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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
164 Reviews

Dealership Experience

7 yrs, 10 mos

Industry Experience

20 yrs, 3 mos

4.6

164 Reviews

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164 Reviews of Jonathan Stein

December 05, 2025

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Employee Rating

Air was not put iny tire, I was told it was in ended up having to take it to tire shop just for some air More

by FORSTER-LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 05, 2025

Russ Darrow Honda responded

Thank you, Lee, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

November 14, 2025

Dealership Rating
Employee Rating

No pressure and very smooth. everyone I saw was professional respectful and kind. Recommend dealer More

by K
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Gerald Johnson, Bobby Ljubich

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Nov 15, 2025

Russ Darrow Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! George Matthews george.matthews@russdarrow.com

November 08, 2025

Dealership Rating
Employee Rating

Everything went smooth and was told of all recomended work today and for future visits. More

by BSWHALEN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

October 31, 2025

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Employee Rating

It was my first visit to this service department and I was very pleased on how quickly I was able to get the car serviced. Jon my contact person was very helpful and explained everything that would happen More

by Alma.mol21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

October 20, 2025

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Employee Rating

I have financed/leased my last 5 vehicles from this dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for More

by robertc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Matthews, Lesia Matthis, AL COBB, Jay Malkowski, Bobby Ljubich

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Oct 20, 2025

Russ Darrow Honda responded

Here at Russ Darrow Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! George Matthews george.matthews@russdarrow.com

October 13, 2025

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Employee Rating

I got my car in and got it taken care of thank yo taking out time of being patient and looking over everything to make sure it’s all all right More

by bfriends62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown, Adriana Perez

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Oct 13, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

October 10, 2025

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Employee Rating

Always a pleasure. Service writers always great. Works always fast. Can’t ever complain. Always what I need! More

by ekexpress22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Christopher Berger, Rachel Aguilar, Adriana Perez, Maddie Wojciechowski

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Oct 10, 2025

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

September 30, 2025

Dealership Rating
Employee Rating

My tires weren't rotated, and differential fluid change early.Had only 12,000 miles. More

by bbmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 04, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

September 03, 2025

Dealership Rating
Employee Rating

As always the service was wonderful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. More

by trintjen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 03, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

August 28, 2025

Dealership Rating
Employee Rating

Great service team! Attentive & efficient. They deserve a raise! Love the text messages and videos. More

by LuvHondas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Aug 28, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

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