Jonathan Stein

They were on point and got my oil change alot faster than I thought. Thanks I thought. Thanks More

by captainsaveahomewi Verified Customer Verified Customer

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Great service. Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! Knowledgeable writers. They are the only dealership to service my SUV and the only ones I trust. Keep up the good work! More

by Xxlharley1 Verified Customer Verified Customer

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I was treated kindly. They made me feel like my car was the most important. They made me feel like my car was the most important. More

by GAYLELUDOWSSI Verified Customer Verified Customer

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Very helpful and anwer all questions. Work in a timely manner. Could use soda in waiting room Work in a timely manner. Could use soda in waiting room More

by dbelke1 Verified Customer Verified Customer

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I had great customer service and the vehicle was completed in a reasonable amount of time. completed in a reasonable amount of time. More

by CHADDICKFROSS Verified Customer Verified Customer

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The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More

by 88vang.a Verified Customer Verified Customer

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Very friendly. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. Only complaint is the wait time. 2 hours seems like a very long time when you have an appointment. More

by LAURA1BAUMANN Verified Customer Verified Customer

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Everything was great. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. Jon Stein is the service manager. Very detailed and prompt. Always a fantastic job. More

by KIZEWSKILORI Verified Customer Verified Customer

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Easy to get convenient appointment. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. Very helpful. Easy to work with. Pleasant staff. Work done in timely manner. More

by K_CROOKER Verified Customer Verified Customer

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I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tires and brakes etc. They even text me a video showing the work and inspection! More

by GREGSTEFAN Verified Customer Verified Customer

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