Teana M
Teana M at O'Steen Acura of Athens

Teana M

Service Advisor

O'Steen Acura of Athens

2890 Atlanta Hwy
Athens, GA 30606

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4.7
25 Reviews
4.7

25 Reviews

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25 Reviews of Teana M

August 22, 2026

Dealership Rating
Employee Rating

Very professional It is about a hour up the road for me, I've made the trip because of the Very good job. Warm and comfortable relationships More

by Brian kilkelly
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

Aug 22, 2026

O'Steen Acura of Athens responded

Our service team appreciated the opportunity to deliver professional care to your Volvo S80. Knowing that the hour drive was worth it and that you felt at ease and welcomed means a lot to us.

August 22, 2026

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Employee Rating

Very professional, It is about one hour up the road for my. I have been using the service for over 25years. Thank you More

by Brian kilkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

Aug 22, 2026

O'Steen Acura of Athens responded

Knowing the service on your Volvo S80 felt professional and worth the hour drive, and that you’ve relied on us for over 25 years, means a lot to our team. Thank you for your continued trust.

August 13, 2026

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The service rep and technician were great but the fact that Osteen is now charging 3% if you use a credit card without telling the customer before - is horrible. I will not be using this dealership again More

by grash1
Service Price Transparency
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Recommend Dealer
No
Aug 20, 2026

O'Steen Acura of Athens responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to address your concerns in more detail. Thank you for your time, and hopefully, we can get to the bottom of this.

August 13, 2026

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Employee Rating

Friendly, Proactive. And not only solved our problem, but helped us solve a few others in a timely fashion. They are now my "away from home" Volvo dealer. Thank you to Ro More

by CHRIS@PRINCETONPARTNERS.COM
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 13, 2026

O'Steen Acura of Athens responded

Your mention of our team’s friendly, proactive approach is exactly what we strive to deliver. Knowing we could resolve your Volvo XC60 issue and handle additional concerns promptly is rewarding. Robin is delighted to hear you consider us your “away from home” dealer.

August 11, 2026

Dealership Rating
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As Volvo drivers for over forty years we've been dealing with this dealership almost since it opened about twenty years ago, both buying cars and depending on their consistently reliable service department. More

by TYBIA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 12, 2026

O'Steen Acura of Athens responded

We’re glad our service department has served your Volvo C70 reliably for nearly two decades. Hearing that you’ve counted on us since we opened means a lot to our team.

August 06, 2026

Dealership Rating
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Everyone at Volvo was very hospitable and treated me very nice. I enjoyed the experience. More

by CHRISJORDAN146
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robin Metz, Jesus S

Aug 06, 2026

O'Steen Acura of Athens responded

Knowing you felt welcomed by our service department means a lot to us. We’re glad we could provide a positive experience while servicing your Volvo XC60.

July 31, 2026

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Employee Rating

The dealership went above and beyond and got the manufacturer to replace my tire without any prompting from me since I had no idea this was a possibility. I am SO grateful for them looking after me More

by bremalex
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jesus S

Jul 31, 2026

O'Steen Acura of Athens responded

Thank you for sharing your experience with your Volvo XC60. We’re pleased our team could arrange a manufacturer tire replacement on your behalf and provide proactive support. We look forward to helping you again down the road.

July 30, 2026

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Employee Rating

Showroom/waiting area was comfortable & appealing. Service Dept. ladies were helpful & friendly. dealership was conveniently located to my home address. More

by p_g_dunaway
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2026

O'Steen Acura of Athens responded

We appreciate the five-star rating. It’s wonderful to hear the showroom and waiting area felt comfortable and that our service team was attentive and welcoming. Teana and our staff are glad our location was convenient and we look forward to servicing your Volvo again.

July 22, 2026

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Employee Rating

We bought a jeep from them they said they did a 101 inspection but when we got it home the wiper didn’t work and the stuff but I call the girl I bought it from she wouldn’t call me back or anything I More

by skbones788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ali Ansari, Lexie G, Zach H, Jason P , I talk to the parts department and they didn’t know what was going on

Jul 25, 2026

O'Steen Acura of Athens responded

Thank you for taking the time to share your feedback. We truly appreciate you bringing this to our attention, and we would appreciate the opportunity to speak with you further. Our new General Manager, Jason P., would like to personally connect with you and discuss your experience. Please give him a call directly on his personal cell at 215-939-4459 at your convenience. We value your feedback and the opportunity to make things right. Thank you for allowing us the chance to connect.-AS

July 21, 2026

Dealership Rating
Employee Rating

Excellent service people were friendly and helpful service department was great service tec. Was very helpful More

by ceitza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

O'Steen Acura of Athens responded

We’re glad our service team was friendly and that our technician provided helpful support. Thank you for trusting us with your Volvo S90. We look forward to assisting you again.

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