notch professionalism and customer service! More

by HOPEWALLER12

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robin Metz

Oct 05, 2026 -

O'Steen Acura of Athens responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us—from purchasing your XC60 to your ongoing maintenance visits—has consistently been top-notch. Providing exceptional service and professionalism throughout the entire ownership experience is incredibly important to our team. We truly appreciate your continued trust and loyalty and look forward to taking care of you and your Volvo for many-AS

September 26, 2026

Dealership Rating

Employee Rating

Good work and fast completion. I was pleased with the results and the friendly service. I was pleased with the results and the friendly service. More

by tronej1914

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: DeeAnn S

Sep 26, 2026 -

O'Steen Acura of Athens responded

Your comments about fast completion and friendly service highlight the efficient, attentive care our team provides. Knowing you were pleased with the work and results on your Volvo XC90 is rewarding for our service team.

September 22, 2026

Dealership Rating

Employee Rating

The follow up is very good. She inspector the car and suggested some improvements in the cleaning of the car She inspector the car and suggested some improvements in the cleaning of the car More

by richardthomasambrose

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robin Metz

Sep 22, 2026 -

O'Steen Acura of Athens responded

Knowing our follow-up was helpful means a lot to our service department. We’re pleased our inspector could suggest improvements to the cleaning for your Volvo XC90.

September 19, 2026

Dealership Rating

Employee Rating

Ok. They were slow to find an appointment for me. I had to tell them exactly what was wrong and diagnose the faulty part myself online which they went in They were slow to find an appointment for me. I had to tell them exactly what was wrong and diagnose the faulty part myself online which they went in a found and indeed it was broken. They have ordered the part but I still havent heard back for them to fix it More

by SARAH.BUNNELL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robin Metz

Sep 24, 2026 -

O'Steen Acura of Athens responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing O'Steen Acura of Athens!

Dealership Inventory (237 Vehicles)

2024 Volvo S60 | used

$25,294

2024 Volvo S60

used

White exterior

Automatic

All-wheel Drive

$25,294

View Vehicle Details

View Details

2026 Acura ADX | new

$37,249

2026 Acura ADX

new

Solar Silver Metallic exterior

CVT

Front-wheel Drive

$37,249

View Vehicle Details

View Details

2026 Volvo XC40 | new

$44,589

2026 Volvo XC40

new

Forest Green exterior

Automatic

All-wheel Drive

$44,589

View Vehicle Details

View Details

2026 Acura ADX | new

$37,849

2026 Acura ADX

new

Platinum White Pearl exterior

CVT

Front-wheel Drive

$37,849

View Vehicle Details

View Details

2026 Acura MDX | new

$69,749

2026 Acura MDX

new

N/A exterior

Automatic

All-wheel Drive

$69,749

View Vehicle Details

View Details

2026 Acura MDX | used

$54,294

2026 Acura MDX

used

Platinum White Pearl exterior

Automatic

All-wheel Drive

$54,294

View Vehicle Details

View Details

View All Inventory