Jonathan Stein | Page 19

Jay always provide excellent customer service Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always g Customer Service is very important to me because I worked in customer service 53 years. Jay provided excellent customer service this morning. Always glad when he is there. More

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Pleasant The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices o The wait time was reasonable and they were very thorough with me About what maintenance that got done on my car. I was comfortable with the prices of the dealership. More

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Issues with Service Specials and Price Gauging I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own websi I used to love Russ Darrow Honda for their service dept, but not anymore. What kind of business advertises “service specials” right on their own website, but then doesn’t apply those spevials UNLESS THE CUSTOMER SPECIFICALLY DEMANDS THEM. Answer: Russ Darrow Honda. What kind of business tells you to your face that a service will take 45 minutes, but even after 75 minutes hasn’t updated you on the readon for the delay? Answer again : Russ Darrow Honda. And what company tells you you need “intermediated brake service” when you just had front pads and both front rotors repaired. BY THEM only 9 months earlier? Answer: Russ Darrow Honda. They used to be much better than this. I also noticed that most of the 5 service advisors working today were not familiar from 9 months ago. Coincidence? Maybe. I don’t think I’ll be staying with them when they relocate this summer. I trust my local Firestone more. Oh, and they tried to charge me $49.95 to replace a $20 cabin air filter that took me ... and unskilled owner ... literally 2 minutes total to remove and then install. Technician Rocco wrote in one note that my coolant was low, but did not indicate that he topped it off as is customary practice at most car repair facilities..... and I just went out to check and NO HE DID NOT TOP OFF COOLANT, yet on the multipoint summary Rocco marked GREEN which means satisfactory which it was BELOW LINE MARKED MINIMUM. Fail on this one! More

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Honda repair Had something break under my car, scheduled appointment online for the next morning. Received usual prompt, courteous service from the Russ Darrow s Had something break under my car, scheduled appointment online for the next morning. Received usual prompt, courteous service from the Russ Darrow staff...thank you More

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Quick and dependable I was refered to this dealership by a friend and was very please with the service I received. Will come back again for any repairs needed. I was refered to this dealership by a friend and was very please with the service I received. Will come back again for any repairs needed. More

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Service Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. More

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Lesia, John and George took great care of me. this was my 5th car purchase from Lesia in the past few years. I told her what I was looking for and she found my car. Even though it wasn't a honda s this was my 5th car purchase from Lesia in the past few years. I told her what I was looking for and she found my car. Even though it wasn't a honda she helped make my day. John and of course George walked me through the fine print and made the experience fast and painless. thanks to all of you. Happy holidays to all. More

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Fast friendly service Mike Delgato and Jon Stein were very friendly and fast. They also answered all my questions very well. The Service drive looked well maintained as we Mike Delgato and Jon Stein were very friendly and fast. They also answered all my questions very well. The Service drive looked well maintained as well. More

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Friendly service I am a long time customer of Russ Darrow, brown deer location, I brought my vehicle in for an odometer issue. I felt the service I received from servi I am a long time customer of Russ Darrow, brown deer location, I brought my vehicle in for an odometer issue. I felt the service I received from service advisor Jonathan Stein and the mechanic was very courteous and professional. They took the time to try and diagnose my odometer problem and offered a solution. More

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So nice to work with a straightforward and honest Salesman! Michael Tuler was an absolute breath of badly needed fresh air after having been put through a two day meat grinder by two other Honda dealers in the Michael Tuler was an absolute breath of badly needed fresh air after having been put through a two day meat grinder by two other Honda dealers in the area. It was immediately clear that Michael was honest and that there were no games being played. He was available for additional questions, and returned phone calls promptly. I am a social worker and one doesn't get into that profession for the money. I left $1,000.00 on the table at one dealership, and $500.00 at the other, as I was so disgusted with them that I could not bear to give them my business - sleazy does not stat to describe the experience. Finding Michael was a gift. More

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