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Joseph Fritz
Joseph Fritz at BMW of West Chester
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Joseph Fritz

Service Manager

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.7
56 Reviews

Dealership Experience

21 yrs, 2 mos

Industry Experience

25 yrs, 2 mos

Languages Spoken

English English

4.7

56 Reviews

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56 Reviews of Joseph Fritz

March 27, 2025

Dealership Rating
Employee Rating

Excellent Service at MINI and BMW! Thanks to Melissa and the team for a seamless visit. More

by CCAREY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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Mar 27, 2025

BMW of West Chester responded

We are thrilled to hear that you received excellent service at here at MINI and BMW of West Chester. Melissa and our service team are dedicated to providing seamless visits, and it is wonderful to know they met your expectations. Thank you for choosing MINI and BMW of West Chester!

March 24, 2025

Dealership Rating
Employee Rating

Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. More

by Msano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Scott Gately, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Anthony Blubello, Joe Izzi

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Mar 24, 2025

BMW of West Chester responded

We are thrilled to hear that you had a positive experience with us. Our team strives to provide friendly and helpful service to all our customers, and it is wonderful to know that we met your expectations. Thank you for choosing BMW of West Chester!

February 11, 2025

Dealership Rating
Employee Rating

Justice is great. Very helpful in retaining my Tag from my old vehicle. Answered all my questions. I will come to West Chester BMW again! Also, I visited the Servi More

by Zackrv10
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano, Bill Cosenza

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Feb 11, 2025

BMW of West Chester responded

We are thrilled to hear that Justice was able to assist you with retaining your tag and answering all your questions. It is wonderful to know that our service department, especially Joe and Bill, provided you with the detailed information you needed about the warranty. Thank you and we look forward to your next visit!

February 06, 2025

Dealership Rating
Employee Rating

Great place to take your car for service! Advisors are nice and friendly! You can tell they care! More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

BMW of West Chester responded

We are thrilled to hear that you find our service center a great place to take your car. It's fantastic to know that our advisors are nice, friendly, and genuinely care about your experience. Your satisfaction is our top priority, and we appreciate your kind words. Many thanks from all of us here at BMW of West Chester!

February 06, 2025

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Employee Rating

Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Frank Adinolfi, Joe Izzi, Caroline Combs, Heather Deritis

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Feb 06, 2025

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

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Employee Rating

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joe Izzi, Caroline Combs, Heather Deritis

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Feb 06, 2025

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

January 11, 2025

Dealership Rating
Employee Rating

From bringing the car for an urgent problem (accommodated) without hesitation and explaining the problem service is incomparable. More

by JGTIONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

BMW of West Chester responded

We are truly gratified to hear our service department was able to accommodate you during your urgent visit with a communicative experience. Thank you from all of us here at BMW of West Chester!

January 09, 2025

Dealership Rating
Employee Rating

Jay Miller, Wilmer Rodriguez, Scott Gately , Jayson Kirk, Joseph Izzi, Heather Deritis , & Anthony Bluebello help to support an amazing family like atmosphere where I genuinely always feel that BMW West Ches More

by aniellomaglione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Jay Miller, Scott Gately, Anthony Blubello, Joe Izzi, Heather Deritis, Jayson Kirk

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Jan 13, 2025

BMW of West Chester responded

We are truly gratified to hear you have experienced a trustworthy and supportive visit with not only our sales department, but service and parts as well. We are looking forward to your next visit; thank you from everyone here at BMW of West Chester!

December 29, 2024

Dealership Rating
Employee Rating

Your service department is sufficient although I had to wait a good 15 to 20 minutes before I got into my loaner car. My time is valuable other than that it was nice. More

by DUANE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

BMW of West Chester responded

We agree, your time is of the utmost importance to us; we strive to ensure you leave your vehicle in the best possible hands. Thank you from all of us here at BMW of West Chester!

December 25, 2024

Dealership Rating
Employee Rating

Very satisfied with reception and service. My go to place for future for any service. More

by NAGARJUNA.580
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joe Izzi, Caroline Combs, Heather Deritis

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Dec 26, 2024

BMW of West Chester responded

We are gratified to hear you were satisfied with your recent service experience. We look forward to seeing you again; many thanks from all of us here at BMW of West Chester!

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