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Jonathan Stein
Jonathan Stein at Russ Darrow Honda
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Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
93 Reviews

Dealership Experience

7 yrs

Industry Experience

19 yrs, 5 mos

4.8

93 Reviews

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93 Reviews of Jonathan Stein

February 21, 2025

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Employee Rating

Everyone was pleasant and friendly. Customer service was great and will have family and friends to get their service done there. More

by 32873UIGVBF
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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February 21, 2025

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swift, efficient and effective. I always have confidence in this dealership. The employees are so helpful and knowledgeable. More

by charnellwells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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February 17, 2025

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Employee Rating

Very pleased with the whole experience, great job, very informative.i like the idea of the video. More

by TRBLAGRAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

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Feb 18, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Jonathan, Aleiah, and our team know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

February 17, 2025

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Employee Rating

Payed $1000 in services and didn’t include my car wash. Usually get car washed More

by AMGENTERPRISEMKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Berger

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Feb 20, 2025

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

February 16, 2025

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Employee Rating

Tiffany and Mike were amazing! Mike got all my fuel pump parts ordered, and set me up with Tiffany to schedule service and a rental. I ended up forgetting my son’s booster seat in More

by joseph.r.frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Breuer, Maddie Wojciechowski , Mike Delgado

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Feb 17, 2025

Russ Darrow Honda responded

Joseph, Thanks for sharing about your experience with Russ Darrow Honda. Tiffany, Mike, and our team appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 16, 2025

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Employee Rating

They did nothing for my car and charged me $117 for nothing. Literally call me and said they couldn't do anything because all the code was erase. They could have told me that without charging me. More

by mgradywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 20, 2025

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

February 14, 2025

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Employee Rating

Alondra was so helpful getting me in quickly for all of the concerns. The Lyft driver to Mayfair was also great. Thanks for taking such good care if my Honda! More

by TRISHALICKTEIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alondra Sandoval, Derrick Taylor, Tiffany Breuer, Andrew Martin, Daryl Robinson

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Feb 14, 2025

Russ Darrow Honda responded

Thank you, Trisha, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alondra here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 10, 2025

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Everything was great and explained in a way that I could understand from the service people to the service on my car. More

by Andrew Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Alondra Sandoval, Christopher Berger, Rachel Aguilar, Aleiah Brown, Adriana Perez, Yazen Saleh, Tiffany Breuer, Maddie Wojciechowski

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Feb 10, 2025

Russ Darrow Honda responded

Andrew, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 09, 2025

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I have had exclusively good experiences over 14 years. This is due to Jay and the service team, and the tech team doing quality repair and service work. It is not because of good pricing or other tangib More

by justinthomasbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Adriana Perez, Tiffany Breuer, Maddie Wojciechowski

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Feb 10, 2025

Russ Darrow Honda responded

Thank you, Justin! Jay and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 09, 2025

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Employee Rating

Very efficient and knowledgeable- great customer service. Shuttle service was much appreciated. Everyone was very friendly. More

by PAMELAWFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Russ Darrow Honda responded

Pamela, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

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