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Robin Metz
Robin Metz at O'Steen Acura of Athens

Robin Metz | Page 2

Service Advisor

O'Steen Acura of Athens

2890 Atlanta Hwy
Athens, GA 30606

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4.9
60 Reviews

Dealership Experience

5 yrs, 3 mos

4.9

60 Reviews

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60 Reviews of Robin Metz

September 19, 2026

Dealership Rating
Employee Rating

Made us a fair deal and took care of a few issues, as they said they would More

by bconklin58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne O, Teana M, Josh O, DeeAnn S, Jesus S, Jason P , Bryce & Lilly

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Sep 19, 2026

O'Steen Acura of Athens responded

We’re glad our team could address those issues on your Acura MDX as promised. Knowing you found our service fair and dependable means a lot to us.

September 18, 2026

Dealership Rating
Employee Rating

Everyone was polite and friendly when getting my car serviced, They did a great job More

by lcreamer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne O, Josh O, DeeAnn S, Jesus S

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Sep 18, 2026

O'Steen Acura of Athens responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team was polite, friendly, and provided great service. We truly appreciate your trust in us and look forward to taking care of you and your vehicle again in the future! 😊🚗 Thank you for choosing O’Steen Acura & Volvo of Athens!-AS

September 15, 2026

Dealership Rating
Employee Rating

Robin is incredible. She goes above and beyond. The entire team is great. Robin is incredible she always goes above and beyond. The entire team is helpful and great to wo More

by mjpunderhill
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

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Sep 15, 2026

O'Steen Acura of Athens responded

Your praise of Robin’s dedication highlights the standard we aim for in every service visit. Knowing you found our team helpful and easy to work with is rewarding. Thank you for the five-star rating on your Volvo XC90 service. We look forward to assisting you again.

September 12, 2026

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Employee Rating

Staff provides excellent customer service on every visit. My concerns are addressed and questions answered. More

by geraldineclarke462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne O, Teana M, Josh O, DeeAnn S, Jesus S

Print
Sep 13, 2026

O'Steen Acura of Athens responded

Knowing that your concerns are addressed and your questions answered every time you bring in your Acura TLX means a lot to our service team. Our team takes pride in delivering that same attentive care on each visit.

September 12, 2026

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Employee Rating

Everything went as expected Everything finish in a timely manner, the extra items repaired in a timely manner. Very pleased More

by Ted
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

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Sep 12, 2026

O'Steen Acura of Athens responded

Knowing that everything went as expected and that the extra repairs on your Volvo XC90 were completed promptly means a lot to our service team. Thank you for the five-star rating.

September 10, 2026

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Employee Rating

Routine maintenance check was not smooth as dealership not clear on what needed to be performed and how to categorize work. More

by DKRUGMAN9602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Teana M, Jesus S

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Sep 27, 2026

O'Steen Acura of Athens responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 08, 2026

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Employee Rating

we always request robin in Volvo service and she has never let us down. She understands every aspect of the conversation and takes great care of us every time! More

by tchapman706
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

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Sep 08, 2026

O'Steen Acura of Athens responded

Your praise for Robin’s attentive care and clear communication truly reflects our service department’s dedication. Hearing that she never lets you down during service on your Volvo XC60 means a lot to our team.

September 08, 2026

Dealership Rating
Employee Rating

Great customer service Comfortable waiting area. Friendly staff, trust the work that's being completed on my car. More

by tomalley85
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

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Sep 08, 2026

O'Steen Acura of Athens responded

Your mention of our comfortable waiting area and friendly staff shows we’re meeting your needs. Hearing that you trust the service on your Volvo XC40 means a lot to our service department.

August 27, 2026

Dealership Rating
Employee Rating

Great service, attentive staff, I have purchased and service cars at this location for years, highly recommended. More

by RALVAVALDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lexie G, Teana M

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Aug 27, 2026

O'Steen Acura of Athens responded

After years of trusting us with your purchases and service, your continued recommendation means a great deal to our team. Knowing you found our staff attentive during the service on your Volvo XC60 Plug-In Hybrid is very rewarding.

August 25, 2026

Dealership Rating
Employee Rating

Always very pleasant. Love that the service is quick. Love the courtesy shuttle that allows me to do some shopping while I wait. More

by angelaw419
Recommend Dealer
Yes

Other Employees Tagged: Robin Metz

Print
Aug 25, 2026

O'Steen Acura of Athens responded

Thank you for the wonderful review! 😊 We’re so glad to hear that you always receive friendly service and that our team is able to get you back on the road quickly. We’re also happy our courtesy shuttle makes your visit more convenient and gives you a chance to enjoy a little shopping while we take care of your vehicle! We truly appreciate your business here at O'Steen Volvo & Acura of Athens and look forward to seeing you again! 💙-AS

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