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Jonathan Stein
Jonathan Stein at Russ Darrow Honda

Jonathan Stein

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
186 Reviews

Dealership Experience

8 yrs, 1 mo

Industry Experience

20 yrs, 6 mos

4.6

186 Reviews

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186 Reviews of Jonathan Stein

March 08, 2026

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Employee Rating

Always great service! Everything is done with expertise as well as in the timeframe promised. More

by ttolefree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2026

Russ Darrow Honda responded

Jonathan and our team are delighted to hear your Honda CR-V service was handled with expertise and completed as promised. We appreciate you highlighting the care we take in every repair. We look forward to supporting your vehicle’s future maintenance. George Matthews george.matthews@russdarrow.com

March 08, 2026

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Employee Rating

The place is very well-run and clean, with nice vehicles and polite staff. I had a few issues but Daryl helped me solve them. More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Daryl Robinson, Kailah Flores-Malone

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Mar 08, 2026

Russ Darrow Honda responded

Eric, at Russ Darrow Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Daryl, and it was a pleasure having you at the dealership. We appreciate your review! George Matthews george.matthews@russdarrow.com

March 06, 2026

Dealership Rating
Employee Rating

Fast and friendly service…Thank you to Jonathan Stein for that and for showing me how to open my key fob correctly and sharing a couple of other tips! More

by H2O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 06, 2026

Russ Darrow Honda responded

Thanks for the five-star rating. We’re pleased Jonathan could deliver fast and friendly service and show you the correct way to open your key fob plus a couple of extra tips. We appreciate your trust in us for your Honda. George Matthews george.matthews@russdarrow.com

March 03, 2026

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Employee Rating

No issues everything was great. I would definitely recommend to a friend. I like the video it was really informative.. More

by WARREN0956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 03, 2026

Russ Darrow Honda responded

How great to hear the video walkthrough provided clear insight and that your Honda CR-V service went smoothly. Thank you for recommending us to your friends. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 28, 2026

Dealership Rating
Employee Rating

I don't know who Zach Gresbak is. I dealt with Jon (i think Stein?). He was EXCELLENT!!! He made my experience seemless and easy. Would love to deal with Jon again. When I came to More

by mary.mross50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Zach Gresbach

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Feb 28, 2026

Russ Darrow Honda responded

We appreciate your five star rating and positive feedback about your service experience. It’s great to hear Jonathan made the Honda CR-V service seamless and that pickup was fast. We look forward to helping with your CR-V again. George Matthews george.matthews@russdarrow.com

February 27, 2026

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Employee Rating

Dealership operates efficiently and effectively. Jon was great at explaining service and costs. Car is in great shape. More

by CWATTSUTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Hottenstein

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Feb 27, 2026

Russ Darrow Honda responded

We’re pleased to hear our efficient process and transparent explanations met your needs. Thank you for trusting us with your Honda CR-V and letting us keep it in top condition. George Matthews george.matthews@russdarrow.com

February 26, 2026

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Employee Rating

Fast service. No appointments needed. Excellent customer service as they explained everything to you in advance. More

by KK225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Perez, Maddie Wojciechowski

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Mar 01, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

February 22, 2026

Dealership Rating
Employee Rating

I came to this location for an oil change in my experience was a good one. They were fast and friendly. Great customer service. More

by QUINTONPERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Rachel Aguilar, Maddie Wojciechowski , Alicia Love

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Feb 22, 2026

Russ Darrow Honda responded

Delighted to know our team handled your Honda Civic’s oil change both quickly and courteously. Thank you for recognizing our fast and friendly service, and we look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 18, 2026

Dealership Rating
Employee Rating

Great friendly service, attention to detail and my concerns. Service provided same day no hassle. More

by Nubian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Aleiah Brown, Maddie Wojciechowski

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Feb 18, 2026

Russ Darrow Honda responded

Your kind words brighten our day. We’re pleased our team addressed your concerns with friendly, detail-oriented care and provided hassle-free same-day service. Thank you for trusting Honda with your CR-V. George Matthews george.matthews@russdarrow.com

February 16, 2026

Dealership Rating
Employee Rating

Great service from Jon and his Sunday team. Price was also great for the services I received. More

by Shaunakay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2026

Russ Darrow Honda responded

Wonderful to know Jonathan and our Sunday crew provided you with excellent care on your Honda CR-V Hybrid. We’re pleased the service quality and pricing met your expectations. We appreciate your five star feedback and look forward to helping again. George Matthews george.matthews@russdarrow.com

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