Josh O
Josh O at O'Steen Acura of Athens

Josh O

Service Advisor

O'Steen Acura of Athens

2890 Atlanta Hwy
Athens, GA 30606

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Josh O

October 19, 2026

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Employee Rating

I am pleased with how staff services my car and provides excellent customer service throughout my visit. More

by geraldineclarke462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2026

O'Steen Acura of Athens responded

Thank you so much for your kind words and wonderful review! We’re thrilled to hear that our team consistently provides excellent service and makes your visits a positive experience. Your satisfaction means so much to us, and we truly appreciate your trust in our team to care for your vehicle. We look forward to seeing you again! -AS

October 18, 2026

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Employee Rating

They diagnosed , ordered parts and then repaired my MDX in 2 days. I was kept informed several times of the progress. Great job! More

by jonesterdoc
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Wayne O

Oct 18, 2026

O'Steen Acura of Athens responded

We’re glad the service on your MDX was completed promptly and that you received frequent updates. Hearing that our quick repair and regular communication kept you in the loop means a lot to our service department.

October 14, 2026

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We loved the dealership so much and truly left feeling like everyone was family. We also test drove cars at BMW in Athens and we were completely turned off by the salesman as compared to the Volvo team. W More

by brittanyloggins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lilly T, Bryce G

Oct 15, 2026

O'Steen Acura of Athens responded

Knowing you felt like part of the family during your new MDX purchase means a lot to our team. Bryce and Lilly are thrilled to know they answered all your questions and helped you feel comfortable. Hearing that you plan to recommend us to others is truly rewarding.

October 13, 2026

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JOSH WAS VERY CLEAR WITH THE MEANINGS OF THE WARNING SIGNALS. HE WAS VERY HONEST WITH WHAT WAS NEEDED AND THE COST. DIDN'T LIKE HIS REPORT, BUT HE WAS TRUTHFUL. NICHOLAS AND JOAN ANTONE More

by ANTONEJ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2026

O'Steen Acura of Athens responded

Nicholas and Joan, thank you for taking the time to share your experience! We understand that vehicle service news isn't always what we hope to hear, but we’re glad Josh took the time to clearly explain the warning signals, recommended repairs, and associated costs. Honesty, transparency, and building trust with our customers are extremely important to us, and we’re happy Josh delivered on those values. We truly appreciate your trust in our team and look forward to assisting you again in the future!-AS

October 12, 2026

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The whole staff in the service department was great in getting me taking care of in a pinch. I just loved the riding with my shuttle guide Jesus Salazar. He genuinely cares about his customers and gives e More

by mautry
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 12, 2026

O'Steen Acura of Athens responded

Knowing our service team could take care of your Acura RDX in a pinch means a lot to us. We’re thrilled you enjoyed the shuttle ride with Jesus and felt truly cared for during your visit. Your kind words and five-star rating mean a great deal to our team.

October 03, 2026

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Employee Rating

The prices have increased tremendously for repairs and are out of line. Some of your new hires aren't as personable dealing with clients. There's a different feel upon entering the door. More

by TBHUNNICUTT
Service Price Transparency
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Teana M, Robin Metz, Jesus S

Oct 05, 2026

O'Steen Acura of Athens responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing O'Steen Acura of Athens.

September 19, 2026

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Made us a fair deal and took care of a few issues, as they said they would More

by bconklin58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

O'Steen Acura of Athens responded

We’re glad our team could address those issues on your Acura MDX as promised. Knowing you found our service fair and dependable means a lot to us.

September 18, 2026

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Employee Rating

Everyone was polite and friendly when getting my car serviced, They did a great job More

by lcreamer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2026

O'Steen Acura of Athens responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team was polite, friendly, and provided great service. We truly appreciate your trust in us and look forward to taking care of you and your vehicle again in the future! 😊🚗 Thank you for choosing O’Steen Acura & Volvo of Athens!-AS

September 18, 2026

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Employee Rating

Helpful and knowledgeable staff, prices are getting high for auto parts and every assurance is made to satisfy customer with quality parts and installation. More

by JNPKENYON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DeeAnn S

Sep 18, 2026

O'Steen Acura of Athens responded

Knowing you found our staff helpful and knowledgeable means a lot to our service department. We’re pleased we could install quality parts on your Acura RDX with the care you deserve, even as costs rise.

September 12, 2026

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Employee Rating

Staff provides excellent customer service on every visit. My concerns are addressed and questions answered. More

by geraldineclarke462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2026

O'Steen Acura of Athens responded

Knowing that your concerns are addressed and your questions answered every time you bring in your Acura TLX means a lot to our service team. Our team takes pride in delivering that same attentive care on each visit.

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